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HBO / Cinemax pixelating

Discussion in 'TiVo Roamio DVRs' started by zordude, Aug 22, 2013.

  1. Aug 26, 2013 #41 of 183
    innocentfreak

    innocentfreak Active Member

    8,950
    3
    Aug 25, 2001
    Florida
    It might be worth sending your info to Margret @TiVo.com as a data point for someone who has it working on FiOS with encrypted channels. She would need at least your TSN and possibly some info on your CableCARD.
     
  2. Aug 26, 2013 #42 of 183
    herbman

    herbman Member

    117
    0
    Apr 8, 2008
    Anyone remember the FIOS-centric hot signal issue back on the HDs? It would be a shame if new tuner logic in the new generation undid some of whatever was patched to make that work..
     
  3. Aug 26, 2013 #43 of 183
    innocentfreak

    innocentfreak Active Member

    8,950
    3
    Aug 25, 2001
    Florida
    Yes and I linked to it earlier in the thread. From what people have tried, it didn't sound like the same issue since they tried some of the same solutions. It sounds more like the CableCARD isn't fully decrypting the channel.
     
  4. Aug 26, 2013 #44 of 183
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
    0
    Feb 2, 2008
    Silicon Valley
    We believe we understand the issue with pixelation on premium channels on Verizon FiOS, and it has to do with how Verizon authorizes the CableCARD. If you are experiencing this issue, please call our Customer Support Center (1-877-367-8486) and they can help you work with Verizon to get the issue resolved.

    If after calling our Support Center you still aren't able to see your premium channels on Verizon, please send me email (margret@tivo.com) with all the details.

    --Margret
     
  5. Aug 26, 2013 #45 of 183
    aasun

    aasun New Member

    15
    0
    Mar 23, 2002
    Los Angeles, CA
    Called customer support, but they had no knowledge of the issue. Will follow-up via email.
     
  6. Aug 26, 2013 #46 of 183
    cram501

    cram501 Member

    70
    0
    Oct 22, 2002
    I've been unsuccessful so far. The Tivo representative said a new FW version needed to be updated on the cable card. So far, Verizon has been able to find any information about it.

    I'll keep trying.
     
  7. Aug 26, 2013 #47 of 183
    zordude

    zordude WDW Fan TCF Club

    12,548
    11
    Sep 23, 2003
    Malden, MA
    Called TiVo Support, they said there are no known issues at this time with TiVo/CableCards/FIOS. Emailing details to Margaret
     
  8. Aug 26, 2013 #48 of 183
    Jed1

    Jed1 Active Member

    1,265
    19
    Jun 18, 2013
    Frackville, PA.
    If Verizon is using Motorola M Cards, while tuned to one of the problem premium channels, bring up your Conditional Access screen in your CableCard menu and look at the bottom left for Auth:
    http://support.tivo.com/ci/fattach/get/79173/1363627617/redirect/1
    Does it say S? Of is it something else from this list?

    Auth (should say 'S')If this field contains any other value than S, the CableCARD has not received proper authorization for the channel. Possible values include:

    CAD: Channel Authorization Denied. This error usually means that the cable company hasn't added the channel to your subscription, or authorized it for that card.
    FWK: This is a temporary error. You might still receive all of your channels, so don't call the cable provider for this error alone unless you are unable to receive channels.
    MP: Missing packets in authorization stream. You may see an error in live TV that says something like "Channel not authorized." This error appears when the CableCARD fails to receive all of the authorization information from the headend. Check the signal strength and quality by following the instructions at Troubleshooting digital cable signals on TiVo Series3 and Premiere series DVRs.
    NS: The card is not staged and incorrectly paired. You will probably see errors in Con and Val as well, and the CableCARD might be missing critical firmware. Call the cable provider to resolve this issue.
    ?: The card has not been successfully authorized.

    Report any findings to Margret before you call Verizon.

    EDIT:
    I apologize as I forgot we are dealing with multiple streams so on the Conditional Access page you will see Activeprg: <0> 1 2 3, for 4 tuners, and <0> 1 2 3 4 5 for 6 tuners. Push the select button on your remote and this will cycle through the tuners. The < > will move with each press. Watch the Auth: with each press. The CCI will change values when you hit the tuner for HBO. It might say 0x01.

    CCI (0x00 to 0x07)
    This field provides the copy protection setting for the program that is currently airing or for the channel being watched. If you are unable to view copy-protected content, verify that your CableCARD is paired correctly.

    0x00: Copy freely - Content is not copy protected.
    0x01: Copy No More - Essentially the same as 0x02.
    0x02: Copy Once - A single recording can be made, but it is not transferable. You won't be able to move the file with Multi-Room Viewing or TiVo Desktop, however you will be able to stream the content to another device through Multi-Room Streaming or TiVo Stream.
    0x03: Copy Never - The content can be recorded and viewed for 90 minutes after transmission, and is not transferable. You won't be able to move the file with Multi-Room Viewing or TiVo Desktop, however you will be able to stream the content to another device through Multi-Room Streaming or TiVo Stream.
    0x04: Content is Copy Once for digital content, but would have Macrovision 7-Day Unlimited restriction applied on the analog outputs. This affects content viewed either on an HDTV with component cabling or on a standard definition TV. It also affects content saved to VCR or DVD when the recorder is connected to an analog output on the box.
    0x07: Content is Copy Never for digital content (deleted after 90 minutes) and Macrovision 24 hours/7 days a weeks for content recorded from analog channels.
     
  9. Aug 26, 2013 #49 of 183
    CallMeRich

    CallMeRich New Member

    17
    0
    Apr 29, 2004
    Spent the entire day messing around with this with both Verizon and Tivo, both claiming I am the only one with this problem! The only thing I find disturbing is that I have a plus that works perfectly and a pro with the pixilation problem.

    Margret, If you could elaborate on what customer support is doing to help that would be terrific, thanks!
     
  10. Aug 26, 2013 #50 of 183
    cram501

    cram501 Member

    70
    0
    Oct 22, 2002
    The cable cards are paired. The copy protected channels do not come through without major pixillization.

    An 'S' means the card has been activated. You need to ensure that you have something besides '??' In the Val field. Without the Val field showing the correct value, you get a blank screen.
     
  11. Aug 26, 2013 #51 of 183
    zordude

    zordude WDW Fan TCF Club

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    Malden, MA
    Mine does indeed say Auth:S
    It also says Val: V

    I've spent about 6 hours on the phone with FIOS and paired my cable cards who knows how many times. Hopefully this issue will soon be added as a "known issue" at TiVo with some recommendations on what to do with FIOS Support.
     
  12. Aug 26, 2013 #52 of 183
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
    0
    Feb 2, 2008
    Silicon Valley
    Hello everyone,

    For now, hold off on calling either TiVo or FiOS. I will update this thread as soon as I have more info.

    Thanks for your patience. (And sorry you are experiencing this!)

    --Margret
     
  13. Aug 26, 2013 #53 of 183
    Jed1

    Jed1 Active Member

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    Jun 18, 2013
    Frackville, PA.
    Check my post for more information as I edited it. I forgot we are dealing with multiple tuners.
     
  14. Aug 26, 2013 #54 of 183
    Jed1

    Jed1 Active Member

    1,265
    19
    Jun 18, 2013
    Frackville, PA.
    Read my edit in my post above. You have to push the select button on your remote to cycle through the tuners. When you first bring up the Conditional Access screen it will be on the first tuner and not necessary on the channel you are tuned to.
     
  15. Aug 26, 2013 #55 of 183
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
    0
    Feb 2, 2008
    Silicon Valley
    I'd love to get email from everyone who has a Roamio on FiOS and has HBO.

    Please send me your TSN, your city/state/zip, and indicate if HBO is clear or macroblocked.

    to: margret@tivo.com subject: "Roamio + FiOS + HBO"

    (We are trying to understand if this is regional or not.)

    Thanks!
    --Margret
     
  16. Aug 26, 2013 #56 of 183
    zordude

    zordude WDW Fan TCF Club

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    Malden, MA
    Info sent. Thanks Margaret for continuing to have the team investigate
     
  17. Aug 26, 2013 #57 of 183
    ken0918

    ken0918 New Member

    6
    0
    Aug 19, 2013
    I'm new here but have been following this thread for a few days. I just received my Roamio Plus and have Fios. I'm using Verizon's router with MoCA. I don't have HBO but have Cinemax and have no issues - Verizon paired the cablecard quickly over the phone and I do not have any pixelation. I'm in Central New Jersey.
     
  18. Aug 26, 2013 #58 of 183
    cram501

    cram501 Member

    70
    0
    Oct 22, 2002
    Correct. Checking the Auth will determine if the cable card has been authorized. You can check it on each tuner although with one cable card, I'd be surprised if that changed as you cycled.

    You must also have a valid "Val" field to ensure it's been paired. It is two distinct states to ensure you have both activation and a paired card. If you have "??" in the Val field, you'll be able to tune to non copy protected channels fine but you'll get the blank unauthorized screen on the copy protected channels.
     
  19. Aug 27, 2013 #59 of 183
    wmcbrine

    wmcbrine Ziphead

    10,369
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    Aug 2, 2003
    Are you sure? I thought they went hand in glove. (HBO owns Cinemax.)
     
  20. Aug 27, 2013 #60 of 183
    ken0918

    ken0918 New Member

    6
    0
    Aug 19, 2013
    Positive. My package includes showtime, tmc, and max. Hbo is extra.
     

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