Can anyone help me? I installed Tivo Desktop 2.83 on 2 computers. It does not work on either one when trying to view Recordings to Transfer. Sometimes it says it cannot detect a DVR, sometimes it says "there was an error while attempting to retrieve data from the selected DVR". The DVR is set to allow transfers. I called Tivo and they were not much help, we rebooted Tivo, rebooted PC, tried Tivo Beacon instead of Bonjour, tried turning Tivo Server on. He finally said I would have to call my router company. Then all of a sudden the recordings showed up on Tivo Desktop but only 1 time and they haven't showed up since. When I run Tivo Desktop troubleshooting it says: Tivo DVRs on your Network Test execution failed: "Read NPL from DVR" Error reason: "can't send request https (some IP address) /etc etc Error details: WinHttpSendRequest fails, error code: 12002, description: The request has timed out. The DVR's Media Access Key does not match the key in Tivo Desktop for the following DVrs: (name of my DVR here) (some # here) You will not be able to transfer recordings from these DVRs Test execution failed "Find DVRs that do not have transfer permissions set" Error reason: "can't send request http: (some ip address) / etc etc Error details: WinHttpSendRequest fails, error code: 12002, description: The request has timed out. I checked and the subnet mask is the same on tivo and computer. NOTE: I have set the Media Access Key correctly, multiple times.