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HDMI Output stopped working

Discussion in 'TiVo Series3 HDTV DVRs' started by synchrony, Jan 5, 2009.

  1. Ralph Wiggum

    Ralph Wiggum New Member

    27
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    Jul 30, 2007
    I joined this club tonight. HDMI has been working fine on my Tivo HD for over a year, now tonight it drops the video signal and I can't get it to work after multiple resets and cable changes. Component works fine out of the TivoHD and other HDMI signals going into my TV work fine as well. Bummer..... Any ideas on a fix?
     
  2. alinke

    alinke New Member

    5
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    Oct 12, 2004
    Well I just joined the club, HDMI port had been working for 18 months. Same problem as everyone else. Called Tivo, the initial tech explained it was a known issue and they would replace for me at no charge, just needed me to verify what was showing up on the system info screen. Went home to look it up and then called again, the second rep then explained it would be $149. Then talked to a manager who said they would honor the statement from the first technician. New box on the way for an RMA replacement. I am curious if anyone knows if the newer boxes have addressed this problem or it will be the same issue again?
     
  3. brettlyman

    brettlyman New Member

    11
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    Aug 4, 2009
    I have component going to one TV, and hdmi to another (via a 35ft cable). The other day I unplugged the hdmi to make some changes to cabling, and after plugging it back in, now I can't get a picture.

    I brought the hdmi TV out to the room where the TiVo is and connected with a brand new 10ft cable, and only got picture back after a reset and lots of fiddling with the cable. Once I had picture solid for a while, I took the TV back into the other room and reconnected the 35ft cable, no picture. Not even with fiddling.

    It had been working for about three months, and now it is not. Has anyone tried an hdmi amplifier?

    Unfortunately I think I'm past my warranty period, and since I'm already using the component video for one TV, hdmi is my ONLY option for the other TV.

    Maybe if we "flame" TiVo enough out on the interwebs they'll cave and do a recall? ;)
     
  4. brettlyman

    brettlyman New Member

    11
    0
    Aug 4, 2009
    UPDATE: I got my HDMI to work -- it appears the port is just loose or something.

    With a second TV connected via component, I went to System Information and on the second page where it has "HDMI Status" I saw that it kept switching from "HDCP enabled" to "HDCP not enabled" erratically. So, leaving it on that screen, I just kept fiddling with the HDMI cable in the back until it stayed on "HDCP enabled", and then my other TV came on.

    This happened with two different HDMI cables, the 35ft one and the brand new 10ft cable. So the problem is not the cable, it's the HDMI port.

    At least that's my situation. I'm just glad I got it working...now I'm not going to touch it! I'll probably have to have an electrical repairman fix the port if possible...
     
  5. Donny Bahama

    Donny Bahama New Member

    9
    0
    Feb 21, 2009
    I've now joined this lovely little club. Everything was fine until I connected a component cable. Contrary to several posts on these forums, TiVo tech support told me that while a component cable is plugged in, there can be no HDMI output. In my case, though, disconnecting the component cable did not make the HDMI work again.

    Logically, if the system software is sensing a component connection and then disabling the HDMI, it's probably modifying some config file. My suspicion is that there's some system software bug that's causing this file not to be restored/updated once the component cable has been removed. There may have been some other bug that caused the HDMI to be disabled irrespective of a component connection being made.

    In any case, has anyone tried to fix this via one of the Kickstart codes?
    I've already sent an email to TiVo's CEO threatening a class action lawsuit. My attorney happens to have an associate that specializes in class action litigation. ;)
     
  6. Donny Bahama

    Donny Bahama New Member

    9
    0
    Feb 21, 2009
    Another thing that makes me fairly certain that this is a config (rather than hardware) issue is that my HDMI output works fine after a restart -- until it gets past the Welcome, Powering Up screen. Anyone else notice this?
     
  7. wjohna

    wjohna New Member

    15
    0
    Sep 24, 2003
    I tried to temporarily hook up my Tivo to a different TV via HDMI. Worked until the Welcome screen, then no picture. When I moved it back to the original TV, where HDMI had been working fine until I plugged it into the new TV, no HDMI output at all--not even up to the Welcome screen. I'm now using component cables rather than sending my TiVo back to the company.
     
  8. brettlyman

    brettlyman New Member

    11
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    Aug 4, 2009
    After inspection, I found that during my disconnect/reconnect of my HDMI cable, a small object got caught in the pins, causing them to bend. I was able to get it out and attempted to straighten the pins, but a couple of them broke while doing so. :(

    Then I attempted to solder a new HDMI port onto the board, and that didn't go so well either (completely ruined the HDMI wiring on the board - my fault entirely). IN MY DEFENSE I did take the board and the new HDMI component to an electronics repair shop and tried to convince them to solder it for me....they declined...

    In the end I ponied up the money and bought a used TiVo HD on ebay (with a working HDMI port). Now I have both outputs working simultaneously again, the component to one TV, the HDMI to a splitter that goes to three other rooms. I can disconnect/reconnect the HDMI and have no problems with any/all of my TV's.

    I have not tried disconnecting/reconnecting the component cables while it's running to see if HDMI stops working.

    For those that have HDMI working on the Welcome screen but not afterwards, have you tried changing the output format using the button on the front of the unit?
     
  9. brettlyman

    brettlyman New Member

    11
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    Aug 4, 2009
    Could it be that when you connect the component cables the unit is changing the output format to something not supported by your HDMI TV?
     
  10. Donny Bahama

    Donny Bahama New Member

    9
    0
    Feb 21, 2009
    I really don't think so. If I use either a composite or component cable, it shows that the output format is 480i, and the picture *does* display (so obviously my TV is capable of that.) But switching to HDMI causes the HDMI output to shut down after the welcome screen.

    Again, logically, this is probably the point at which the config files are read and applied.
     
  11. Donny Bahama

    Donny Bahama New Member

    9
    0
    Feb 21, 2009
    I got a call from TiVo Executive Relations regarding the email I sent yesterday. I reiterated my point that this is a known issue, and as such, they should not be charging me the exchange fee.

    They are replacing my Tivo HD at no cost. Free shipping. Free return shipping of my old unit.

    For anyone else who encounters this problem, stick to your guns. DEMAND that they replace it at no cost. If you need to, escalate this from the top-down (instead of bottom-up). Email format at TiVo is first initial + last name (@tivo.com) - and the CEO's name is not hard to find. (GIYF.)

    I still think it's asinine for them to exchange units that have a configuration (rather than a hardware) issue, and I sent a follow-up message to a few of their (engineering) VPs to that effect. Hopefully they'll fix this in a near future software update and those of you currently abiding with component will be able to use HDMI again.
     
  12. conjoe

    conjoe New Member

    6
    0
    Mar 12, 2007
    I had a tv in my den hooked up via hdmi and a 'series 3 tivo'. I bought a new tv to replace the one in the den and moved the den tv to my bedroom which has a 'tivo hd' and hooked the transferred tv to the tivo hd via hdmi just like it was im my den. The old den tv that is now hooked up in my bedroom would not work via hdmi but will work via component. I called tivo and they blamed it on the tv. I informed them that the series 3 worked fine with the hdmi hook up but the tivo hd would not. He had no answer and I kept telling him that it's the tivvo hd. Now that I've read the previous issues with hdmi and the tivo hd I'm even more convinced it's the tivo hd. I too will be requesting another tivo hd.
     
  13. Donny Bahama

    Donny Bahama New Member

    9
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    Feb 21, 2009
    @conjoe - Did you notice if the HDMI works initially after restarting the TiVo HD? (I.e. The Welcome screen displays via HDMI but once you get past that, the HDMI output stops working?)
     
  14. marley_fisher

    marley_fisher New Member

    2
    0
    Apr 6, 2005
    After purchasing the HD Tivo I intially had Component video and audio cables running the Tivo. I decided to change to HDMI and do the single cable thing which intially worked great. After a few hours of watching it it suddenly stopped transmitting audio but I could still see the picture. Tried a ton of troubleshooting things (rebooting, testing other HDMI ports, etc) without any intial luck. Switched back to Component and all was working again.

    Chatted with Tivo Support and they had me go under Messages and Settings/Audio and toggle the from Dolby Digital to PCM. After I switched that out the HDMI audio started working great.

    Not a fix for all the issues listed in this thread - but wanted to share my story with what I ran into with it.
     
  15. gweempose

    gweempose Active Member

    2,445
    4
    Mar 23, 2003
    Northbrook, IL
    Unfortunately, I just joined the club. For no apparent reason, the HDMI output stopped working properly on my XL. If I do a hard reboot, I can sometimes get it to come back for a while, but ultimately it disappears again. Like others in this same situation, the HDMI output had been functioning perfectly for more than a year. The TiVo is hooked up directly to a Samsung LN40A650. The only other device connected to this television is a Wii through component cables. For the record, all three of my other TiVos (two S3s and a THD) are working perfectly through HDMI, and are connected as follows...

    S3 -> Denon receiver -> Pioneer PRO-151FD
    S3 -> Sony KDS-R60XBR1
    THD -> Sony KDL-55XBR8
     
  16. sabrams1

    sabrams1 New Member

    1
    0
    Jan 31, 2009
    I agree with brettlyman, same thing happens to me if I push the hdmi code hard into the back of the tivo and lift it up I instantally get a picture via hdmi even thought I still have component connected up. Looks like the hdmi jack is now loose to the point that the pins don't touch anymore without help.

    - Scott
    (Just my two cents worth)

     
  17. dizziness

    dizziness New Member

    21
    0
    May 7, 2006
    Ten minutes into the Superbowl my unit began exhibiting dropouts and eventually failed all together. I too have the opening Welcome screen but lose output afterwards. Component output is working for now.

    I tried toggling the output format with no success.
     
  18. fillingr

    fillingr New Member

    1
    0
    Feb 15, 2010
    I ran into the "HDMI suddenly not working" problem with my Series 3 a couple of days ago. After wasting several hours unsuccessfully trying everything I could think of, including contacting TiVo (who advised me to disconnect my external hard drive of all things!), I gave up and switched to a component/optical connection. Then I came across this thread and saw that several people found that pushing up on their HDMI cable helped, so I gave that a try and it worked! I brought up the system status screen and it said, as expected, that HDMI was not connected even though the cable was in fact connected. I then pushed up on the connector while my wife watched the screen. If I pushed up a little, it would toggle repeatedly between "not connected" and "HDCP not enabled"; if I pushed up even more, it went to "HDCP enabled." (note that I have the TiVo running through a receiver that can handle both HDMI and component inputs, and will auto-switch between them with HDMI given priority, so this made it easy to watch as it switched from "not connected" to "HDCP enabled").

    For now, I wedged something under the HDMI cable connector to put upward pressure on it (I actually used doubled-up pieces of foam pipe insulation wrapped around the cable--talk about a low-tech solution! About the only thing I'm missing is duct tape.). This seems to be keeping the HDMI working for now, but eventually I'll guess I'll have to send it in for repair. I'm thinking maybe the constant downward pull of the HDMI cable (my TiVo is on the top shelf) weakened the solder joints for the connector. I had something similar happen to a connector on a receiver a few years back, and the only fix was to have it resoldered. The idiotic non-locking design of the HDMI connector certainly doesn't help, nor does the fact that I have a pretty heavy HDMI cable basically just hanging there. But I bet this never would've happened if the connector actually locked to the back of the jack like DVI, VGA, and almost every other connector ever devised by man. What were the guys who developed the HDMI connector standard thinking?????

    Thanks a lot to the guys who mentioned pushing up on the cable, and good luck to everyone dealing with this frustrating problem.
     
  19. PappyBlueRibs

    PappyBlueRibs New Member

    8
    0
    Jul 4, 2006
    Donny, that's EXACTLY what is happening to me. I have no signal, so I turn off the Tivo, and then turn it back on, and then I get a signal for about 45 seconds (the Welcome, Powering Up screen) and then the signal disappears.
     
  20. ajayabb

    ajayabb Member

    429
    0
    Jan 11, 2007
    Moorestown NJ
    Check the date of that post
     

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