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HBO / Cinemax pixelating

Discussion in 'TiVo Roamio DVRs' started by zordude, Aug 22, 2013.

  1. jasbur

    jasbur New Member

    17
    0
    Sep 15, 2006
    They didn't say anything about a shipping charge, but I did ask if I could pick one up at the store. I was told the stores don't carry them.
     
  2. innocentfreak

    innocentfreak Active Member

    8,950
    3
    Aug 25, 2001
    Florida
    Around here they definitely carry them or at least did when the Elite came out since I picked one up locally. This shipping charge is usually to add one, so I wouldn't be surprised if there wasn't a charge for replacement.
     
  3. Bramble

    Bramble New Member

    11
    0
    Mar 28, 2009
    Camas, WA
    514517-002-00 in mine.

    However Frontier won't ship a new card to me, I have to wait for a tech on Tuesday. (And they won't even give me morning or afternoon, I have to be available all day.)
     
  4. innocentfreak

    innocentfreak Active Member

    8,950
    3
    Aug 25, 2001
    Florida
    Self install is required by the FCC. I would file a complaint. FCC.Gov/complaints.
     
  5. DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
    0
    Jan 6, 2000
    New York
    1) Do you know the approximate release date of the 514517-017-00 (MCPOD3) card?

    2) Is the only method of identifying this card by part number on the card, or is there something in the CC screens that identify this card? Very helpful to someone like me who has their gear bundled up in an enclosed rack with no easy way to get at the CC?

    3) If a CC is pulled from a TiVo Premiere, is it best to power down the box first, or can it be pulled and reinserted while the box is hot - without having to repair?
     
  6. DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
    0
    Jan 6, 2000
    New York
    Is there a fix in the works for the older cards (either from Verizon or TiVo)?

    I'm thinking that the next time you guys run a hardware beta test, and you need Verizon FiOS testers, you should include me in the pool... ;)
     
  7. innocentfreak

    innocentfreak Active Member

    8,950
    3
    Aug 25, 2001
    Florida
    Did you update your FieldTrials profile with your Roamio?

    https://fieldtrials.tivo.com/login.html
     
  8. DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
    0
    Jan 6, 2000
    New York
    No. I don't have one yet (a Roamio). I was thinking more along of the lines of when they introduce new hardware, that they include me in the hardware test ;)

    Of course, I'm assuming that they send hardware to users for testing... :D
     
  9. Grayswandir1

    Grayswandir1 New Member

    6
    0
    Dec 25, 2007
    DC-NOVA-MD
    Problem solved
    I had 514517-006-00

    Went to the local Fios Store and explained the problem, they gave me a cable card with:
    514517-017-00

    Got back home and had trouble pairing. The phone pairing didn't work.
    Called and the tech tried pairing, but none of the copy-protected channels would come in.
    He ended up doing a reint, that didn't work either.
    It was only after he then did a reload did they start working.

    So looks like a cable card with 514517-017-00 with a reint and reload solves this problem.
     
  10. BigJimOutlaw

    BigJimOutlaw Active Member

    2,778
    8
    Mar 21, 2004
    Thanks! Is this the "final word" on the issue as it were, or is Tivo and/or Verizon ironing out something permanant in the meantime?
     
  11. TC25D

    TC25D New Member

    202
    0
    Aug 21, 2013
    It is the final word.
     
  12. cram501

    cram501 Member

    70
    0
    Oct 22, 2002
    I would be surprised if they weren't looking for the incompatibility with the older rev's of the cable cards.
     
  13. Voodoo22

    Voodoo22 New Member

    13
    0
    Sep 12, 2006
    MA
    Moved an 017 card from S3 to Roamio-Pro and am seeing macroblocking on HBO.

    After adding a splitter (-3.5db) half my HBO channels are now ok. Maybe I just need a bit more attenuation to fix them all.


    But I'm confused, what is the difference with the 017 cable card? :confused:
     
  14. Veevsato

    Veevsato New Member

    1
    0
    Aug 31, 2013
    I too just got back with my --017 card. After a reload by customer service it worked. activation isn't enough they must reload.
     
  15. Sep 1, 2013 #115 of 183
    TC25D

    TC25D New Member

    202
    0
    Aug 21, 2013
    Why would they waste time doing this?
     
  16. Sep 1, 2013 #116 of 183
    innocentfreak

    innocentfreak Active Member

    8,950
    3
    Aug 25, 2001
    Florida
    Because you need to know why. What happens if the next CableCARD part number breaks whatever 017 has that makes it so they work?
     
  17. Sep 1, 2013 #117 of 183
    cram501

    cram501 Member

    70
    0
    Oct 22, 2002
    Because this is going to be an ongoing problem. They have helped early adopters get their Roamios working but this is a potential problem for every new install. Both Tivo and Fios (and maybe Frontier) will want to avoid this problem all together rather than deal with customer service calls, subsequent cable cards having to be sent, or truck rolls.

    Just because a huge bureaucracy like Verizon is aware of the problem does not mean that they will:
    1 - Send out the correct cable cards
    2 - Have all technicians be aware of the problem
    3 - Have current Tivo users move their cable cards without knowing of the problem.
    4 - avoid extra problems to help technology averse users
    5 - Frustrate the hell out of users.

    My experience with the Verizon technicians over the last week was very positive but I'm sure there are a number of other scenarios they would like to avoid to save money and delay service to customers.
     
  18. Sep 1, 2013 #118 of 183
    JGC650I

    JGC650I New Member

    17
    0
    Sep 1, 2013
    Picked up two new 017 CableCards from Verizon today to replace a couple 006 versions. Got them installed and paired (another nightmare), and all is good. Pixelating issue appears to be resolved. Verizon confirmed with me while on the phone doing the pairing that he read an internal Verizon post that says the 017 CableCards are the only ones fully compatible with the Roamios.
     
  19. Sep 1, 2013 #119 of 183
    Voodoo22

    Voodoo22 New Member

    13
    0
    Sep 12, 2006
    MA
    Still, I have an 017 card with macroblocking on HBO channels..

    (This card worked OK in a Tivo S3.. problems arose when moved to a Roamio)

    A single 3.5 attenuator made some of the channels better but others are still a bit blocky. I need to purchase more attenuators to test with.

    Would it be accurate to say:
    - Pre-017 cards will never work
    - 017 cards work but may still require attenuators

    ??
     
  20. Sep 2, 2013 #120 of 183
    cram501

    cram501 Member

    70
    0
    Oct 22, 2002
    It would be safe to say that:

    - MCBPOD1 + 2 (pre-17) cards work for all channels except those that are copy protected (hbo, cinemax, 131)

    - MCBPOD3 (17) cards will work.

    If you require attenuators, you may want to dig into your signal strength, SNR, and error correction counts to zero in on what is causing a problem. Since my original S3 was sensitive to the signal strength and SNR, the new problem you are seeing could be unrelated to the card version.

    You can always call up Verizon and request a new card to test it out.

    You can also add a splitter or two to degrade the signal. One thing to remember, you may find that after adding some attenuators/splitters some other channels were lowered so that they may now break up. It's a balance I've had to play with in the past.
     

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