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HDMI output not working no matter what on Roamio Plus

Discussion in 'TiVo Roamio DVRs' started by RickStrobel, Dec 22, 2013.

  1. RickStrobel

    RickStrobel Active Member

    11,018
    19
    Jan 19, 2000
    Have had my Roamio Plus and TiVo Mini setup for less than a week. This morning the HDMI output on the Plus won't work no matter what I try. Everything else works. I can use the component output from the Plus to drive my TV. The Mini works. Everything seems fine, except for HDMI.

    I've tried:
    • power cycle
    • leave unplugged for 30 minutes
    • move Plus to different TV
    • plug in Series 3 to TV that Mini was on, using same HDMI cable, works fine.
    • Plus on new TV and HDMI won't work where a Premiere, Series 3 and Mini all worked fine.

    I think I've ruled out every combination I can think of. My Software Version is 20.3.8-USA-6-848.

    I've seen the threads about an HDMI standby bug where you use a few tricks to get it to come back. I tried those a little bit, but didn't dig in too deep since power cycles didn't help.

    Is it time for a warranty replacement or is there some trick I can use to get this back?
     
  2. billcumley

    billcumley New Member

    1
    0
    Dec 23, 2013
    I have had a Roamio for a few months now and everything was working fine.
    I moved some things around and had to reconnect the Roamio. Now I cant get anything out of it. If I power cycle it the system displays audio, goes through the setfup and has no sound. I've been looking throught these postings and found yours and immediately knew we have the same problem. Someone Help Us Please!
     
  3. justen_m

    justen_m Cheesehead

    7,923
    16
    Jan 14, 2004
    Boise, ID
    The HDMI went out on my TivoHD. It happened when I slid the Tivo box a couple inches to the left. Seems to have broken the HDMI port connection to the Tivo motherboard. Sometimes if I wiggle the cable it will work for a bit. I gave up and switched to component video and optical digital audio from Tivo to my receiver.

    I think the connector is physically fragile. I think this might be the same problem Bill is having [edit: Correction, that's not true. I don't get ANYTHING thru HDMI, ever. No signal at all, so not the same as Bill's. Rick might have the same problem I do.]. Rick, too, if you moved your Tivo even the slightest, or even hit the cord, or did anything that could apply even a tiny amount of stress to the HDMI port in the Tivo.

    I too tried everything. The cables are fine. The receiver/tv is fine. It is definitely a hardware problem on my out-of-warranty Tivo. At least component still works, but now I've got four cables instead of one. Grrr.
     
  4. RickStrobel

    RickStrobel Active Member

    11,018
    19
    Jan 19, 2000
    Not sure that we do. Everything works on mine except HDMI output. Sounds like nothing works on yours. Mine wasn't moved or anything to precede the problem.
     
  5. aaronwt

    aaronwt UHD Addict

    19,184
    25
    Jan 31, 2002
    Northern...
    If the HDMI port isn't working then you should send it in to get fixed. So far I've never had an issues with any TiVo HDMI ports going back to 2004 with the DirecTV HD TiVo.
     
  6. mishafp

    mishafp New Member

    147
    0
    Nov 7, 2006
    Did you get this problem fixed? I seem to be having the same issue out of nowhere this morning after 6 months of my Roamio working with no problem. The restart and standby techniques did not fix it...
     
  7. fastermac

    fastermac New Member

    23
    0
    Jun 9, 2002
    After almost 6 months of trouble free operation the Roamio Pro started a loop where it flashed a message on the TV and then a black screen. The message said that the provider does not allow an HDMI connection for this content. The problem occurred on all channels.

    A reboot fixed the issue. I hope it does not return. No problems on either Mini. Roamio was recently updated to new software.
     
  8. lessd

    lessd Active Member

    7,695
    5
    Jan 23, 2005
    CT
    I only got that message when I had something connected to the SD input of my old TV, and that input (SD) had a signal on it.
     
  9. fastermac

    fastermac New Member

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    0
    Jun 9, 2002
    Thanks for the info but I run everything through a Yamaha receiver which is the only device connected to the TV. This setup worked fine for almost 6 months. No changes to my setup that would have caused the glitch.

    Also after the software update the Minis could not find the Roamio on the network. Again a reboot fixed that problem.

    The only variable that has changed in my setup is the software update to the Tivo's.
     
  10. lessd

    lessd Active Member

    7,695
    5
    Jan 23, 2005
    CT
    The HDMI security may have just got more picky in the new update.
     
  11. RickStrobel

    RickStrobel Active Member

    11,018
    19
    Jan 19, 2000
    It's ba-ack.... Grrrrrr.....

    TiVo replaced my Roamio a few months ago. All of the sudden tonight it's doing the same thing. There is no output via the HDMI port. Tried two different TVs and two different HDMI cords. Component output works fine. Good thing it's still under warranty.

    That's two different TiVo Roamios in just a few months of service. The first unit's HDMI failed within a couple of weeks. The second one lasted a few months. My Series 3 TiVo was hooked to the same TV with the same HDMI cord for a long time without any issues. :mad:
     
  12. lessd

    lessd Active Member

    7,695
    5
    Jan 23, 2005
    CT
    Bad HDMI cable connector ?? If you get this TiVo replaced I would also replace the HDMI cable.
     
  13. aaronwt

    aaronwt UHD Addict

    19,184
    25
    Jan 31, 2002
    Northern...
    Replacing the cable should have been the first thing done.
     
  14. L David Matheny

    L David Matheny Active Member

    1,589
    2
    Jan 29, 2011
    SE Ohio
    Since replacing the TiVo fixed it the first time, it seems likely that the problem was/is either the TiVo's HDMI port or the HDMI cable. Try a different cable (or two). If it is the HDMI port again, that would mean that two of them randomly failed, or they got fried somehow. What could do that? Are there any switches involved?

    It's probably a long shot, but currents caused by differing ground potentials can fry data ports. Are all your components (TV, TiVo, anything else connected to them by a cable) powered from the same mains circuit? Are the circuit grounds good? And I doubt that it's the problem here, but a TiVo should be on a UPS.
     
  15. don544

    don544 New Member

    19
    0
    Nov 18, 2009

    We are on number five and they still want to charge for this.

    http://www.tivocommunity.com/tivo-vb/showthread.php?p=10834416#post10834416
     

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