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Has anyone received order from Tivo.com yet?

Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 14, 2006.

  1. SoBayJake

    SoBayJake New Member

    407
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    Feb 6, 2002
    Los Angeles, CA
    The next lady said people were "working 24 hours from Fort Worth, Texas" to get them out the door. Also stated "as far as we were told earlier today, everything had been shipped out, but then they said there was not enough manpower to get them out in time, but they are now working around the clock until they are all shipped out."

    Perhaps since we don't get tracking numbers, and they have no clue when they *really* ship, it almost seems like that was a blanket email sent to EVERYONE, and more of a CYA measure than anything else. So perhaps some DID actually ship out today.

    Oh, she also mentioned it was UPS they were shipping with.
     
  2. aztivo

    aztivo Member

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    Feb 23, 2005
    AZ
    yea i Just got the same BS and I ordered mine at 5:14am am AZ (8:15am EST)
    This pisses me off bad
     
  3. SoBayJake

    SoBayJake New Member

    407
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    Feb 6, 2002
    Los Angeles, CA
    I doubt it. If they are already refunding all shipping charges, and Sat delivery is expensive, I wouldn't think so.

    My install isn't until Tues, so I'll keep my fingers crossed.
     
  4. irkedpenguin

    irkedpenguin New Member

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    Sep 12, 2006
    Ann Arbor
    I'm talking with TiVo right now, and the CSR syas that any Series3, no matter where it is bought qualifies for the VIP transfer.

    I pointed him to the website and he is checking with management.

    Odd...
     
  5. cabel

    cabel New Member

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    Sep 14, 2006
    What am I missing here?

    Your product is shipping one whole day later than originally planned. And, now your shipping is completely free. Is this really a huge deal?

    Or are we just pouty because Christmas is coming slightly later? :)
     
  6. mwarner

    mwarner New Member

    244
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    Dec 12, 2000
    North Carolina
    I just got my notice a few minutes ago.. and I ordered at 8:20AM EDT on 9/12.

    I sure hope they are going to send it overnight on Friday (for a Monday delivery)... if so, I can still make my cablecard install on Monday at 3pm.

    If they send it ground, I'll be one very unhappy camper.

    -Matt
     
  7. boomvader

    boomvader New Member

    26
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    Feb 18, 2002
    I am so mad. What a waste of time and energy this week.

    SOME VIP program! We have been treated poorly by Tivo. I was told 3 different times that it had already shipped.

    Maybe it has. It's not like they would know either way, right?

    You know it's bad business and customer service when the cable company actually looks better than you!

    -boom
     
  8. FireflyFan88

    FireflyFan88 New Member

    33
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    Sep 12, 2006
    I got the delay mail and my order went in at 8:49 on the 12th. Anyone get the delay mail and have an earlier order time?
     
  9. frankygamer

    frankygamer New Member

    178
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    Mar 18, 2002
    Oh well, i saved $80 between no taxes and now free shipping.
     
  10. TBoyd

    TBoyd Less Cable, More Net

    347
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    Apr 9, 2000
    Silicon...
    I just got the 'delayed' message too. <sigh>

    At least my shipping charges are free. I'm in California and they did amount to something.

    Anyway, I'm suckin' hind hoof at the Comcast trough for CC installation too.

    Patience is a virtual and I ain't got many of 'em; I'd better bank some good Karma here.
     
  11. frankygamer

    frankygamer New Member

    178
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    Mar 18, 2002
  12. fluxin

    fluxin New Member

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    Sep 14, 2006
    Obviously you're the odd man out. Most people here are quite disturbed, if you were willing to spring for overnight shipping, obviously the shipping was what was important, not the 50 bucks.
     
  13. irkedpenguin

    irkedpenguin New Member

    30
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    Sep 12, 2006
    Ann Arbor
    Just talked with a CSR, he said normally they wont allow a Series3 purchased outside of Tivo.com/vip to transfer lifetime, but said since the shipping was delayed, they would allow it for mine. I'm not going to do it, since my Best Buy doesn't have them in stock, but if anyone else wanted to, you could call and complain and they would probably let you.
     
  14. khill821

    khill821 Cool Guy! Really...

    68
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    Apr 4, 2002
    San Diego, CA

    Same email. I'm willing to bet none shipped today... Ordered mine at 7:53AM PDT on 9/12.

    :mad: :mad: :mad:
     
  15. Sixto

    Sixto Member

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    Sep 16, 2005
    I called 30 minutes ago. The lady looked in the system and said your box shipped but a tracking number would not be available until tomorrow. I asked her if she was 100% sure because I have the cable company coming this weekend. She said absolutely it shipped. I said great and hung up.

    5 minutes ago I received the same e-mail as everyone else.

    If you read the e-mail closely it says "your shipment has been delayed" but it's not clear if they meant just the delay from Tuesday to today. It then states "Please be assured we will be shipping your order no later than Friday, 9/15/06" which also is not clear because maybe it did ship today.

    I just called again. The new lady had no idea. Couldn't check if it had shipped and said that all shipping info is posted to their system 48 hours after shipment. I reminded her that 48 hours after shipment is 24 hours after my box arrives which isn't very helpful.

    I still hold out hope for tomorrow delivery because it didn't say "is delayed". It says "has been" delayed which could mean from Tuesday until today. It also says "no later then Friday" which could be today.

    Keeping my fingers crossed and still have not cancelled my cable appointment.
     
  16. khill821

    khill821 Cool Guy! Really...

    68
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    Apr 4, 2002
    San Diego, CA
    Don't even joke about that...
     
  17. TBoyd

    TBoyd Less Cable, More Net

    347
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    Apr 9, 2000
    Silicon...
    My order email said purchase date: 9/12/2006 10:21:00 AM -- That'll be EDT as my email is dated 7:22a.m. on the 12th.
     
  18. ejennis

    ejennis New Member

    18
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    Mar 5, 2002
    AZ
    That is funny, I thought the same thing. It is a bummer to have to wait over the weekend, but I think I will make it through. :D

    -Eric
     
  19. timmetro69

    timmetro69 Vegas Baby

    89
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    Jun 11, 2002
    Las Vegas, NV
    I LOVE Tivo and have been a subscriber since the Series 1 was new. I ordered at 7:30am Pacific Tuesday and got the same email. I can honestly say I've never been upset or displeased with Tivo, but this does it. Call it bratty or spoiled, but when you spend your hard-earned money and pay full MSRP to buy directly from the manufacturer (their "VIP" site no less), you expect more. I can overlook the two-day shipping delay before they were supposed to ship today, but this is ridiculous.

    Seriously considering cancelling my order.
     
  20. bferrell

    bferrell Now in HD!

    127
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    Jun 22, 2005
    Cincinnati, OH
    Mine hasn't, and it makes me edgy too...

    Brett
     

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