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Hard Drive Upgrade Info

Discussion in 'TiVo Roamio DVRs' started by amseven11, Aug 20, 2013.

  1. Sep 2, 2013 #881 of 3265
    HerronScott

    HerronScott Well-Known Member

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    While not exactly the same as warranty refusal on a modified TiVo, there was at least one report of an out-of-warranty repair being refused due to the TiVo being modified.

    http://www.tivocommunity.com/tivo-vb/showthread.php?p=6949231#post6949231

    Scott
     
  2. Sep 2, 2013 #882 of 3265
    mdscott

    mdscott Active Member

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    Hermosa...
    Not sure whether to say "Touché" or "That is the exception which proves the rule." :)

    I would agree with Tivoupgrade that there are a number of alternatives to out of warranty repair -- though they do not have the option of assisting with transfer of PLS in the event of catastrophe or as part of an upgrade incentive.

    Me, I like opening boxes. But then I killed WiFi on my MacPro installing a SSD.

    michael

    ps: good find
     
  3. Sep 2, 2013 #883 of 3265
    HerronScott

    HerronScott Well-Known Member

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    I remembered when that one was posted but the hard part was finding it again. :)

    I can't say that I've seen another post though before that or since then.

    Scott
     
  4. Sep 2, 2013 #884 of 3265
    vurbano

    vurbano New Member

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    Sorry but I haven't notice that.
     
  5. Sep 2, 2013 #885 of 3265
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    That might be true with car warranties, but I don't think it applies to electronics. With electronics a simple static shock to any component in the case could cause failure of the whole system so I think simply proving you opened the case would be enough to deny a warranty repair.

    Also just because they have never really cared about upgrades in the past doesn't mean that policy wont change in the future. We're talking about an extended warranty that covers the next 2-3 years. Their policy could easily change in that time. I'm not saying it will, but you're taking a risk if you open the case and expect an extended warranty to be honored.
     
  6. Sep 2, 2013 #886 of 3265
    jmpage2

    jmpage2 New Member

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    Dan, what you aren't taking into account is TiVo's history of being flexible and encouraging tinkering (or more recently turning a blind eye). They have had options to shutdown operations like Weaknees with drive encryption schemes but have never done so. There is some risk of upgrading your drive but myself and most others would say that risk is probably very low.

    Obviously for some that very small risk is still too much compared to any monetary savings. Personally I like to tinker and appreciate saving a few bucks.
     
  7. Sep 2, 2013 #887 of 3265
    ncbill

    ncbill Member

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    Given Tivo's short (90 day) full-replacement warranty as I've said before I think there's no point in arguing with a CSR when you can instead just buy an extended warranty and wait until day 91 to upgrade the drive.

    All the extended warranties (even the one sold by Tivo) are serviced by 3rd parties who would have no idea you swapped drives, as long as you didn't obviously break anything, put the original drive back, & are not foolish enough to admit you DIY upgraded when arranging for service (the linked poster admitted to the CSR they had previously upgraded the drive in their Tivo HD)

     
  8. Sep 2, 2013 #888 of 3265
    Series3Sub

    Series3Sub Active Member

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    And it's not like you can't get Torx screw easily and cheaply.
     
  9. Sep 2, 2013 #889 of 3265
    jmpage2

    jmpage2 New Member

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    With the advent of the Internet getting torx screws and tools is cheap & easy.
     
  10. Sep 2, 2013 #890 of 3265
    jodell

    jodell TiVo geek

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    The 2 TB drive full backup was uploaded for your review.

    Jeff
     
  11. Sep 3, 2013 #891 of 3265
    bkrodgers

    bkrodgers New Member

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    Everyone keeps saying Tivo doesn't care. But when a friend's Tivo HD (which I had upgraded for her) went totally dead a year or so ago and swapping drives didn't fix it, I called and asked if we had any options to pay for a repair (it was well out of warranty). They immediately told me they could see that the drive had been replaced and that I had no options -- I couldn't pay them to fix it specifically because of the drive.

    I didn't argue it too much, because it had died during a storm and nearby lightening strike, and she could lump it onto the insurance claim for other issues. But they definitely knew right away that it had been upgraded, and flat out said that putting the old drive in didn't matter, I'd voided all support options, paid or otherwise.
     
  12. Sep 3, 2013 #892 of 3265
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    I'm not sure that's the case. Wile the insurance portion of the warranty sold by TiVo may be backed by a 3rd party TiVo still handles the support. And as bkrodgers, and others, can attest they know immediately that you've upgraded the drive.

    That being said... Knowing and caring are two different things. In the past they have pretty much ignored self upgrades and lots of people have gotten away with doing exactly what you suggest. However that does not mean their policy wont change. Just to be clear I'm not saying it will change, I'm just saying it could. I don't want anyone coming in here thinking that doing a self upgrade is 100% safe and TiVo will never know, because they absolutely will know immediately.

    This is especially true for all you guys that are putting in the new drive before you even turn the thing on. I personally would recommend booting it up with the original drive, running through setup, making sure all the tuners work, the video outputs, the Ethernet port, etc... and maybe even using it for a few days to make sure it's not going to fail before cracking the case and putting in a new drive. Because if you discover something is wrong after you've put in that new drive there is no guarantee TiVo wont tell you tough luck.
     
  13. Sep 3, 2013 #893 of 3265
    jmpage2

    jmpage2 New Member

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    If purchased from Amazon or BB and you make that discovery they will happily replace it as part of their normal return policy. I replaced my Plus drive with a 2TB drive before i ever powered it up. If it had been a lemon putting the original drive back in and returning it would not have been a problem.

    As to TiVo, yes, they are in a position to be more sticklers about this and maybe they will be soon. We don't know if the ease of upgradeability was a design choice or oversight on their part but i suspect the former in this case.

    Honestly i dont know why TiVo should even care. People replace HDs on their computers all the time. On a 1-5 difficulty scale it rates a 1 and most consumers can co it without causing a problem.
     
  14. Sep 3, 2013 #894 of 3265
    aaronwt

    aaronwt UHD Addict

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    Northern...
    Most people cannot replace the hard Drive in their pc. They have no clue what to do.

    Now people on this forum are not average but I can't even count the number of people who can't even defrag a hard drive. They have no idea how to replace a hard drive. And if they tried they would almost certainly screw something up.

    Even some people I've worked with who are suppose to know it as part of their job description could not replace the hard drive.
     
  15. Sep 3, 2013 #895 of 3265
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    I suspect the easy upgrade was added for their MSO partners and maybe to reduce manufacturing costs. I don't think retail customers being able to upgrade easily was given much weight one way or the other.

    As for why they would care.... The Plus/Pro units have unshielded power supplies which can seriously hurt you if you touch them, so for liability reasons alone it's in their best interest to discourage self upgrades. Plus there is the monetary interest. They charge $200 extra for a Pro vs a Plus with the only difference being the HDD size.

    Again I'm not saying they will do this, I'm saying they could and people should take that into consideration when doing a self upgrade.
     
  16. Sep 3, 2013 #896 of 3265
    jmpage2

    jmpage2 New Member

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    I think in addition to selling boxes to MSO sans drives, they are trying to make the units easier to repair in the field and reduce warranty costs. Unless Margaret is feeling generous we will likely never know.
     
  17. Sep 3, 2013 #897 of 3265
    CoxInPHX

    CoxInPHX COX Communications

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    I don't see the MSO partners using the Base Roamio at all. Due to no built-in MoCA support, and the fact it is so cheaply made, I don't see it having any real longevity in a market where higher turnover is expected.

    RCN stated that their Roamio (or Pace) was going to be dubbed the "T6" so probably the Plus or Pro if a Roamio.
    http://www.dslreports.com/forum/r28576994-
     
  18. Sep 3, 2013 #898 of 3265
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    It doesn't need MoCa if it's marketed as a standalone DVR with no multi-room expansion. (i.e. the low end option) And it's no more cheaply made then the cable modem I rented from my cable company for many years. In fact by making the hard drive easy to replace and the power supply external it's probably very easy to maintain in a high turnover market and cheap enough to replace if the customer never returns it. If they're $199 retail they're probably 1/2 that, or less, wholesale without a drive. For something that rents at $20/mo it wouldn't take long to become completely replaceable.
     
  19. Sep 3, 2013 #899 of 3265
    Devx

    Devx New Member

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    That's also why those considering or purchasing warranties direct from Tivo should probably look elsewhere if they plan or even think they may do a self upgrade in the future. For those DIY'ers that want a warranty, an extended warranty from a third party would be preferable. It's possible the CSR that handles the support case won't check the logs for an upgrade but it's definitely a gamble.
     
  20. Sep 3, 2013 #900 of 3265
    elwaylite

    elwaylite Member

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    Theodore, Al.
    Here is my thing. If they can see that it was added and when, and there is a HDD failure, sure refuse to warranty that. If you add the HDD and the Tivo quits working near that point, sure dont warranty (you damaged something installing the drive, maybe). If I install a new drive, and it runs for 9 months before somethign inside gives out, gimme a break. Id never expect em to warranty the drive of course.
     

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