There is a lot of assumption there. There are two other reasons TiVo is losing subscribers... 1) A LOT of those subscribers are DirecTV users. TiVo never disclosed specifics but based on their financials people were able to calculate that at one point something like 2/3 of their reported subscribers were DirecTV users. Those people have been jumping ship in droves since the DirecTiVo was discontinued and DirecTV started moving all their channels to MPEG-4 encoding. There is a new DirecTiVo out now, but it's still hard to get and provides no real benefit over DirecTVs own option. 2) Consolidation. With the release of the 4 tuner unit, multi-room streaming and the Mini, TiVo users don't need as many boxes as they once did. So a lot of TiVo users who use to have 3-4 units now only have 1-2. That's reflected in those numbers as well. As for your comment about thousands of complaints on these forums... You have to remember that most people seek out forums for help or to complain about an issue. Very few seek out a forum to praise a product and say "everything is working great". So negative comments always outweigh positive on forums like this.