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Discussion in 'TiVo Roamio DVRs' started by amseven11, Aug 20, 2013.
Already answered this same questuion, several posts back.
True. Also, every time you connect to the TiVo service, your TiVo logs are uploaded. If you call in asking for tech support, they can see the model number of the drive (and possibly the serial number), if they look at the logs and look for that data, or stumble upon it, then may deny even providing you any tech support. It has happened, and been reported around here.
I have no idea how long you'd have to put the original drive back in before flushing out the length of time they hold onto the logs.
Once I learned how to get into the logs, it took me less than 30 seconds to spot my upgraded drive's model number. I didn't see the S/N, but there's a LOT of info in there, and if you try to take it all in, your eyes will glaze over eventually.
I've seen computers with chassis intrusion detection, and it didn't even require a switch to be against the case cover. It was an onboard sensor (very unusual looking, and stood out right away as unusual) that somehow could detect if the lid was removed, perhaps magnetically...
I doubt TiVo would use such either (or any) method, since It would add to the cost of building them. I think they also know that even "tamper proof" stickers can easily be defeated with the right tools and patience. But, stickers are cheap, and an effective deterrent for the general population. So, I'm surprised they didn't keep using them...
Even if that worked if you're savvy enough to fix the drive then you're likely to only ever use the warranty for something much more major like a dead power supply or mobo. And if that's the case the TiVo likely wont even boot the old drive to reset the logs. Kind of a catch 22.
Thanks for telling me everything I already knew. Do you feel better?
As stated in my prior post, if you call for SUPPORT, and their system still has entries for an upgrade drive, the can refuse TECHNICAL SUPPORT. They could even choose to not log in a bug report. Sometimes it happens, sometimes they overlook it.
I hadn't even brought up anything WARRANTY related.
I was simply responding to your idea that you might be able to install the old drive, run it for a while to purge the logs, and then call for support. I was saying that if you needed support it would be likely after a major hardware failure and that plan wouldn't work because you'd never be able to boot the old drive. That's the catch 22 I was referring to.
Basically I would say that if you're upgrading the drive don't expect any warranty. And if you are going to try and game the system you should buy your extended warranty from a 3rd party, like BestBuy or Square, and not TiVo since they wouldn't know you'd opened the box. Although in that case TiVo could still refuse the service transfer, even if the box was replaced by a 3rd party warranty, because they'd still know you'd opened the case.
I got my second Roamio and drive today, if you guys want I can boot the tivo with the stock drive before swapping it out if that helps answer anyone's questions.
You should boot the stock drive, go through the setup and any upgrades, then remove it, insert the new drive and see what it does. It'll likely act as if it was being booted for the first time with the new drive, but that will confirm that you can upgrade later after you've been using the TiVo for a while.
That is the burning question everyone seems to have.
Will do that right now, stand by.
How about now?
Thanks for doing all this - you're doing great work.
It's going to take around 20-30 mins my guess for the factory one to go through the setup and reboots etc. Then I will power down swap drives and report back. It should be noted unlike booting with the 2 TB drive the factory one does not say "Update almost finished" on first boot.
nevermind it now says "Preparing the update... this may take up to an hour, possibly longer" which is the exact same as booting with the 2 TB drive.
Lucky Lucky for gettin 2 of them!
OK, that makes it clear now. I thought you misunderstood what I was saying.
The DVRBARS author is looking for a before and after image of the stock drive. It might be blank, it might not be. It might get changed in interesting ways, that may help development of a 4TB DIY upgrade, it may not.
There's only one way to know. That's to see if that drive is blank, or has something on it, and analyze before & after changes.
Contact ggieseke if you'd like to do that. I don't think we can learn much by just having you pop the stock drive in. Only if it will allow it, and that's about all. Then, you can't do a before & after comparison.
EDIT: NEVER MIND, TOO LATE. The masses have voted for getting our answers one at a time I guess.
Too late now, but it would have been interesting to know if the drive had anything on it prior to the initial power up.
If you're up for it, (these are easy) would you mind also creating at least one season pass, add or remove at least one channel, toggle suggestions to the opposite of default, maybe hide one of the video sources, and mess with with just about any setting you have the patience for, to see which, if any are retained?
Almost done setting up stock roamio, its installing the software update then I should be good to go with the drive swap.