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Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 14, 2006.
I just off the phone with Tivo. My box did not ship today. Now I'm really unhappy.
Did they say for sure it won't ship? Depending on where they ship from, there is still time. Its only 3 PM here on the west coast. Usually if they ship by 4 or 5, it will still be counted as "shipping today."
I just got off the phone with tivo and they said they shipped it overnight and didn't even ask for my order number. I asked for 2day but she said overnight without looking at my info.
that would be VERY cool. I'm too lazy to call to check on mine (9AM Tuesday order, 2 day)
They just changed their ordering system so they can't eaisly access orders places a few days ago. The rep had to put me on hold for about 10 minutes and had to search by credit card number. She finally came back and said that it still hasn't shipped. She didn't mention if they were still shipping out today. She said I should have it Monday.
When did you order?
I think they are being told to just tell everyone "ship on Thursdays" and some CSRs are actually looking up info.
When I called before, the guy asked "which product? was it the HD TiVo?" and just said "they are shipping on Thursday"
Tuesday night online
I ordered tuesday morning at around 9:10am central time
Did you get a tracking # yet? The helpful rep (I spoke to several before I got anywhere) said that if you don't have tracking number 49 hours after you placed your order, there is a problem
They said they don't have tracking numbers untill 48 hours after shipment.
What a horrible system
Yeah I know... IT SUCKS
That's wierd, my S2 I got a while back shipped one day, and the next morning I had the tracking number.
Maybe there using a different company that will ship the series 3 for them
Are we back in the early days of computers, and only do batch processing on everything?
What number is everyone calling to get their order status? And is it a 24-hour line?
I'm calling (800)292-9104.
It's the number on the order confirmation email.
I just called, since its been over 48 hours. She took my order #, gave me tracking info, and said
CSR: "yes...it was shipped out using 2 day delivery"
Me: "I paid for 1 day, and my email shows that"
CSR: "Oh, its probably just a bug in our system"
(meanwhile I track on FedEx.com - it was delivered...way back on Jan 20th!)
I mention this to her
CSR: "oh wait..what did you order?"
Me: "The Series 3 HD TiVo"
CSR: "oh..I need to check another database...we have a new one just for that"
(click, click, click)
CSR: "its all set to ship, but we won't get the tracking number until after its delivered probably"
Me: "so it was shipped out today?"
CSR: "Yes, it was"
Take that however you like! I'll keep my fingers crossed...my cable card install isn't until Tues, so I have time!
Just another way to get 877-BUY-TIVO.
I'm one of the unlucky ones - I paid for overnight shipping, but not only will my box not be shipped today, she couldn't confirm that it would go out tomorrow, but only "I should get the box "sometime next week", maybe Monday, but don't count on it.
I give the rep credit for actually checking the status of my order (it took her a few minutes), but she repeated what others have said - they weren't expecting anywhere near the number of orders they got.
She did say that the overnight shipping charges would be refunded (and supposedly did it while I was on the phone), but that's little consolation.
Really poor execution Tivo.
(And my order was in early Tuesday morning, MT)