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Good Bye TiVo

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Joey Bagadonuts, May 25, 2013.

  1. May 30, 2013 #81 of 189
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    There is a lot of assumption there. There are two other reasons TiVo is losing subscribers...

    1) A LOT of those subscribers are DirecTV users. TiVo never disclosed specifics but based on their financials people were able to calculate that at one point something like 2/3 of their reported subscribers were DirecTV users. Those people have been jumping ship in droves since the DirecTiVo was discontinued and DirecTV started moving all their channels to MPEG-4 encoding. There is a new DirecTiVo out now, but it's still hard to get and provides no real benefit over DirecTVs own option.

    2) Consolidation. With the release of the 4 tuner unit, multi-room streaming and the Mini, TiVo users don't need as many boxes as they once did. So a lot of TiVo users who use to have 3-4 units now only have 1-2. That's reflected in those numbers as well.

    As for your comment about thousands of complaints on these forums... You have to remember that most people seek out forums for help or to complain about an issue. Very few seek out a forum to praise a product and say "everything is working great". So negative comments always outweigh positive on forums like this.
     
  2. May 30, 2013 #82 of 189
    Richard Cranium

    Richard Cranium New Member

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    I didn't have a TA with Cablevision, FIOS and still had lookups, reboots, sluggishness, audio drop outs, missing channels, missed recordings etc.

    I give you the fact that TA seem to add to the problems but I don't see it as the common denominator.

    Besides, TiVo should be able to tweak their software to accomodate TA's if thats the problem. They've had 5 years to fix it. IMO like another poster mentioned, neither TiVo nor the MSO's care about the stand alone subs any more. They'll just keep pointing fingers at each other until the last of the die hards and geeks throw in the white towel with the other 72,000 subs that walked away this year.

    As far as "falling in love with my ****ty DVR" all I'll say is I got 2 Genies that haven't had ONE hiccup, are lightning fast, cost me NOTHING but a promise to stay with DTV'S for another 2 years and oh yea, cost me $12 a month ($6 each).

    Oh, and did I mention they were delivered and installed for free with a simple phone call? How about the fact that if one of them breaks or becomes obsolete in two years I get to hand them back with nothing but by monthly service fee lost?

    Just curious, how much would TiVos 10 tuner' 4 TB, whole home setup run me after 2 years?
     
  3. May 30, 2013 #83 of 189
    Richard Cranium

    Richard Cranium New Member

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    I really don't want to get into a peeing match with you. I agree with you 1000% that most people won't go out of their way to praise a product as fast as they'll go to trash it, but as far as the Premeire goes I personally know 4 people I recommended it to that never complained here, only to ME!

    I understand you guys love your TiVos, but I just don't understand the bunker "us against them" mentality.

    You guys are loyal to a fault! :D

    As far as subs go, -72,000 a year is -72,000 a year. Bottom line is their are less standalone subs than last year and I don't see that trend reversing.

    Not with the products they have now and not when 90% of the people that DVRs only want a glorified VCR they can get delivered and installed for free with a simple phone call.

    And that in a nutshell is why TiVos business plan will never work.
     
  4. May 30, 2013 #84 of 189
    dianebrat

    dianebrat I refuse to accept your reality TCF Club

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    boston'ish
    yeah, but you're not bitter at all..nor do you come biased. :rolleyes:

    You've been called out on this in other threads, I see nothing different here, you vote for failure and are more than happy to jump on the bandwagon when someone else shares your opinion.
     
  5. May 30, 2013 #85 of 189
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    And I've never really had any of those problems other then the slugishness, which I'll give you is because the Premiere hardware is just too damn slow. The only time I ever missed recordings or had audio dropouts is because the stupid TA locked up or because the cable signal dropped out.

    While they were in the process of suing Dish TiVo did basically nothing. So for 3 years we saw almost no progress made on the Premiere. Even I was thinking about jumping ship at that point. But in the last year and a half they have really started to innovating again and I'm hopeful about their future offerings.

    TiVo will be releasing a 6 tuner unit this fall. We'll have to see what it costs, but I doubt that you'd be able to get two for a net of $12/mo. DirecTV seems to be giving you a hell of a deal there. But most cable companies charge $15-$20/mo for a 2 tuner DVR, so TiVo's cost is easier to swallow when compared to that.
     
  6. May 30, 2013 #86 of 189
    Richard Cranium

    Richard Cranium New Member

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    If you'd like to argue/discuss the points I bring here about TiVo, with ON-topic posts, I'm more than happy to oblige.

    If you want to attack me personally because you don't like what I have to say, you can do us both a favor and put me on ignore.

    Your choice.... ;)
     
  7. May 30, 2013 #87 of 189
    lessd

    lessd Active Member

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    The "free support" to friends is a problem so I don't recommend TiVo anymore, Nobody I know (with TiVos) even knows this forum exists, and you have a good point about the MSO supplied TiVo not being a problem, at least to the users.
    Comcast has made cable card activation very easy for 90% of instillations with their special cable card phone number, but about 10% require a service call, as the tech can call another Comcast person that can clear your cable card so that the TiVo itself thinks you have removed the card from your TiVo, then re-program the card and all works.
     
  8. May 30, 2013 #88 of 189
    Richard Cranium

    Richard Cranium New Member

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    I was tempted to bring up the fact that TiVo seems to spend more money on lawsuits than improving their products, but that subject is better suited to a financial site although Id like your opinion....

    If Dish, Verizon, AT&T and everyone else TiVo has successfully sued pay TiVo for their "technology"' why would they sabotage you?

    As far as my deal with DTV, yes, I got a sweet deal. I admit that not everyone will get that deal, but my point is you can call and TRY! They have other revenue streams to draw from, they don't need rely on their DVR fee and have plenty of wiggle room.

    TiVo? Not so much.

    Bottom line is MSO's are going all out for subs and if you don't ask you won't get. They can see the writing on the wall. Eventually the DVR will go the way of the VCR with cloud based recording, video on demand, streaming, Hulu, Roku, Netflix, etc....

    So, if Nothing ventured, nothing gained...
     
  9. May 30, 2013 #89 of 189
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    There are other things to consider here as well... The money is relatively insignificant to me. $12/mo vs $50/mo, wont make a dent in my finances one way or the other. I spend more then that on a trip to the movies, and I do that 3-5 times a month.

    I like TiVo! I'm familiar with it, I like the extra features it offers, and I have very few issues with it. To me that's worth paying for. If I was financially strapped or had consistent problems with it then I might consider changing. But as it is now I enjoy being a TiVo customer and I'm willing to pay for it.
     
  10. May 30, 2013 #90 of 189
    Richard Cranium

    Richard Cranium New Member

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    Rock on Bro! Ive got no right to tell you how to spend your money.

    My wife complains that I spend too much money on golf equipment. To each his own, right! Whatever makes you happy. :D
     
  11. May 30, 2013 #91 of 189
    nooneuknow

    nooneuknow TiVo User Since 2007

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    Cox Cable...
    Cox is now claiming that the ruling ONLY applies to equipment manufactured after the ruling.

    So, guess what they're doing in my area: They're taking their old boxes, "refurbishing" them, and using those instead. If you have a box with a cablecard in it, and they come out on a service call, they take it back, and give you one with the old integrated way of doing things.

    They then "refurbish" the cablecards that were in their cablecarded boxes, and give those cards to customers that don't use their equipment.

    If it your TiVo doesn't work with the cablecard provided, they blame anything BUT the cablecard, and say "We don't support TiVo or other 3rd party equipment".

    They used to give Cisco/SA PKM800 cards ONLY to their TiVo & 3rd-party cablecard customers. The only place you'd EVER see a PKM802 cablecard was if you peeked inside their own equipment.

    Now, if you request six cablecards, you'll get handed a mix of both PKM800 and PKM802 cards.

    If you specifically ask for a cablecarded box that is one of theirs, they'll say "those are very hard to come by, sorry".
     
  12. May 30, 2013 #92 of 189
    dianebrat

    dianebrat I refuse to accept your reality TCF Club

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    best thing I've seen you post in a while, thanks
     
  13. May 30, 2013 #93 of 189
    jcondon

    jcondon Well-Known Member

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    I had a lot of the same issues with Cablevision and their cable cards and TA. The TA would reboot or go offline several times a week. I tried to self install it failed. As did the next tech. It took at least one more visit and ANOTHER tech with a clue and 30 mins or so of hold time.

    The cable companies have a inferior system and don't want to support Tivo, CC or TA. They don't remotely care.

    I figured out what channels I would lose (at the time). It was premium movie channels and some foreign lang stuff. So I disconnected the TA. Canceled my movie package (saving myself some money) and returned the TA to their local office. 10 months later FIOS lit up my apartment complex. I switched ASAP and canceled my Cablevision account. I dumped all their stuff off at their local office the same day I got FIOS installed.

    Later I decided to reactivate my Tivo. Went to the local FIOS store got a CC. Looked new instead of the beatup crap Cablevision was using. Installed it and call a toll free number to activate. Only issue I had was HBO didn't work (and I think Showtime). I had to call in and have them pair the CC to the Tivo. I wish they would have told me that or put that down on the paper I got with the CC.

    But the whole process was maybe 1.5 hours including drive time to and from the store vs dozens of hours wasted with Cablevision.

    I am probably moving soon (or may stay one more year). I hope my next place can get FIOS.
     
  14. May 30, 2013 #94 of 189
    jcondon

    jcondon Well-Known Member

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    I have had 2 or 3 truck rolls with Cablevision for a self install CC.

    I have had 0 truck rolls with Fios for a self install CC.

    There really should be no reason for a truck roll if the system works properly. Big IF with some of the cable companies.
     
  15. May 30, 2013 #95 of 189
    jcondon

    jcondon Well-Known Member

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    The crappy TA that Cablevision provides isn't my equipment. This is the POS that reboots. Why didn't myself install work? Why couldn't the clueless Cablevision tech get the card I picked up or the one he brought to work? Were the cards bad? Maybe they were beatup used POS.

    Why did the CC I picked up at the Verizon FIOS store just work (save for HBO which I had to call in and have them pair my Tivo to the card)?

    Cablevision has finally upgraded to digital and I don't think needs SDV anymore or will be switch off it finally. With Fios you never had to deal with a TA. Even before that I had issues with SDV. More then a few times with the wonderful SA8300HD I would put on a SDV channel only to be told a channel I pay for is not available at this time.
     
  16. May 30, 2013 #96 of 189
    jcondon

    jcondon Well-Known Member

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    I went through 4 or 5 SA8300HD cableboxes in 4 years. They don't really seem to do a good job at refurbishing or testing these things.
     
  17. May 30, 2013 #97 of 189
    Bigg

    Bigg Active Member

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    The Premiere has a LOT of work that needs to be done on it's software, however, it's the best thing out there right now. I've heard good things about the Genie, but I have no interest in paying another $30-$40/mo or more when you include the additional cost of DirecTV, and the unbundling fee Comcast charges on the cable internet, plus the loss of bundle discount on double play.
     
  18. May 30, 2013 #98 of 189
    Langree

    Langree The Gimp

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    Freezinmyass...
    I see someone left the toolbox open again.

    Has a class action lawsuit been suggested yet?

    Any time I've had missed recordings it's never been Tivo's "fault", last minute scheduling changes. Once Comcrap (previously TWC in Houston) toasted my entire line-up for over a week because they jumped the gun on a line-up change, by the time the corrected it, it was time for the change to kick in.

    It took me no less then 5 appointments from techs to get a cable card working. I heard every lie from "I wasn't told to bring a card" to "I came by and no body was home" (good trick for pretty much housebound me.)

    I finally got a manager who really wanted it to work. He stayed there for 2.5 hours until we were sure all the channels and permissions were correct.

    EVERY time I've gotten the unauthorized channel screen. CC/Comcast issue, not Tivo.

    I honestly thinkthat often times, average users blame Tivo because they don't know better.

    I also know that just like there are "thousands" of complaints here on a Tivo forum, there are complaints on the provider's forums about their products too.
     
  19. May 30, 2013 #99 of 189
    jcondon

    jcondon Well-Known Member

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    I also agree with this. There are some issues with the Premiere for sure. Some of which should have been fixed years ago.

    I like it better then the SA8300HD Cablevision uses (they now have a Samsung box I have not used I think).

    I do like the Verizon MDVR enough though were if it weren't for the fees I could live with that box if my Tivo were to die. But the Tivo I think is better overall.
     
  20. Bigg

    Bigg Active Member

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    Except that they are doing deals with a lot of small cable operators. That's where they are getting a lot of subs from now.

    There's no deal on DirecTV. They charge monthly fees up the wazoo, have long contracts where cable doesn't, and their service is just more expensive in the first place. They offer a premium service compared to cable, and they charge accordingly.

    Comcast seems to support CC very well.

    The problem I have is that it's like a half-finished product. There's slow menus, SD menus all over the place, it hasn't kept pace with handling duplicate SD/HD channels, and the list goes on. They have the best product out there, but it still seems like a beta, after what 14 years?

    TiVo has kept cable palatable for me, and saved me a lot of money in the process. DirecTV is big bucks compared to Comcast, so even with some money sunk into the TiVo hardware, I'm saving a lot.
     

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