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HBO / Cinemax pixelating

Discussion in 'TiVo Roamio DVRs' started by zordude, Aug 22, 2013.

  1. Sep 2, 2013 #121 of 183
    StevesWeb

    StevesWeb Grumpy Old Geek

    704
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    Dec 26, 2008
    Geek Hill,...
    Points to Margret and the gang at TiVo for engaging in troubleshooting instead of fingerpointing.

    It's also encouraging that Verizon has alerted their techs to this issue.

    Now we can all relax and point fingers :)
     
  2. Sep 3, 2013 #122 of 183
    aaronwt

    aaronwt UHD Addict

    19,167
    21
    Jan 31, 2002
    Northern...
    The FiOS stores carry them, but not the Verizon Wireless stores. I'm fortunate to have a FiOS store a couple of miles away. So I picked up the proper card on Friday morning on the way to work.

    So I was able to pair the cable card which couldn't be done with my previous card which had a 514517-002-00 part number. Although I didn't have any macroblcoking problems with the old card. Just a pairing issue.
     
  3. Sep 3, 2013 #123 of 183
    Mgnyc11

    Mgnyc11 New Member

    25
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    Aug 4, 2010
    +1 on the fix mentioned in the post. Recieved a MCPOD3 cable card, as well as some new wire to be safe today and all my issues went away with pixelation.
     
  4. Sep 3, 2013 #124 of 183
    andrews777

    andrews777 New Member

    248
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    Aug 22, 2007
    You may want to add that this value is just above the 4th (lowest) barcode. It is in fairly small print and does not include the MCP0D3 text, just the code you note. I just picked one up at the Verizon store and it took us a while to validate it was the right one. I will be hooking it up tonight or tomorrow, so I will then know for sure.
     
  5. Sep 3, 2013 #125 of 183
    Voodoo22

    Voodoo22 New Member

    13
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    Sep 12, 2006
    MA
    Thanks Cram.
    I ordered an attenuator pack from Smarthome and hopefully that will be the end of my problem with the 017 card and HBO blockiness.
     
  6. Sep 3, 2013 #126 of 183
    mathowie

    mathowie New Member

    5
    0
    Nov 4, 2003
    Just wanted to add that I finally got a correct updated card for my FiOS-connected Roamio, but after the first pairing over the phone with a tech, it would only show major network and PBS channels, everything on cable HD was not authorized.

    Tech on the phone insisted there was nothing else he could do, called back and got another tech, told him to not just reauth the card but do a full reload. He didn't know what that meant and instead cleared all the info about my card from the system and we started pairing again from scratch, and then all channels finally worked.

    All told, this took four days, loads of research, and about a dozen calls to FiOS tech support to get my new $800 TiVo running, and I only stuck with it because I've had 7 different TiVos over the past 13 years and knew it had to work eventually. I can't imagine what a normal non-dork customer would think of this kind of installation nightmare.
     
  7. Sep 4, 2013 #127 of 183
    Bramble

    Bramble New Member

    11
    0
    Mar 28, 2009
    Camas, WA
    A Frontier Tech came out and switched my card yesterday, from a 002 to a 017 card, and now everything works.

    One thing I did notice before then, with the bad card the pixelation was worse the more tuners that were active. I've a got a 4-tuner basic, and if I tuned 2 or 3 tuners to unavailable channels then there was no pixelation at all. But once I had 3 tuners tuned to available channels I started seeing some pixelation, and it got worse if all 4 tuners were tuned to available channels. I would have played around with the commands to cut down the number of available tuners, but I didn't have time before the tech switched out bad card.
     
  8. Sep 4, 2013 #128 of 183
    iadbound

    iadbound New Member

    12
    0
    Jul 30, 2012
    So true! What irks me is that Verizon could solve this problem if it would simply activate and pair when using the automated call-in system rather than just activating.

    If nothing else, Verizon needs to have a clear set of steps that every tech can follow in order to pair the cards. The CSR lottery approach is just wasting Verizon's resources, let alone ours.
     
  9. Sep 8, 2013 #129 of 183
    DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
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    Jan 6, 2000
    New York
    In the Val: field, I am showing V 0x00

    Can anyone tell me what the 0x00 means? I was and friend's house this evening, and the value was 0x01. What are the possible values for this field, and what do they mean?
     
  10. Sep 8, 2013 #130 of 183
    KnordRW

    KnordRW New Member

    29
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    Sep 18, 2004
    Bethel Park, PA
  11. Sep 8, 2013 #131 of 183
    DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
    0
    Jan 6, 2000
    New York
    The CCI filed is in the lower left corner of the CableCARD screen, and I believe, is what you are referring to.

    The VAL field I am referring to is on the 4th line of the Conditional access screen for the Motorola CC. The entire 4th line looks like this:
    CON: Yes EBCP: Yes Val: V 0x00
     
  12. sheisler28

    sheisler28 New Member

    34
    0
    Mar 7, 2008
    I just emailed Margret and am sorry to report that I have a 017 cable card and it does NOT work with my new Roamio Plus. Cox Communications is my cable provider and after several days of troubleshooting different cards, tuning adapters and having the lines tested in our home (which was fine) Cox has concluded that there is an issue with the cable card's software and it is not working my Roamio Plus. Again, I have a 017 card, it does NOT work.

    I hope that Margret can help me and suggest that the first post in this thread be updated so it does not say resolved.
     
  13. innocentfreak

    innocentfreak Active Member

    8,950
    3
    Aug 25, 2001
    Florida
    This thread is about FiOS issues. You best bet is to check the other threads to see what solutions people have found for Cox.

    For FiOS this is resolved.
     
  14. takeagabu

    takeagabu New Member

    119
    0
    Oct 7, 2007
    TLDR - you can just go to a verizon retail store and switch cablecards - no questions asked.

    I was having this issue with a MCPOD2, and found this thread.

    Verizon CS was being a pain. They didn't believe it was a cablecard issue and kept wanting me to try fix it in other ways. I finally just called a local fios retail store, and told them I wanted to swap cablecards. They said no problem. It took me 5 minutes to get the new card.

    Unfortunately, when I put it in I got a cablecard error 161-1 and no channels were showing up at all. though it was luckily resolved by rebotting the tivo. I then called verizon and paired the cablecard, and I am good to go.
     
  15. DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
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    Jan 6, 2000
    New York
    Would you please update your first post to reflect "resolved with caveat" as Margret has provided additional information here. If TiVo does release code that allows earlier CC cards to work properly, it will save people the trouble of swapping cards.

     
  16. KurtONeill

    KurtONeill New Member

    24
    0
    Feb 7, 2002
    Pasadena, MD
    I have had my card replaced by FIOS with the correct version. My old card HBO was pixelized but worked. Two of the new ones and they can't get my HBO to authorize. They have reloaded over the phone 3 times now. They are sending a field tech tomorrow which I am not sure why. I have spent over 6 hours on this on the phone and I a real frustrated at this point.
     
  17. innocentfreak

    innocentfreak Active Member

    8,950
    3
    Aug 25, 2001
    Florida
    Try one last time on the chat. The chat support on their web site I find is a lot better. Tell them you need a reinit on the CableCARD. It activated fine, assuming everything but HBO or Cinemax works, but the pairing didn't go through so you are unable to watch copy once content.

    It is still possible you have a bad card or something potentially wrong with the Roamio, but they might just be sending the activation code again which no longer pairs the card.
     
  18. cram501

    cram501 Member

    70
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    Oct 22, 2002
    When you are talking to them keep an eye on the data id. When I was going through the process, sometimes that would change (I think when they deactivate/activate to start again). If the data id changes after you've given them the numbers, it can be activated but will not pair. The data id must match what is on your screen and what is entered into their system. This would allow you to see the normal channels and not the copy protected channels (hbo, cinemax, 131).

    I wrote it down and let them know when it changed so they could enter it again. This solved the "unpaired" problems for me.

    Some of the Verizon techs I got were inexperienced at cable cards but were willing to make the effort to get it done. It may have been slower than someone that had experience but their attitudes were good.
     
  19. DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
    0
    Jan 6, 2000
    New York
    I went through what you did, but I don't remember if it was the original Data ID, or the changed one that they needed to successfully complete the pairing. Do you know which on they need? "Before" or "After"?
     
  20. cram501

    cram501 Member

    70
    0
    Oct 22, 2002
    The data id has to be the one displayed on your Tivo. If it changes, it needs to be updated to the new one displayed on your Tivo. Old ones will be meaningless since it won't have any impact on pairing the cards.
     

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