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Gateway not found

Discussion in 'TiVo Roamio DVRs' started by kirk1701, Dec 31, 2013.

  1. kirk1701

    kirk1701 New Member

    194
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    Feb 4, 2007
    My Premiere XL was that way, I hated it.
    Haven't experienced that with the roamio and heck, 50% signal now on the 5GHz and staying connected three days now. I'm ok with that :D
     
  2. snoopdogg1

    snoopdogg1 New Member

    57
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    Sep 24, 2008
    I don't think so. All of my other wireless devices have always connected just fine. It is really nice that Roamio is connecting now, though! I was THIS close to returning it.
     
  3. c133roamioerrors

    c133roamioerrors New Member

    69
    0
    Dec 28, 2013
    I get communication errors on my roamio pro. Signal strength was in the thirties.
    I put an extender on my router and connected my roamio to it. I've been getting a signal strength from the 40s to 60s. My PC shows the same signal strength for the old and the extender. Shouldn't have made any difference. One option with the extender is to connect it directly to the Ethernet connection instead of wireless. I need to buy an Ethernet cable and an extension cord to try that. I also ordered a Tivo wireless N adaptor which is also suppose to plug into the Ethernet on the roamio. Pretty soon I'll have four different ways to connect. Maybe one of them will be stable. I had none of these issues with my xl4.
     
  4. kirk1701

    kirk1701 New Member

    194
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    Feb 4, 2007
    I've about narrowed it down here and here I go again, 3 days and like clockwork disconnected and getting a 169.x.x.x IP which is a Windows default un routable IP address.

    Got to thinking about this a second and hmmm 3 days?

    DHCP renews and releases every 72 hours
    Code:
    http://en.wikipedia.org/wiki/Dynamic_Host_Configuration_Protocol
    What I think is going on is the Tivo don't want to give up the IP address once it's got ahold of it :mad:
     
  5. DocNo

    DocNo Member

    624
    0
    Oct 10, 2001
    Bristow, VA
    Not at all. Wireless for streaming video really is a bad idea - moca is better than nothing and well worth getting the adapter and taking 5 minutes to install it behind your cable modem.
     
  6. DocNo

    DocNo Member

    624
    0
    Oct 10, 2001
    Bristow, VA
    Just enter a reservation for your Tivo in your DHCP servers configuration. Be sure to get the MAC address for the Tivo and the Stream - I think I saw both of them listed in the system information screens somewhere...
     
  7. kirk1701

    kirk1701 New Member

    194
    0
    Feb 4, 2007
    I might reset the router to defaults today, reset it up and go from there.

    Still getting the "Gateway not found" this morning even though it shows its connected and a 75% signal :confused:

    How can you be connected to SSID and "Gateway not found"

    Might call support to.
     
  8. kirk1701

    kirk1701 New Member

    194
    0
    Feb 4, 2007
    Ok, back connected again
    Run a CAT5 and got the SOB connected and downloaded programming then tried connecting wirelessly again. Three errors all in three different attempts with a 75% signal strength

    Service not found
    Gateway not found
    No DHCP

    Finally found the 5GHz SSID and was able to connect to it so added that to the router's static route

    [​IMG]

    We'll see
    Next I'm calling support with all the TS I've done, this is on their end and should get a free MOCA
     
  9. kirk1701

    kirk1701 New Member

    194
    0
    Feb 4, 2007
    So far so good
    No lost connection but I'll give it 3 days that's when I'm losing the connection 3 days apart.

    One more thing
    Moved the router yesterday so it's not near the cordless phone just in case :rolleyes:
    But if the connection was being lost because of the phone I'd also be losing it on my laptop so.
     
  10. DocNo

    DocNo Member

    624
    0
    Oct 10, 2001
    Bristow, VA
    Just because you get a strong signal, it doesn't mean it's a useful signal. On the Mac I like to use NetSpotApp to do a wifi site survey - look to see who is in my area, what bands they are using. There are free wifi survey tools for Windows too, I can dig up a couple if you need them. You may need to change channels depending on what's going on in your environment and using one of the free tools and 10 minutes of your time to run and look at it is the fastest way to resolve what might be your fundamental issue.

    Good luck with that. Since wifi is highly dependent on conditions in your physical location, I fail to see how it's Tivo's problem in the slightest nor why you think you should get anything for free. Wired is always better - I understand the pressure on Tivo to include it in their devices, but I really wish they would have the balls to tell people it's really a piss poor choice for video in particular.
     
  11. DocNo

    DocNo Member

    624
    0
    Oct 10, 2001
    Bristow, VA
    True - but then again your laptop probably has the antennas for the wifi along side your screen. Where they are in the open and up in the air. I suspect your Tivo is probably not in the open and possibly surround by lots of other metal things that block wifi signals. One of the strengths of NOT integrating wifi but having it as an external USB adaptor is you can move the wifi antenna around to get better signal.

    Don't get me wrong, I love wifi for portable devices. Can't live without it. But for things that are not portable, like a Tivo in an AV cabinet, taking the trouble to hardwire will ALWAYS pay off in the long run.
     
  12. kirk1701

    kirk1701 New Member

    194
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    Feb 4, 2007
    Still connected, but it has till tomorrow afternoon, normally 3 days and then gets dropped.

    No, Tivo is not surrounded or in a cabinet its on top of a shelf out in the open.

    Question
    Will the wireless N adapter connected to the USB port over ride the internal wireless adapter?
     
  13. kirk1701

    kirk1701 New Member

    194
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    Feb 4, 2007
    Good news guys
    I was connected past 3 days up to last night when I had to reboot the router because I lost the connection between my WD media player and my laptop.

    After that the TiVo disconnected but was no problem reconnecting with the DHCP reservations.

    Bottom line with the troubleshooting I've done I've come to the conclusion the roamio don't play well with certain routers; namely
    http://reviews.cnet.com/routers/cisco-linksys-e4200-v2/4505-3319_7-35098697.html


    It don't like my WD Live either, but haven't had as much trouble with it as I have the Tivo.

    Which leads me to believe the router don't like releasing and renewing the IP address however, no problems with the wireless on my laptop yet "Knock on wood".

    I'm not done troubleshooting this but will continue to update with my findings and one thing I did do last week which might be the reason I stayed connected to the TiVo past 3 days was I MOVED THE ROUTER!!! Just out of curiosity because I had a cordless phone and the router sitting side my side I moved the router to the other side of the desk away from that phone thinking it could be causing interference.

    If I get disconnected again I might just put my WRT5400G router back on the network but if I remember correctly my signal strength was low with it, but it was next to the phone too.

    Not done by a long shot
    will update :D
     
  14. kirk1701

    kirk1701 New Member

    194
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    Feb 4, 2007
    UPDATE!!

    Think I'm all fixed up guys
    BOTH routers were the issue, the old Linksys WRT54G might work with the Tivo but it too was limited just for connecting to get programming info. It was sure enough outdated and wasn't working with my WD Media player to stream movies from my laptop.

    54Mbps wireless :cool:

    Ok, the Linksys E4200 was defective, though it didn't show up right away on the laptop I guess the issue got worse and finally started noticing drops in signal on my laptop which was when I knew I had more of an issue then originally thought. It didn't show the signal was dropped in the task manager but I was streaming a local radio station and just kept stopping, then downloads would get dropped, I started monitoring the network connection and sure enough it showed the drops :D

    Just got this one day before yesterday:
    http://www.newegg.com/Product/Product.aspx?Item=N82E16833320091

    It's hooked up
    I can reboot the TiVo and it connects automatically
    I can reboot the router and the TiVo reconnects without having to manually go in and reconnect it

    WD Media Center, AWSOME!!!
    All's good so far knock on wood :D
     
  15. DocNo

    DocNo Member

    624
    0
    Oct 10, 2001
    Bristow, VA
    Glad to hear that you got it sorted! It's appalling how bad many access points are. If you start getting issue that look like DHCP lease issues again, just go into the setup for your router and set up reservations/static leases or whatever they call them in your device. That way you never have to worry about the router OR your equipment screwing up the release/renew cycle. I've been doing this for years now on networks I administer as well as my home networks and it's amazing the amount of weird problems that simply go away once you do do.

    Again, congratulations!
     
  16. kirk1701

    kirk1701 New Member

    194
    0
    Feb 4, 2007
    Hey Doc, I did that on the Linksys E4200 but there was more going on with that router than I can pinpoint. To start with I should never had bought it used off Amazon but I figured, hey if I hook it up and it works we'll great.

    If not send it back.

    Never expected the thing to show a slow death.
     
  17. a0lsux

    a0lsux New Member

    17
    0
    Nov 1, 2005
    I had the same problem, rebooted everything but that did nothing. Even saw that my DHCP server handing out IP but it did not accept it. Finally used one of my airport express to replace my router and that finally worked.

    I guess Tivo likes Apple devices heh.
     
  18. kirk1701

    kirk1701 New Member

    194
    0
    Feb 4, 2007
    Mine was definitely the router and I'm fining out I had more problems then just the Tivo and Media player working with the router.

    Anything I transferred across the network to back-up to another computer with that router; we'll I'm dealing with that now and corrupt files. :eek:

    Luckily I back-up everything religiously :D
     

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