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Glitching from TiVo Slide Remote

28K views 171 replies 50 participants last post by  crxssi 
#1 ·
Wondering if my remote or something thats usual for a remote over "bluetooth".


when watching a show i kick FFW, and then see the show and 80% of the time i click play to resume the show and it does not respond, after a few seconds and a couple hundred clicks it finally starts to play..

i re sync'ed it with the dongle, i have the dongle out in the open and easy to read...

i do the same thing with iPad and doesn't ever studder, the same with standard remote and doesn't studder...

is my slide remote messed up, or is their something else going on (does having bluetooth dongle close to wifi router/other electronics mess up the signal reception at all?

i tried the "tivo+thumbs down" to turn off the backlight as some said it has odd effects but the damn remote still lights up when i click buttons (and yes i got the triple blue light to say the backlight has turned off)

not sure whats what, sick of waiting on hold with TiVo.
 
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#127 ·
I called Tivo and they were quick to recommend replacing the remote -- not even a hint of trouble-shooting. Bought mine from Amazon and am about to try the replacement.
The Slide remotes are just defective sometimes. "Slide remote: many keyboard keys are dead" describes my (brief) experience with a Slide remote purchased from Amazon. Before I returned it, I believe several more keyboard keys and even some topside buttons stopped working.
 
#128 ·
More than 3 days of using my friend's Slide remote, and it is still working PERFECTLY! Not a single lost command. It is just so nice to have a remote that works again. Still, I am anxious to swap back to my old Slide remote, just to see if it starts malfunctioning again.
And there we have it.

I used that other Slide remote for *10 DAYS*. Not a SINGLE lost keypress or delay or glitch. My friend brings me back my remote, saying he had no problem with it, so I swap mine back in place and within minutes I am having the glitches again.

So I unplug the bluetooth dongle and use it with IR for a day- not a single glitch. So in my particular case:

* I have proved it is not primarily caused by the Premiere
* I have proved it is not interference
* I have proved it is not range
* I have proved it has nothing to do with batteries
* I have proved it is not defective key switches on the remote
* I have proved it is isolated to my particular Slide remote

I guess I really do have a bad Slide Remote- one that worked perfectly for a year and then just went strange. It is just hard to believe because the symptoms just make no sense for any type of failure on this type of device. I also can't explain why my friend did not have the problems when using my remote on HIS Premiere.

So I go to Amazon to see what a new one will cost and read the reviews. DOZENS of people reporting almost the same thing. I guess I just have to decide if I want to take another chance and replace it.
 
#130 ·
After removing the BT dongle, my bad slide remote is working like a regular remote without the keyboard. It isn't glitchy like before though.
Without the keyboard AND with being chained to line-of-sight pointing of the remote. Blech.

I regret being an early adopter on this one.
? In this case, that is not applicable. I have one of the first Slides and it worked fine for a year and the went strange. Others bought it much later but have reported it only working a few months and going strange. I don't think there has been any revision in the design.
 
#131 ·
crxssi said:
Without the keyboard AND with being chained to line-of-sight pointing of the remote. Blech.
True but the IR on this thing is STRONG. Unlike the original TiVo remote, it doesn't require direct line-of-sight. The only way it didn't work (in the same room) was when I completely blocked the sensor with my hand. It works no matter where it is pointed. It may be bouncing off the walls though -- the room is relatively small.

I think I'll call TiVo and see if they'll do a low-cost out-of-warranty exchange. I paid full price for this thing.
 
#132 ·
True but the IR on this thing is STRONG. Unlike the original TiVo remote, it doesn't require direct line-of-sight. The only way it didn't work (in the same room) was when I completely blocked the sensor with my hand. It works no matter where it is pointed.
Not mine!!!! In IR mode, I have to practically POINT the Slide remote directly at the TiVo. Never had to do that with any of my old IR remotes! So I just can't win.

I think I'll call TiVo and see if they'll do a low-cost out-of-warranty exchange. I paid full price for this thing.
Let us know how that goes...
 
#134 ·
Not sure if this was posted elsewhere, but this was posted on Amazon and it resolved my issue.

http://www.amazon.com/review/RFEKSX...e=UTF8&ASIN=B003YKFKR6&linkCode=&nodeID=&tag=

The daughter board was not loose on my remote, however, removing and reseating both the daughter board and flexible cable resolved the issue. Perhaps the removal resets the board.

Also, several of the slide magnets were stuck under the main board after dissasembly. TiVo didn't do a very good job of securing them. A bit of thin double sided tape keeps them seated while reassembling.

Total time to fix was like 5-10 mins.

Of course, all of this voids your warranty on the remote. Proceed with caution and at your own risk if your not familiar with this stuff. Enjoy!
 
#135 ·
Not sure if this was posted elsewhere, but this was posted on Amazon and it resolved my issue.

http://www.amazon.com/review/RFEKSX...e=UTF8&ASIN=B003YKFKR6&linkCode=&nodeID=&tag=

The daughter board was not loose on my remote, however, removing and reseating both the daughter board and flexible cable resolved the issue. Perhaps the removal resets the board.
Yep, I saw that info too. But I dismissed it since I am not having a remote failure (keys not working on top and/or bottom). Plus I proved that it can't be the keys, because it works fine in IR mode.

Of course, all of this voids your warranty on the remote.
You mean that whopping 90 day thing?
 
#136 ·
Two years, if you got the extended warranty from BestBuy like I did with my first Slide remote. Although I got my second one from Amazon without an extended warranty.

of course if I ever have an issue it will probably be with the Amazon remote while the BestBUy one will last for years.:D
 
#138 ·
No help at all.
Well, I don't think any of us expected any different. It is out of warranty

I'm glad the TiVo apps work fairly well. The keyboard was the main reason I used the flakey remote.
Are you kidding? The new Android tablet app is so slow I find it unusable. At least the Android phone app isn't too bad.
 
#141 ·
So I have 2 slides purchased early in their product cycle about 6 months apart.
The both started glitching at the exact same time around when the premier did software updates around 6 months ago. Nothing wireless or blue toothy changed in my house during that period.

I am having standard glitching, missed keystrokes, having to hit play 5 times during FF or RW to get the tivo to stop. I have rebooted the tivos changed batteries, used the usb extension, disconnected the dongle etc etc.

Just for giggles I tried the thing outlined in the Amazon link quoted below. When i opened the slide, the daughter card spoken about was still seated well and it appeared to be securely fastened by adhesive to the main board so I do not know what that guy was talking about. I pushed on the daughter card to make sure it had a good connection and just pushed the main board down as well just for good measure.
Re-assembled, reinserted the batteries and the glitching is gone!!
We'll see for how long, but I am hopeful!!

Not sure if this was posted elsewhere, but this was posted on Amazon and it resolved my issue.

http://www.amazon.com/review/RFEKSX...e=UTF8&ASIN=B003YKFKR6&linkCode=&nodeID=&tag=

The daughter board was not loose on my remote, however, removing and reseating both the daughter board and flexible cable resolved the issue. Perhaps the removal resets the board.

Also, several of the slide magnets were stuck under the main board after dissasembly. TiVo didn't do a very good job of securing them. A bit of thin double sided tape keeps them seated while reassembling.

Total time to fix was like 5-10 mins.

Of course, all of this voids your warranty on the remote. Proceed with caution and at your own risk if your not familiar with this stuff. Enjoy!
 
#142 ·
So I have 2 slides purchased early in their product cycle about 6 months apart. The both started glitching at the exact same time around when the premier did software updates around 6 months ago. Nothing wireless or blue toothy changed in my house during that period.
Me too

I am having standard glitching, missed keystrokes, having to hit play 5 times during FF or RW to get the tivo to stop. I have rebooted the tivos changed batteries, used the usb extension, disconnected the dongle etc etc.
Yep, exactly like me

Just for giggles I tried the thing outlined in the Amazon link quoted below. When i opened the slide, the daughter card spoken about was still seated well and it appeared to be securely fastened by adhesive to the main board so I do not know what that guy was talking about. I pushed on the daughter card to make sure it had a good connection and just pushed the main board down as well just for good measure.
Re-assembled, reinserted the batteries and the glitching is gone!!
We'll see for how long, but I am hopeful!!
OK, I was very reluctant to do this, but I have nothing to lose anymore. I want to throw my remote in the trash. So I did the same procedure. The daughter board was on there EXTREMELY well, I thought I would break it trying to pull it off. Then I pushed it back on. I also removed and reinstalled the ribbon cable.

Hmm, my glitching is also completely gone. But is this just a fluke? Will it last? If it is "fixed", then it could be a poor electrical connection on the board (oxidation or something). I will keep everyone updated.
 
#143 ·
Me too

Yep, exactly like me

OK, I was very reluctant to do this, but I have nothing to lose anymore. I want to throw my remote in the trash. So I did the same procedure. The daughter board was on there EXTREMELY well, I thought I would break it trying to pull it off. Then I pushed it back on. I also removed and reinstalled the ribbon cable.

Hmm, my glitching is also completely gone. But is this just a fluke? Will it last? If it is "fixed", then it could be a poor electrical connection on the board (oxidation or something). I will keep everyone updated.
Just did this. I didn't remove the daughter board, but pushed it on tighter. It may have been 1/16" loose (away from where it should be seated). Put it back together--NO GLITCHING! I, too, hope this is a permanent fix, but if it glitches again I'll fix it again.

One warning to those trying this--be careful of the battery tabs. They're very easy to bend out of position, making it difficult to put the cover back on and reinsert the batteries.
 
#144 ·
Moi aussi.

After taking it apart, everything appeared to be seated correctly but I did push firmly on the DB and the ribbon connection. I don't know where the 'magnets' were that the Amazon.com mentioned so I didn't do anything more there. It took me more than 15 minutes because I was afraid I'd break the plastic removing the back. I even searched for an instruction video to see how the back is successfully removed. I just kept working at it because "nothing ventured....."

So far so good. No glitches. Maybe the $89 purchase isn't down the drain.

I think this remote was poorly manufactured (duh) and needs to be babied so it continues to work.

Thanks for steering us to that tip on Amazon.com!.
 
#145 ·
Just did this. I didn't remove the daughter board, but pushed it on tighter. It may have been 1/16" loose (away from where it should be seated). Put it back together--NO GLITCHING! I, too, hope this is a permanent fix, but if it glitches again I'll fix it again.
Mine was not loose at ALL, it was on solid as a rock and pushed all the way on. That is why I decided to pull it off and put it back on (which would clear oxidation, if there were any

One warning to those trying this--be careful of the battery tabs. They're very easy to bend out of position, making it difficult to put the cover back on and reinsert the batteries.
It was not easy getting the cover off, you have to pry beyond what feels safe, but I am glad I kept going. It is amazing what you are willing to try when you don't give a damn about the equipment anymore ;)
 
#146 ·
After taking it apart, everything appeared to be seated correctly but I did push firmly on the DB and the ribbon connection. I don't know where the 'magnets' were that the Amazon.com mentioned so I didn't do anything more there.
How can you miss them? Mine practically came flying out and were a pain in the ass to get back into their little slots.

It took me more than 15 minutes because I was afraid I'd break the plastic removing the back. I even searched for an instruction video to see how the back is successfully removed. I just kept working at it because "nothing ventured....."
Tell me about it! That sucker is tight.

So far so good. No glitches. Maybe the $89 purchase isn't down the drain.

I think this remote was poorly manufactured (duh) and needs to be babied so it continues to work.
Actually, to me, it looks like extremely excellent construction and a great design. I think there might be a flaw in the coating on those pins or on the socket which is causing the issue. But lets all give it a few weeks and see if they stay "fixed" before getting too excited :)
 
#147 ·
crxssi said:
It was not easy getting the cover off, you have to pry beyond what feels safe, but I am glad I kept going. It is amazing what you are willing to try when you don't give a damn about the equipment anymore ;)
That is what I was thinking. It isn't working anyway and not under warranty. What difference does it make?
 
#148 ·
That is what I was thinking. It isn't working anyway and not under warranty. What difference does it make?
Well, I used it many hours yesterday and NOT A SINGLE GLITCH! I am very excited by this. I would never have believed the proposed cure would do anything in my case; just doesn't fit the symptoms nor seem logical.
 
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