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Hard Drive Upgrade Info

Discussion in 'TiVo Roamio DVRs' started by amseven11, Aug 20, 2013.

  1. Jan 4, 2014 #1581 of 3265
    DocNo

    DocNo Member

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    Oct 10, 2001
    Bristow, VA
    The ONLY time I have EVERY seen someone complained about Tivo refusing them service, the person involved was (by their own admission) acting as a jerk to Tivo support and tried to get support for their modified Tivo. Well duh!

    I've been a Tivo owner for over a decade and every Tivo I have owned was modified. On a number of occasions where I have had to get support as long as I returned the original drive to the Tivo before sending it in or getting detailed with tech support I **NEVER** have had them even bring it up, although they OBVIOUSLY can see that the Tivo's have been modified by the logs that get sent back to Tivo.

    Here's the deal - Tivo is at least smart enough to understand that their enthusiast community is small enough to not be worth hassling over drive upgrades, especially when this enthusiast community is probably the best unpaid advertising and support network they have! For them to quibble with someone over a drive upgrade that person has to be acting in a very stupid manner. Yup, there is no guarantee that they won't suddenly get stupid - but given their stance of being VERY hands off for over a decade, I'll take the risk. So far the only issues I have ever had with my Tivo's are with hard drives which are, especially now, ridiculously easy to swap. One of my parents modified Tivo's had a bad power supply, but I just slapped the original hard drive in it, shipped it back and Tivo replaced it and transferred their lifetime to the replacement with no questions asked.

    The biggest problem I see with getting support from modified Tivo's comes from a lack of common sense and decency on the part of those having problems in getting support :p
     
  2. Jan 4, 2014 #1582 of 3265
    DocNo

    DocNo Member

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    Oct 10, 2001
    Bristow, VA
    I was concerned about this as I moved around a bunch of season passes today, forgetting about the random order crap :p

    I was about to go in and reorder everything when I realized my Tivo now has four tuners. I browsed the to do list - not one conflict with over 70 season passes that got randomized - woot! I think reordering season passes is now a thing of the past for me (especially since I very, very rarely watch any network television).
     
  3. Jan 4, 2014 #1583 of 3265
    abeln2672

    abeln2672 Member

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    Nov 24, 2007
    Anyone seen this before?

    Popped a 2TB Seagate Barracuda (ST2000DM001) into my Roamio Basic. When I plugged everything in, all I got were alternating blinking lights on the front (green and amber together, then the red) -- no picture on the TV. Opened everything back up again and reseated the drive, thinking the SATA connection might've been loose. Plugged it back in and got exactly the same behavior. Proceeded to put the original drive back in, and all is well -- normal start and operation.

    Obviously a problem with the Seagate drive, correct? I know it's not "optimized" for a Tivo, but I got it super cheap and figured it'd be worth a shot. Assuming it's not DOA, I shouldn't have to do anything special with the drive before plugging it in, correct? It should just work?

    Normally I'd test the drive with a dock to my computer, but unfortunately we just moved and most of my stuff is in storage :( Anyone have ideas before I (sadly) RMA this baby? My Roamio is already 70% full, so I'm jonesing to get more storage!
     
  4. Jan 4, 2014 #1584 of 3265
    alyssa

    alyssa Active Member

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    Dec 7, 2003
    The...
  5. Jan 4, 2014 #1585 of 3265
    jmbach

    jmbach der Neuerer

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    Jan 1, 2009
    No you shouldn't but I ran across some of these cheap drives from a particular on line auction site. They were called new (and they were) but as I found out troubleshooting days later, they were made for a particular company with a slightly modified firmware that prevented it from working in the TiVo. This was verified by a long talk with Seagate. I bought a retail version of the drive and had no problems.
     
  6. Jan 4, 2014 #1586 of 3265
    DocNo

    DocNo Member

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    Oct 10, 2001
    Bristow, VA
    Other than jmbach's advice, the only thing I can recommend is putting the drive in your computer and trying to use the clean command from diskpart.exe (if you use windows). I detail how a few posts back from this one. Others also reference some other disk cleaning/zeroing utilities. Or if on a Mac/Linux you can use dd to fill the drive with zeros - letting it run for a few minutes to overwrite the beginning would probably be more than sufficient.
     
  7. Jan 4, 2014 #1587 of 3265
    DocNo

    DocNo Member

    624
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    Oct 10, 2001
    Bristow, VA
    And why I came back to this thread - no one has figured out how to expand to 4TB yet, eh? Oh well - I have some extra 3TB drives (or at least drives that can be freed from my NAS easily) and that's more than enough - it would be nice to start off with 4 without it costing a premium.
     
  8. Jan 4, 2014 #1588 of 3265
    aaronwt

    aaronwt UHD Addict

    19,190
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    Jan 31, 2002
    Northern...
    It happened to me back in 2007 when the TiVo HD launched.
    It was a brand new TiVoHD and I was not being a jerk. But they refused to go through any troubleshooting because they could see that the hard drive had been upgraded. So I put the original drive back in, and took it back to circuit city where I exchanged it. Then with the new TiVo they said they would trouble shoot the issue.

    Of course the issue had nothing to do with the hardware, it was a software issue so exchanging the box did not fix anything. The TiVo sent out mono audio from analog channels. The TiVo engineers thought it was fine since there was audio coming out of both channels. But it was actually the same info coming out of both speakers instead of different audio like it should be with a stereo signal. Anyway I got FiOS shortly after that which solved the problem since FiOS was all digital, unlike Comcast at the time. They did fix it at some point because when I signed up one of my TiVos to Comcast over a year later to get some channels that FiOS didn't have, the audio problem didn't exist any more.
     
  9. Jan 4, 2014 #1589 of 3265
    abeln2672

    abeln2672 Member

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    Nov 24, 2007
    I really appreciate the reply! I bought this from TD as a "bare" drive...no no retail box. The firmware and model numbers check out, but your theory is an interesting one, so I might investigate further. Thanks again!

    Thanks for your reply as well! I remembered that I had an old 1 TB external HDD laying around, so I opened the enclosure, took out the drive, and plugged in the new Seagate. Upon doing so, I downloaded the "SeaTools" suite to test it, and it did past the initial quick test (I also found out my laptop has a Seagate drive, which I did not know). After that short test, I completed the diskpart.exe procedure (thanks so much for your post above), but still no joy after plugging the drive back into the Tivo. I'm on a Windows laptop, so I'll probably Google some procedures for zeroing the drive. Seems like the drive is probably OK in that it's recognized by Windows, but for whatever reason it doesn't want to play nicely with the Tivo. If all else fails, I guess I'll buy a new enclosure, NTFS the drive, and have a very cheap 2 TB external. No biggie. Wasted Saturday, though! Thanks again!
     
  10. Jan 4, 2014 #1590 of 3265
    alyssa

    alyssa Active Member

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    Dec 7, 2003
    The...
    having done a bunch of upgrades, i've always liked having the original drive with my cable card pairing stored on my shelf.

    does a cable card pairing survive when i upgrade the hdd or will i need to repair it?
     
  11. Jan 4, 2014 #1591 of 3265
    jmbach

    jmbach der Neuerer

    1,557
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    Jan 1, 2009
    If you use the drive that currently is paired as a base for the expansion you will be okay.

    Sent from my SPH-L710 using Tapatalk
     
  12. Jan 4, 2014 #1592 of 3265
    nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    In my experience, having swapped in and out many drives (Stock 500GB->2TB->3TB->Stock 500GB->3TB) in three base ROAMIOS:

    NO, nothing survives a drive change in a ROAMIO (base model).

    This even includes the Season Passes and ToDo List, which could (sometimes) survive, along with cablecard pairing in PREMIERES.

    The only things you can be assured will be retained are:

    1. The most current software (stored in flash memory, not on the drive).

    2. Your lifetime, or monthly contract, service status.

    Everything else is YMMV (just because one person claims something was retained, does not mean all will have the same experience/results).

    The last thing anybody should expect to keep, for a ROAMIO, is the cablecard pairing data. If your MSO doesn't require actual pairing to a specific device, that's a whole different situation. Otherwise, even if things appear to have been retained, there is a good chance that the cablecard (and TA, if applicable) will not be in a fully-authorized state, resulting in varying degrees of channels not being available. The most noticeable ones would be premium, and/or channel pack, type channels.

    YMMV. One size does not always fit all.
     
  13. Jan 5, 2014 #1593 of 3265
    DocNo

    DocNo Member

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    Oct 10, 2001
    Bristow, VA
    Depends on how big of jerks your cable company are and if you have premium channels. Comcast with no premiums = phone tree hell to get the card re-paired. FIOS with no premiums - moved the cable card from my S3 to the Roamio and it worked with no need to call Verizon.

    Go figure...

    And for my season passes, I just transferred them on tivo.com to another Tivo temporarily - then back to my Roamio after I swapped in the 3TB drive (which worked flawlessly, BTW). And yes, the Tivo.com season pass manager scrambled their order - but with four tuners, thankfully conflicts are a thing of the past. Even if I dedicate one to the Tivo mini for live TV, I still have yet to have a situation where more than three tuners are recording with my current 70+ season passes - woot!
     
  14. Jan 5, 2014 #1594 of 3265
    lpwcomp

    lpwcomp Active Member

    8,081
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    May 6, 2002
    John's...
    That's currently not possible with a Roamio. At least not with any publicly available tools.
     
  15. Jan 5, 2014 #1595 of 3265
    alyssa

    alyssa Active Member

    1,638
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    Dec 7, 2003
    The...
    thanks guys-

    this is gonna make it a little more complicated.

    I think i should be able to call the cc center for TW for a repairing if i get the pairing done prior to the upgrade. Hopefully i won't have to call for a truck roll the first time.
     
  16. Jan 5, 2014 #1596 of 3265
    ggieseke

    ggieseke Active Member

    4,029
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    May 30, 2008
    FWIW, I tried a ST2000DM001 in my Roamio and it worked fine.

    Others have posted that they took a drive straight from their PC that was already formatted with NTFS and it worked. Same for drives from earlier model TiVos. I don't THINK that you need to zero it, but it can't hurt. The WD or Seagate diagnostics can both handle the job, and the free version of Active KillDisk is another alternative. In your case I'd probably use SeaTools so that if it errors out you can use the log to start the RMA process.
     
  17. Jan 5, 2014 #1597 of 3265
    abeln2672

    abeln2672 Member

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    Nov 24, 2007
    Thanks for the data point -- much appreciated! I'm currently 70% through zeroing the drive with KillDisk, so I'll be able to try again this afternoon. If that doesn't work, I'll format the drive with NTFS and try again. If that doesn't work...well, like I said above, I guess I'll have another 2 TB external HDD after I buy an enclosure.
     
  18. Jan 5, 2014 #1598 of 3265
    el aye

    el aye New Member

    4
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    Dec 30, 2013
    Please report back! I stress tested a ST2000DM001 (did we all get in on the $45 deal at TD?), deleted the partition and am currently getting the no picture/alternating flashing lights on the Roamio I put it in. If I stick my ear to the case, it almost sounds like you can hear the hard drive trying to initiate its spin, but the roamio isn't providing enough power. I know these are 7200rpm drives, but I wouldn't have expected the power difference to be a cause for a problem.

    (light flashing pattern is: blue+red on right, then green on left)

    edit: it worries me that the base roamio drive requires +5v 0.316 A and +12v 0.155 A whilst the ST2000DM001 requires 0.75 A... I'm thinking the base roamio power supply is skimpy.

    I've tried:
    1) Formatting drive as NTFS
    2) Cleaning drive with diskpart.exe (outlined in this post)

    I'm at this point believing something is going wrong with the drive not getting enough power to spin up.
     
  19. Jan 6, 2014 #1599 of 3265
    spaldingclan

    spaldingclan Member

    388
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    Aug 22, 2012
  20. Jan 6, 2014 #1600 of 3265
    unitron

    unitron Active Member

    16,389
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    Apr 28, 2006
    semi-coastal NC
    I'm guessing TigerDirect, but even though they send me emails all the time, I don't remember seeing a 2TB for that price, even if it involved a rebate, advertised anytime recently.
     

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