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Discussion in 'TiVo Roamio DVRs' started by zordude, Aug 22, 2013.
PM sent with an off-topic question on this screen.
As an update, I received a new cable card in the mail from Verizon today. I didn't realize one was coming.
After getting it paired, it looks like my pixelation is gone. It's only been going for about 15 minutes but the picture has been clear.
I'll post how it is going after a few hours.
I just seen this picture from another post:
I had a similar issue a few years ago and the problem was at the headend due to a problem in receiving the feed from the satellite.
I am not saying this is the issue but HBO and Cinemax come off the same bird.
Thanks! I am trying to help as I hate to see CableCards get a bad rap.
What is the firmware version of the new card?
I"m not sure which firmware is which... but
Old had the following:
New one only had one entry:
That is exactly what I was seeing although a more visible picture floated in and out. I know HBO and CINE signals were fine since they worked on the other Tivo's and the FIOS box.
Well.. and the fact it works now.
The version on your newer card seems to be what at least one other person here (in addition to myself) have been reporting.
I just got off the phone with Verizon activating my new Roamio. Verizon was aware of the macroblocking issue. It took and hour for them to get HBO added back to my account and I am seeing the macroblocking. I sent an email to Margret. I will give it a few days and see if others get the issue resolved. I reused the older M card from my TivoHD.
What is the firmware version?
I'm able to see my HBO now, but it's still an issue.
My HBO was completely unwatchable with severe macroblocking.
I set 6 things to record on other channels to get all of the tuners off of HBO. Then I stopped the recordings and tune to HBO and it either comes in clear or with much less macroblocking to where it's watchable. After a reboot, HBO is back to completely unwatchable.
I've done this process 4 times, 3 times the image was clear and 1 time there was a small amount of macroblocking,
I don't know why that's working, and it's not acceptable enough for me to keep the Roamio if we don't figure this out.
Anyone else wan't to try it to see if this is a fluke? I haven't tried extended viewing periods yet.
While HBO is macroblocking, has anyone pulled the CableCARD and reinserted it, to see if that temporarily fixes it?
Verizon called me last night to trouble shoot this issue, which surprised me. Most of their efforts were around various ways of resetting the cable card, none of which solved the issue. I was surprised to hear from them without TiVo being on the call but pleased that something was happening...I'll be more pleased when there is a resolution.
They told me they would continue researching and get back to me.
Pulling/resetting the card does not have any impact for me.
Not sure what this means, but here it is.
Is there anyone who has FIOS that has HBO/Cinemax and it IS working fine?
I am holding off buying the Roamio till this is resolved.
I originally had the problem. I received a new cable card yesterday and the problem is fixed.
It's working fine for me.
I don't have the specifics of my Cablecard since I'm at work, but my Roamio Plus is hooked up via Moca through Verizon's router and I'm in Central New Jersey (Mercer county). Everything paired easily enough with a call to Verizon and I was up and running.
I'm curious if this means it is really a FIOS procedural issue.
Maybe when they re-pair a card they do a different process than when they pair a DIFFERENT cable card.
They did send me 2 new cable cards, but I had no called them to try anything yet since I had sent all of my existing info to Margaret to forward to the TiVo team.
I originally tried this with three separate cards -- but none of them were new. All three worked in either the S3 or Premier -- all had this macroblock issue on the Roamio.
As part of that process, all three were deleted from my account and added as new cards without result.