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HBO / Cinemax pixelating

Discussion in 'TiVo Roamio DVRs' started by zordude, Aug 22, 2013.

  1. Aug 28, 2013 #81 of 183
    cram501

    cram501 Member

    70
    0
    Oct 22, 2002
    I don't think it's a procedural problem. I tried 3 cable cards previously multiple times over a couple of hours with Verizon as they tried different things. The cards had been activated and paired properly multiple times.

    I think it has something to do with older cable cards. The ones that failed to work on the Roamio with copy protected channels were in my devices for a couple of years. I've sent the information on the good and bad cable cards to Tivo so hopefully that will help.

    The older cable cards worked fine in the old Tivos. Hopefully they'll figure it out. It could be the cable cards or some software tweak with the Tivo to use the older ones.

    It's pure conjecture on my part since I have no idea on what the problem actually is.
     
  2. Aug 28, 2013 #82 of 183
    iadbound

    iadbound New Member

    12
    0
    Jul 30, 2012
    Just purchased a Roamio Plus. First time Tivo owner. I also just had FIOS installed yesterday. The Verizon DVRs all worked fine.

    I then picked up my Tivo (lucky grab at a Best Buy) and a cablecard from a Verizon store.

    When I went through the automated phone activation process, the card activated and all channels worked except, of course, HBO and Cinemax. I didn't get any pixelation issues. Instead, they just didn't work at all.

    I called Verizon and suggested they try to "Validate" the card because the "Val" value was showing "?" rather than "V". They went through a bunch of different steps, including multiple chat sessions between the CSR and other departments. After two hours, the card didn't work at all. They created a trouble ticket that would result in an escalation of my problem, but they were not in any hurry at that point. Interestingly, they didn't suggest sending out a new card.

    Disappointed with the result, I decided to call back and try another CSR. The new guy, who had never activated a cablecard, managed to get it reactivated. Moreover, after reactivating, he successfully got the Tivo and the card to pair thereby changing the Val value to "V". HBO and Cinemax have worked perfectly since (albeit less than 12 hours). He indicated that he performed a "Reinit" command, which he believed did the trick. He got this all sorted out in about 30 minutes.

    FYI -- Attempts at the "Validate" commands all failed because the system complained about the format of the Cablecard ID -- previous tech said it complained about the Data ID.

    Now I just to have figure out to really use the Tivo. Seems like it is very powerful, but a detailed manual would be a help to a new user.
     
  3. Aug 28, 2013 #83 of 183
    cram501

    cram501 Member

    70
    0
    Oct 22, 2002
    I had similar problems when getting the 3 cable cards paired multiple times. There is something some of them do that reset/change the data id. Although the card gets validated, it can't get paired since the data id's no longer match.

    I started writing it down when I went through the process so when it changed, I could prompt them to reenter the value. That solved a lot of the "activate but not paired" problems I ran into.
     
  4. Aug 28, 2013 #84 of 183
    wmcbrine

    wmcbrine Ziphead

    10,366
    22
    Aug 2, 2003
    They used to send a series of introductory videos. This doesn't seem to be happening with the Roamio. (?)

    They also used to include a printed manual. (It's funny the things you don't notice are missing, until others point them out -- first video cables, now a manual. I didn't need these things because I was already familiar with TiVos and was putting the Roamio in place of an S3, so I didn't realize they weren't there.) But printed manuals are pretty passé these days, so I usually look for a PDF on the company's site. Unfortunately I'm not seeing that for the Roamio, either. They do still have them for the older models:

    http://support.tivo.com/app/answers/detail/a_id/1333/kw/manual

    I suggest the Premiere book; it's still mostly applicable to the Roamio. (The link labelled "Viewer's Guide" is the full manual.)
     
  5. Aug 28, 2013 #85 of 183
    iadbound

    iadbound New Member

    12
    0
    Jul 30, 2012
    Thanks for the link. I was leaning toward your assumption (i.e., that Tivo would have a manual online), but, like you, I didn't see one.

    I agree printed manuals are old school, but I don't think a PDF file is too much to ask for in a $399 product.
     
  6. Aug 28, 2013 #86 of 183
    DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
    0
    Jan 6, 2000
    New York
    I remember that I had problems with the data ID changing. I don't remember what was causing it, or the fix either. I really dread when a CC has to be changed paired... It holds me back from buying a new box.
     
  7. Aug 28, 2013 #87 of 183
    Bramble

    Bramble New Member

    11
    0
    Mar 28, 2009
    Camas, WA
    Do we know what's causing this yet?

    I have Frontier FIOS, so pretty much all the non-locals have the CCI bits set. I moved my old cable card from my Series3 this morning and called to have it repaired, I didn't notice anything initially but after I got home from work I noticed macro-blocking on just every channel with CCI that I've checked. I've checked the Conditional Access Screen, and it does say 'S' for these channels. Pretty much everything is unwatchable.
     
  8. Aug 29, 2013 #88 of 183
    innocentfreak

    innocentfreak Active Member

    8,950
    3
    Aug 25, 2001
    Florida
    You should email Margret. She is looking for emails from anyone who is having this issue with details.

    http://www.tivocommunity.com/tivo-vb/showthread.php?p=9786648#post9786648

    While her message states, HBO I would email her since on regular FiOS HBO and Cinemax are the only copy once channels. Since Frontier does everything it would most likely be helpful.
     
  9. Aug 29, 2013 #89 of 183
    cyberbeach

    cyberbeach Mere member

    56
    0
    Nov 29, 2002
    Lost Angles
    Okay, emailed Margaret:

    TSN ***-****-****-****

    *******, CA 90***

    Roamio Pro, Verizon FIOS (Pomona), HBO & MAX Channels Severe pixelation (not watchable, usually no coherent picture)

    Macroblocked

    Set up Roamio Pro last night. Moved cable card from XL4 to Roamio. Called activation number - all channels activated automatically, except for HBO which required a call.

    HBO came on but is breaking up badly.
    HBO was working fine on the XL4 with the same cable card, same connection.
    HBO is still working fine on the other XL4 that is still connected in another room.
    MAX channels have same issue.
    All other channels on the Roamio including other premiums like Showtime are working fine.
    Signal strength is 90-95 on all channels including HBO.
    I tried changing the Roamio Tivo setup to only use 720p, but that made no difference.
    Signal runs to a Sony ES-series receiver (about 5 years old) and Sony flat-screen HX929.

    PS: I'm in a jam because I have until Saturday 8/31 to return the XL4 to Amazon.
     
  10. Aug 29, 2013 #90 of 183
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
    0
    Feb 2, 2008
    Silicon Valley
    We have a theory on this problem with macroblocking/pixelation on Verizon FiOS premium channels.

    If you are experiencing this problem please pull out your CableCARD, and look at the part number above the barcode on the back.

    If that number is either one of these:
    514517-002-00 (MCPOD1)
    514517-006-00 (MCPOD2)
    we think you'll experience the problem.

    We believe CableCARDs with this number:
    514517-017-00 (MCPOD3)
    will work correctly.

    Please let me know ASAP if your experience differs from our expectations. (margret@tivo.com)

    Thanks!
    --Margret
     
  11. Aug 29, 2013 #91 of 183
    cyberbeach

    cyberbeach Mere member

    56
    0
    Nov 29, 2002
    Lost Angles
    Experiencing macroblocking problem: YES
    Part number: 514517-002-00
    Theory supported: YES
     
  12. Aug 29, 2013 #92 of 183
    cram501

    cram501 Member

    70
    0
    Oct 22, 2002
    I can verify that all of the cards I have that experienced the macro blocking were among the part numbers listed as problematic. The one that worked for me was the MCPOD3.
     
  13. Aug 29, 2013 #93 of 183
    BigJimOutlaw

    BigJimOutlaw Active Member

    2,781
    8
    Mar 21, 2004
    Margret, is this any relation to the issue where Fios cards aren't pairing correctly? (It's activated but unpaired since my copy-protected channels get the cablecard screen instead.)

    Since I have a #002 card anyway I probably should hold off until there's a pixelation resolution.
     
  14. Aug 29, 2013 #94 of 183
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
    0
    Feb 2, 2008
    Silicon Valley
    If you have a #002 card, the fastest resolution is to have Verizon send you a new card, making sure it is this version:
    514517-017-00 (MCPOD3)

    It is my understanding that Verizon Support is now aware of this issue with Roamio, and will ship the MCPOD3 card if you call to request it.
     
  15. Aug 29, 2013 #95 of 183
    kealoha311

    kealoha311 New Member

    16
    0
    Dec 4, 2001
    Hillsboro,...
    I have a Frontier FiOS technician coming out for a cable card install today. Hopefully he has the cards without the issue.

    edit: They ended up having the 514517-017-00 (MCPOD3) right off the bat and so far it looks like all the premium channels are coming in fine. Thanks TiVoMargret for having this info up so soon.
     
  16. Aug 29, 2013 #96 of 183
    cyberbeach

    cyberbeach Mere member

    56
    0
    Nov 29, 2002
    Lost Angles
    I had a newer card with the good part number (part # 514517-017-00) in an XL4 in another room.

    So I put the new card into the Roamio Pro, and I moved the older card (part # 514517-002-00)into the XL4.

    Followed by 3 hours with Verizon because the first tech insisted on rolling a truck with two new cards.

    However, before the truck got here, I figured the onsite tech was just going to call the same place I could call. Instead of calling the card activation number, I called Verizon tech support. I knew as soon as I started talking this guy was going to get it.

    He did a MANUAL reactivation on both cards.

    Now I have working HBO on both devices.

    NO macroblocking on the Roamio.

    So it seems the solution is to get a new card and checking the part number for the Roamio.

    Roamio needs the card with part # 514517-017-00.

    XL4 is fine with the card with part # 514517-002-00.


    RESOLVED
     
  17. Aug 29, 2013 #97 of 183
    zordude

    zordude WDW Fan TCF Club

    12,548
    11
    Sep 23, 2003
    Malden, MA
    This has FIXED my issue as well.

    Problem Cards:
    514517-002-00 (MCPOD1)
    514517-006-00 (MCPOD2)


    Working Cards:
    514517-017-00 (MCPOD3)
    514517-017-00 (MCPOD3)
     
  18. Aug 29, 2013 #98 of 183
    jasbur

    jasbur New Member

    17
    0
    Sep 15, 2006
    Verizon called me last night to see if I still have issues. After trying a quick re-pairing, they're sending out a new card.

    I just looked and I have the MCPOD2 card.
    I'm nervous, I didn't know about this and I'm hoping they're sending the right one. I should find out tomorrow.
     
  19. Aug 29, 2013 #99 of 183
    ehagberg

    ehagberg Member

    93
    0
    Dec 27, 2004
    Montclair, NJ
    I'm trying to request this right now, but the guy I'm chatting with isn't too clueful. I hope that all their new cards are the right part number, even though he thinks it's the "same model but an upgraded one"... this is after I spelled out what part number I need and why the one I've got is bad.
     
  20. innocentfreak

    innocentfreak Active Member

    8,950
    3
    Aug 25, 2001
    Florida
    What might be easier for some people is to go into a Verizon center, not the Wirelesss store, and pick one up. This way you can look at it before you leave. Usually you will need an order on file so it is worth calling to put in a standing order to pick one up. Also they don't charge this way. I know Verizon usually charges $20 to ship a CableCARD, but I don't know in this instance if they are.
     

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