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Getting CableCard from small cable company

Discussion in 'TiVo Help Center' started by brodie4416, Sep 4, 2013.

  1. Sep 4, 2013 #1 of 15
    brodie4416

    brodie4416 New Member

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    Oct 6, 2006
    Hello

    I have a new (small, local) cable company which is provided by my landlord. The cable they provide is ALL digital and unencrypted (on the back end, all they really do is stream dish network programming)...

    Upon requesting a cablecard, anyone I spoke to over the phone did not know what I was talking about so I had to leave a message for a tech. They returned my call and told me that since their digital cable is unencrypted I do not need a cablecard and they would not provide one. They also (for some reason...) said IF I needed one to contact motorola since they are the manufacturer of the M-Card....... I'm getting the feeling these guys have absolutely no idea what they're talking about? Anyone else have a similar experience anywhere?

    Aren't cable companies required by law to provide cable cards upon request? Someone I spoke to from TiVo suggested that my cable company was small enough that it would not be required by law to provide the cable card but neither of us could find any documentation supporting that. Has anyone else heard that (link please?)?


    Thanks
     
  2. Sep 4, 2013 #2 of 15
    AdamNJ

    AdamNJ New Member

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    Aug 22, 2013
    Dunellen, NJ
    If everything is unencrypted, do they even provide cable boxes at all? If there are no cableboxes and no encryption, you might be able to use a roamio basic in OTA (over the air - no CC) mode. First I would check to see if you can get a program guide at all by searching your zip code on http://www.zap2it.com/ If you see your company and the guide looks right then that means that tivo can provide you with a guide.

    You could also try a complaint to the FCC if you want: http://www.fcc.gov/complaints

    I would think any company that is classified as cable needs to comply with the CC regulations and provide it on request.
     
  3. Sep 4, 2013 #3 of 15
    brodie4416

    brodie4416 New Member

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    Oct 6, 2006
    Well I asked that to the TiVo support person also, they said even the Roamio boxes need the cable cards to get guide data for digital programming. Have you found documentation suggesting otherwise?

    I have also sent an inquiry to CableCARDEnf@fcc.gov to see what they have to say about this practice.

    And I *think* I can see my cable provider at the link you provided except it displays the wrong city and says cable rather than digital... The programming I am receiving is all digital (4.1 through 65.1). And they do not provide cable boxes at all, their instructions say "Simply lug the cable into your TV, set your input to 'cable', run a channel scan and enjoy!"
     
  4. Sep 4, 2013 #4 of 15
    mdscott

    mdscott Active Member

    1,601
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    Jun 26, 2002
    Hermosa...
    This links rom the FCC may assist you in discussions with your Cable Co. http://www.fcc.gov/guides/cablecard-know-your-rights

    Also TiVo support is more than willing to set up a three way conference call with your Cable Co. to discuss CableCard issues.

    Michael
     
  5. Sep 4, 2013 #5 of 15
    caddyroger

    caddyroger New Member

    1,730
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    Mar 14, 2005
    Some where...
    That is true except for small cable companies. They are exempt from the rules
    This might be the case here.
     
  6. Sep 4, 2013 #6 of 15
    mdscott

    mdscott Active Member

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    Jun 26, 2002
    Hermosa...
    If that is sadly the case the FCC might still be a good pace to go in event of continuing refusal.

    Michael
     
  7. Sep 4, 2013 #7 of 15
    brodie4416

    brodie4416 New Member

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    Oct 6, 2006
    That is basically what TiVo support said to me - are you able to find this documented on the FCC's website anywhere? I've been struggling to find that exception.
     
  8. Sep 4, 2013 #8 of 15
    Arcady

    Arcady Stargate Fan

    3,960
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    Oct 14, 2004
    Philadelphia...
    If they have less than 20k subscribers, they can get an exemption from the FCC that allows them to not provide CableCARDs. However, if they are using the proper equipment, they should be capable of pairing a card that you buy yourself. You would have to work with them to find out what brand (Motorola, Cisco, etc.) and then they would need to program that card's SN and other data into their headend. If they won't do this, then you are SOL.
     
  9. Sep 4, 2013 #9 of 15
    Arcady

    Arcady Stargate Fan

    3,960
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    Oct 14, 2004
    Philadelphia...
    Section 205(b)(2), which allows the Commission to “provide an exemption from the regulations [implementing Section 205(a)] for cable systems serving 20,000 or fewer subscribers.”

    http://apps.fcc.gov/ecfs/document/view?id=7520936676
     
  10. brodie4416

    brodie4416 New Member

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    0
    Oct 6, 2006
    Awesome information - thanks!

    I actually have a cable card from my previous cable provider but I imagine they'll be wanting theirs back once I cancel my subscription with them... Definitely not opposed to purchasing my own............ Just want it to work!!
     
  11. AdamNJ

    AdamNJ New Member

    387
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    Aug 22, 2013
    Dunellen, NJ
    i can't see how a CC is needed if you buy the basic roamio and use ota. the point of over the air is that you don't have cable. ota is all digital now. the plus and pro are CC only.
     
  12. Arcady

    Arcady Stargate Fan

    3,960
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    Oct 14, 2004
    Philadelphia...
    If you plug cable into the TiVo and try to use it in OTA mode, it likely will not work if they are sending QAM instead of ATSC.
     
  13. unitron

    unitron Active Member

    16,387
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    Apr 28, 2006
    semi-coastal NC
    Okay, I'm confused--If they aren't encrypting, why would you need a cable card?
     
  14. ajwees41

    ajwees41 Active Member

    2,008
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    May 7, 2006
    Omaha,NE
    if it's a small company Tivo might not even have a channel lineup for it.
     
  15. mdscott

    mdscott Active Member

    1,601
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    Jun 26, 2002
    Hermosa...
    TiVo will work the provider to get the information needed to Tribune Media Services. (data provider)

    Just use this Form.

    michael
     

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