If I had been able to get some of the current prices on the Pro, that I see a lot of talk about just recently, back when I bought my base-models, I'd have bought Pros (if I didn't require OTA as a fallback, should I be forced to cord-cut). I did get one bad base-model (out of three), which had bad soldering (or some other internal defect), causing random flakiness on the near 1GHz channels. Luckily, I caught that it was the TiVo (by loosening the coax-in nipple nut and wiggle testing). It was driving me mad. I caught it with just three days to get another one, transfer lifetime service (one time only limit), and return the defective one to retail. The rush was to get the new one in-place before the "satisfaction guarantee" ran out on the immediate lifetime service purchase. I couldn't afford to get the money credited, purchase a new plan, then wait for the credit to apply to the card (the alternate way of dealing with such an issue). I hear (have read on here) that TiVo works with people that buy direct with such issues (if they don't catch any tampering), but I much prefer swapping out at local stores, until TiVos make the list of non-returnable items (or more restricted) return policies... That's always possible as well.