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Discussion in 'TiVo Series3 HDTV DVRs' started by DaveLinger, Nov 30, 2010.
Did you contact TiVo for the replacement or from the store you purchased it at?
I called TIVO 88 days after my purchase from Amazon. It started failing at about 60 days. I almost ran out the 90 day warantee period!
I had a problem when I first bought the Slide remote, which was fixed by plugging the Bluetooth dongle into a USB extension cord, which in turn was plugged into the back of the TiVo. I routed the USB dongle to the front of the TiVo. Problems gone...
I know that Bluetooth is supposed to be non-directional, but this fixed my issue.
Yeah, I'll concur with Lrscpa's report. I'm using my Slide remote in an adjacent room from where the TiVo lives. It's a Series 3 in my living room, connected via HDMI to the living room TV. And also connected to my bedroom TV (which is in the adjacent room) using component cables. I know Class 2 Bluetooth is supposed to reach about 30 feet. The component cable is that same length and where I hold the remote (in bed) is probably about 15-20 feet from the actual TiVo unit itself in the other room. It's working through the walls, obviously.
When I first got it, it was rather flakey. It would work a bit, then get stuck, etc. Sometimes I'd had to unplug and replug the dongle, or restart the TiVo entirely, just to get it to work again.
Things got a LOT better when I plugged the dongle into the USB extension cord the Slide remote came with. It's still pretty much in the same position, just off to the side instead of sticking directly into the back of the box.
Maybe it's got less interference now, I dunno, but it certainly seems to be working a lot better for me, now that I am using the USB extension cable.
My slide remote's bluetooth is working fine but I'm having trouble with the infrared part, I think.
I have had my slide-remote for about a year. I am the only one that uses it (my S.O. says she prefers the original Series-3 remote). The slide-remote has never been abused and gets far less use than the original Series-3 remote. For comparison, I still have my original Series-1 and Series-2 remotes and they both still work great.
A few days ago, the slide remote stopped working. I replaced the batteries and it worked again but only the bluetooth. I had previously programmed it to operate my television and amplifier. I had also programmed the directional pad to change orientation when the slide is open.
I figured that the battery exchange had cancelled the codes so I attempted to reprogram the remote with no success. When I hold down the power and TiVo button, the red light comes on. I enter the code, the light goes out for a few seconds them comes back on! The remote doesn't work while the red light is on, either. No matter how many times I enter any code, the same thing happens. The only way I can get the red light to turn off is to remove the batteries or press the cancel button. I have been unable to reprogram the remote and have tried resetting the remote, as well. I checked the batteries; they are fine and the TiVo reports them at 100%.
Meanwhile, the remote works fine for bluetooth. I have tested every button on the remote thinking one might be "stuck" but they all working okay.
I bought this remote last year for $79. I am reluctant to buy another. I can still use it in general but it means I still have to use my old Series-2 remote to turn on the television or control the volume on the amplifier.
Just got the slide remote. I plugged in the USB receiver and none of the buttons worked and of course the whole reason for buying the slide was to use the keyboard which also doesn't work!!
I unplugged the USB receiver and the buttons work on the remote. But, of course I can't use the keyboard.
I am very disappointed. I don't know if I even want a replacement, more like just a refund as I see others are having problems also.
I have the HD TiVo with network adaptor. I am using the USB extension cable so there shouldn't be a problem being too close to the network adaptor.
Have you tried repairing the remote with its dongle?
Yes, it should be pre-paired out of the box, but it might be a bluetooth pairing problem. The included manual should explain which buttons to press to force a pairing.
It certainly can't hurt to try before returning it to the store.
(OTOH sometime they just don't work, or at least work well...)
Yes, I did pair the remote with the dongle. It's funny because the buttons work without the USB plugged in and with the USB plugged in they don't. However, the slide out keyboard doesn't work either way. I bought the slide for the sliding keyboard to make searching by title, etc. easier.
The remote is capable of IR and Bluetooth transmission. The buttons are IR and Bluetooth whereas the slideout keyboard is Bluetooth only. So it appears the issue is with your dongle. Either it's not paired correctly (even though your buttons work, since those are IR,) or the dongle is broken.
The remote will always only send the buttons shown on the top when only IR connection is possible. As in, there's no connection to the bluetooth dongle (because it's not paired or not connected). The alpha keys on the keyboard are never sent via IR, only by Bluetooth.
I've found mine works no more than 25' directly in line of sight to the dongle. And this is when I have it connected to the back of the Tivo using the extension cable and with the dongle rested along the side of the Tivo. It doesn't need a visual line of sight to work, of course. But when I try using it from across the room it won't work if it's behind a desk. I have to move it about 2' closer in order for it to work reliably. Apparently the desk and the couch between that position and the Tivo is just enough to block the signal.
Here's a thought, do you have a lot of other 2.4ghz devices around? Like lots of other WiFi networks listed when you try using a laptop or handheld device that has WiFi? It's possible there are other networks causing too much interference with your setup. Do you have any other devices that use Bluetooth? Could you see if those malfunction when in the same place as the Tivo and the remote?
My Bluetooth remote works in a totally separate room from where the TiVo's at. (My TiVo Premiere is shared between living room and bedroom TV's.)
I just saw your post, but I already sent slide back to Amazon. I don't have any devices using bluetooth. I use wifi with my phone and laptop while sitting in the same place with no problem. There are other networks as I live in an apartment. Could that cause the problem? I might buy another slide and try again.
I thought I'd chime in here because this thread was started with symptoms that I believe are from failed/faulty hardware, but subsequent posts sidetracked into a mix of people having possible Bluetooth/pairing or IR problems and flaky operation that are associated with the wireless connection.
I have three Slides for three Tivo's. Two of them work great, but one had problems right out of the box. It had the exact symptoms described by the OP where button presses would work for a few seconds, then stop responding for a few seconds. Other times a button press would be missed in succession (three FF only resulted in two, or channel 805 would result in 85, etc). It was especially frustrating when I'd get a 3xFF to work, but then the remote would be unresponsive and the Play button wouldn't work for about 2-4 seconds.
With three Tivos and three Slides, I did some basic troubleshooting and found that any good working Slide/dongle combo could be moved to any Tivo and function as expected. The bad Slide/dongle could be moved to any Tivo and function poorly anywhere it went.
I obviously tried the BT pairing, global reset, etc etc to no avail. I did not attempt to identify if it was specifically the Slide remote or the BT dongle causing the issue as I did not want to use the functioning remotes as guinea pigs and potentially create a new problem. I simply called Tivo with my findings and they will be sending me a new Slide remote.
I, like others, waited a while before calling Tivo because it's easy to suspect that it's an environmental problem with general 2.4GHz interference, Bluetooth interference or just lack of understanding how the remote is supposed to operate. I am now convinced that the hardware itself can be defective and the symptoms can be masked to appear environmental. I am fortunate to have so many "test units" to compare with, but for others with only one Tivo and Slide remote, you should consider faulty hardware a possible cause if you've tried the environmental and reset tests first like a global remote reset, unpair/repair with the dongle, relocating the dongle with an extension cable, temporarily turning off other 2.4GHz devices (especially BT) and trying all available USB ports on the back of your Tivo.
Thank you for doing the testing to really nail down that there are non-eviromental problems with some slide remotes.
Guess I need to dig mine up and give TiVo a call. (Hopefully I didn't procrastinate too long to get it replaced)
I received a replacement Slide remote (new remote and dongle) from TiVo. Disconnected the malfunctioning one, connected the new one. I reused the batteries and placed the new dongle in the exact same position to reduce the number of external variables.
It works perfectly.
Slides with sporadic input do exist.
Dang, I figured they were just plain garbage. We bought two when they first came out and they worked for a week before both utterly failing to operate under BlueTooth. We still use one as an IR remote, but the other stopped working in either capacity. $200 straight into the toilet.
Glad to hear some folks have had success, I guess.
Since I sent my slide remote back for a refund, I found out about the iphone tivo app. I downloaded the app. The only feature I use is the keyboard for typing when doing wish list searches for actors, or searching for a program.
The good thing (other than saving me money by not buying another slide remote to try) is the response time is immediate when I type a word which is not the case with my Tivo remote that was included with the dvr. It had a lag time between pressing the select button on remote and it actually appearing on screen.
Of the four slides I've purchased, only one still works. To confirm that it was the remote, I paired it with my PC and it exhibited the same issues. Ignored presses, and random delays. Argh!
I'm afraid one of mine has started to go... Seems to randomly lose button presses. I realize remotes don't last forever, but this seems well premature.
Here's an experiment to try that worked for me to get the Slide remote working better (at least for a while). Take out the batteries and let the remote sit for a while - at least overnight - and then try the remote again.
I'd like to have others see if this will work for them. I'm not sure if the fix will work over time - we'll see.