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HBO / Cinemax pixelating

Discussion in 'TiVo Roamio DVRs' started by zordude, Aug 22, 2013.

  1. Aug 25, 2013 #21 of 183
    Xiidaen

    Xiidaen New Member

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    Jan 11, 2002
    Just joining the party with this issue. TiVo tech support is suggesting attenuators which I have not found to try yet. I did try three separate cable cards -- all of which worked fine in my premier on the same exact cable line.

    TiVo tech support fixated on the 100 signal strength, i also have 42 SNR

    Picture quality is terrible, massive horizontal disruption. It seems to clear for about 2-3 seconds, then goes back to garbled for 10-12 seconds.
     
  2. Aug 25, 2013 #22 of 183
    cram501

    cram501 Member

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    Oct 22, 2002
    I tried attenuators. It lowered the SNR and signal strength but had no impact. I also tried a low pass filter with the same result.

    If you want to lower your signal strength and don't have an attenuator, add a splitter or two. That should lower both your SNR and signal strength.
     
  3. Aug 25, 2013 #23 of 183
    Xiidaen

    Xiidaen New Member

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    Jan 11, 2002
    FYI I confirmed with TiVo TS that the cardio both activated and paired. I can't see this as a cable card issue after trying multiple cards that have this problem in the Roamio but not in the premiere.

    I also sent an email to Margret@tivo.com as suggested above.
     
  4. Aug 25, 2013 #24 of 183
    zordude

    zordude WDW Fan TCF Club

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    I had to order the attenuators from Amazon, couldn't find any locally, although I did try adding splitters to reduce the signal that way.
     
  5. Aug 25, 2013 #25 of 183
    innocentfreak

    innocentfreak Active Member

    8,950
    3
    Aug 25, 2001
    Florida
    Is everyone here using MoCa?

    Is everyone using the base Roamio?

    Is everyone seeing it on copy once channels only on FiOS which are Cinemax and HBO?

    Is anyone seeing this who isn't on FiOS?

    I know in the past on some devices MoCa can sometimes interfere with the signal. Ceton InfiniTV users had issues and needed the POE filters to block out the MoCa signal.

    The more data about the usage and your setups you can get together the quicker TiVo can probably fix it.
     
  6. Aug 25, 2013 #26 of 183
    cram501

    cram501 Member

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    Oct 22, 2002
    I'm not use Moca although I have the Verizon router with Moca enabled. I did add a filter for Moca on the Roamio and it had no impact on my problem. I had a Ceton card for a while and Moca could interfere with a number of channels depending on the frequency you have your Moca set to. The filter solved that problem. I'm using the ethernet hookup.

    I have a Roamio Pro.

    The copy once channels are HBO, Cinemax, and Ch 131. I don't remember seeing any others.

    I also emailed Margret and sent them my TSN.

    My setup is pretty basic as far as my Roamio is concerned.
     
  7. Aug 25, 2013 #27 of 183
    zordude

    zordude WDW Fan TCF Club

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    Malden, MA
    I have 2 Roamio Plus models with the issue.

    The copy once channels are HBO, Cinemax, and Ch 131. I don't remember seeing any others.

    I have the Verizon router with Moca enabled, but I am using Ethernet.

    I am on FIOS.
     
  8. Aug 25, 2013 #28 of 183
    aasun

    aasun New Member

    15
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    Mar 23, 2002
    Los Angeles, CA
    Same issue. On Fios. See the pixelation only on HBO, Cinemax, and 131 (I don't even have this channel enabled, so didn't notice until I saw it here).

    Have roamio basic, and roamio plus. Seeing it on both. Problem did not exist with my premiere and premiere xl.

    Using Ethernet, no moca. (But have verizon router)

    Spent an hour on the phone with Fios. They rebooted the cards and my entire service multiple times. No change. Fios service visit is scheduled for Tuesday.
     
  9. Aug 25, 2013 #29 of 183
    innocentfreak

    innocentfreak Active Member

    8,950
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    Aug 25, 2001
    Florida
    Marget aka TiVoDesign asked for anyone seeing this issue to email her.

    Margret @TiVo.com

    Email her your TSNs, I would include any TSNs you have tried on and whether you currently see this.

    Also describe exactly what you are seeing in your situation and what you have attempted to resolve so they can start researching. The more information the better. I would also include your setup and details similar to what I mentioned above. Is MoCa enabled on the TiVo, is it off? Is MoCa on the router on or off? Does your Premiere on the same cable work? etc. Anything you can think of no matter how insignificant might help.
     
  10. Aug 25, 2013 #30 of 183
    jasbur

    jasbur New Member

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    Sep 15, 2006
    I just sent her an email.
    Do you think we should try making a poll to see if this is widespread with Fios, or just a few of us?
     
  11. Aug 25, 2013 #31 of 183
    wmcbrine

    wmcbrine Ziphead

    10,364
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    Aug 2, 2003
    I've seen zero Fios/Roamio customers say that it doesn't happen -- either the pixelation, or the spontaneously coming unpaired. (I've only seen the latter, but I could've missed the pixelation while I was in the other room.) I'm willing to call it universal at this point. But, if someone else needs a poll to convince them...

    HBO/Cinemax are fine on our two Premieres.
     
  12. Aug 25, 2013 #32 of 183
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Is this specific to the Basic? Or does it happen on the Plus/Pro too?
     
  13. Aug 25, 2013 #33 of 183
    jasbur

    jasbur New Member

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    Sep 15, 2006
    I have the problem with the pro
     
  14. Aug 25, 2013 #34 of 183
    Xiidaen

    Xiidaen New Member

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    Jan 11, 2002
    My issue is with the plus.
     
  15. Aug 25, 2013 #35 of 183
    zordude

    zordude WDW Fan TCF Club

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    My issue is with 2 Plus models. Worked fine on my 2 Premieres.
     
  16. Aug 25, 2013 #36 of 183
    innocentfreak

    innocentfreak Active Member

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    I agree but it is still a very small data pool since most stores don't have them yet.
     
  17. Aug 25, 2013 #37 of 183
    Grayswandir1

    Grayswandir1 New Member

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    Dec 25, 2007
    DC-NOVA-MD
    Fios and having the issue with a Pro. My Premiere is fine. Not using MoCa, not using Verizon router. Emailed Margret.

    Strange enough it seemed to have been fine the first day with limited viewing of HBO but happens on every HBO channel now.

    Here's an example from HBO channel 901.
     
  18. Aug 26, 2013 #38 of 183
    NYHeel

    NYHeel Active Member

    1,906
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    Oct 7, 2003
    Anyone get this HBO/Cinemax issue fixed? I'm on Fios and want to get a Roamio and Mini this week to replace 2 Premieres. But I'm not sure I want to go ahead with this if I can't get HBO to work.
     
  19. Aug 26, 2013 #39 of 183
    KnordRW

    KnordRW New Member

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    Sep 18, 2004
    Bethel Park, PA
    Well, I guess it's a good thing then that the two Pros I bought from Weaknees are on backorder, if this is happening. Hopefully a fix is found soon.
     
  20. Aug 26, 2013 #40 of 183
    HenryFarpolo

    HenryFarpolo New Member

    223
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    Dec 1, 2008
    Andover Ma
    Last Wednesday when I got my Roamio I got all my premiums except HBO and Cinemax. I did not have the pixelation issue.

    It took two callls to Verizon and an escalation to a supervisor to resolve the issue. RE-activation of the cablecard with a manual input of the Host and Data ID's resolved my issue. All has been fine since.
     

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