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Fundamental questions re COX and TIVO

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Rich Gibson, Apr 4, 2014.

  1. Apr 4, 2014 #1 of 31
    Rich Gibson

    Rich Gibson New Member

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    Apr 29, 2004
    I'm certain this has been asked numerous times before. I'm a long time TIVO user (when I rejoined last night it seems 2003 was my last log-in) going back to S-Video days and left with the advent of COX upgrades. My bill went up $12 this month so my son called (same name as mine) to get information. It seems that they gave us a discount last fall and next month it's ending; next month our bill will go up another $30. We've gone through the bill with a fine tooth comb and all we can pull off is long distance so I'm coming back to see what advantage there is with the new TIVO set up.

    I realize this probably has been asked before so all I need is a pointer to where I can see an explanation how TIVO fits in with COX. I assume the crux of this is the DVRs being replaced with a TIVO and some sort of cable card; any other hardware..costs? Cox seems to have all sorts of piddling charges in that part of the bill...sort of like the real estate industry which adds all sorts of charges when you buy a house....turns out you can't get out from any of the charges. I'd appreciate any explanation of what I can and can't do to move to Roamio (or whatever) and away from this money sink.

    I should explain. I'm a fairly experienced HT user with an Integra DTR 40.3 receiver, three HD digital Cisco boxes, 104" projection screen in the family room, OPPO DVD player, Mac Mini HTC, ROKU and 1x4 splitters feeding the entire house. I've been doing this for over 25 years now moving from RG6 cabling and Radio Shack gizmos to HDMI. I also use iRule on my Android tablets and Samsung Galaxy phone to control everything through wireless and a network device which send out ir signals to the head units. Lots of fun to keep a 72 year old geezer from slowing down.

    Thanks, Rich
     
  2. Apr 4, 2014 #2 of 31
    ajwees41

    ajwees41 Active Member

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    May 7, 2006
    Omaha,NE
    the main things that change tivo monthly or lifetime service charge cost of tivo hardware and cox cable card. no ppv with a tivo on cox/
     
  3. Apr 4, 2014 #3 of 31
    Rich Gibson

    Rich Gibson New Member

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    Apr 29, 2004
    Thanks. I was hoping for something a bit more detailed. Any links? There are three adult viewers in our home. Each person regularly records different programming. As I read the specifications a single DVR (say Roamio plus) houses all the recorded programming. Two of the users would need a mini as an interface to the main TIVO. Can users see programs which another user has recorded? Can a viewer watch a program from a location different from where they recorded? If I understand the above answer it's not possible to view HBO/Showtime, etc. through TIVO? Would that mean I'd need at least one CAX box to be able to see this programming? So in addition to the purchase of the hardware we'll need a subscription...getting more and more expensive.

    Let's see (rounding to the next $) : Roamio Plus $400 and two Mini's @ $100 or $600.
    Service Roamio $15 per month and $12 for the minis or $32 a month; life time $500 + $150 or $650

    On my COX bill under hardware there are two charges
    DVR Service $30 (or is this one of those "you have to pay no matter what you do..sorry!" deals?)
    DVR/HD Advanced Receiver $26
    or $56 per month minus cost of cable card.

    Clearly lifetime is a better deal. Roughly it pays for itself in one year....but no HBO/Showtime? What do folks here do to get it, or did I misunderstand something?

    Thanks, Rich
     
  4. Apr 4, 2014 #4 of 31
    ajwees41

    ajwees41 Active Member

    2,010
    1
    May 7, 2006
    Omaha,NE
  5. Apr 4, 2014 #5 of 31
    Rich Gibson

    Rich Gibson New Member

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    Apr 29, 2004
    Thanks. There is no plus package on my bill. We have the advanced TV premier and 2 premium packages. There are a bunch of 'paks' under it but no plus. I checked around and according to some discussion HBO and Showtime are available if I pay for them. By whole home DVR are you referring to Contour? That isn't in play.

    I checked with COX and turning in three DVRs will result in a saving of both those charges I mentioned above so the lifetime charge is paid off in one year.

    Very helpful.
    Rich
     
  6. Apr 4, 2014 #6 of 31
    CoxInPHX

    CoxInPHX COX Communications

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    Jan 14, 2011
    Phoenix, AZ
    Rich, where are you located?

    I would highly recommend you get a Roamio and give it a try for 30 days, I believe you will love it. You can always cancel and send it back if you do not agree.

    With Cox you need a CableCARD and a SDV Tuning Adapter.
     
  7. Apr 4, 2014 #7 of 31
    Rich Gibson

    Rich Gibson New Member

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    Apr 29, 2004
    I live in northern Virginia. When I spoke with the representative at Cox she did not mention the SDA. Is that extra or does it come with the card?

    Rich
     
  8. Apr 5, 2014 #8 of 31
    CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    The SDV (Switched Digital Video) Tuning Adapter is free and needed along with the CableCARD to access many channels, mostly SD channels, but there are several HD channels also like MSNBCHD, TWCHD, each market is slightly different

    Tuning Adapter Self Install Kits - Cisco
    http://ww2.cox.com/residential/support/tv/article.cox?articleId=32912b10-ea63-11de-f523-000000000000

    CableCARD and Retail Devices:
    http://ww2.cox.com/residential/support/tv/article.cox?articleId=b8889a60-d706-11df-66a2-000000000000

    CableCARD Self Install Kit - Cisco
    http://media.cox.com/support/print_.../CCI110069_CableCardInstallGuide_CiscoCT2.pdf

    CableCARD FAQs
    http://ww2.cox.com/residential/support/tv/article.cox?articleId=76ab0920-5c4a-11df-ed4d-000000000000

    Here is the list of Cox Phoenix SDV HD Channels - It should be very similar to other Cox markets.

    1020 - KTAZ - Telemundo HD
    1025 - Spike HD
    1029 - MTV HD
    1038 - HLNHD
    1045 - TruTV HD
    1052 - E! HD
    1054 - KFPH-CA UM HD
    1055 - Galavision HD
    1057 - Animal Planet HD
    1063 - MSNBC HD
    1067 - FXXHD
    1068 - FBNHD
    1069 - NBC Sports Network HD
    1071 - Turner Classic Movies HD
    1072 - National Geographic HD
    1073 - Fox Sports Arizona Plus HD
    1074 - TVGNHD
    1076 - UDNHD
    1098 - QVCHD
    1100 - OWNHD
    1104 - Investigation Discovery HD
    1130 - Hallmark Channel HD
    1131 - LMN HD
    1135 - Bio HD
    1136 - H2 HD
    1137 - BBC America HD
    1138 - Disney XD HD
    1144 - Nat Geo Wild HD
    1157 - Fuse HD
    1180 - WEtv HD
    1181 - Esquire HD
    1250 - The Movie Channel HD
    1295 - Epix HD
    1299 - NFL RedZone HD
    1305 - MLB Network HD
    1308 - NBA TV HD
    1310 - NHL Network HD
    1312 - CBS Sports Network HD
    1315 - Tennis Channel HD
    1320 - BTN HD
    1330 - ESPN U HD
    1331 - ESPNews HD
    1337 - Gol TV HD
    1362 - Epix HD
    1364 - Encore HD
    1385 - IFC HD
    1388 - IndiePlex HD
    1389 - RetroPlex HD
    1390 - Hallmark Movie Channel HD
    1401 - KFPH-CA UM HD
    1402 - Galavision HD
    1404 - KTAZ - Telmun HD
    1406 - KTVW - Uni HD
    1426 - Cartoon Network HD
    1440 - Gol TV HD
    1651 - NBA League Pass/MLS Direct Kick HD
    1671 - MLB Extra Innings/NHL Center Ice HD
    1672 - MLB Extra Innings/NHL Center Ice HD2
    1677 - BTN HD Overflow
    1692 - Fox Soccer Plus HD
    1699 - NFL RedZone HD
     
  9. Apr 5, 2014 #9 of 31
    waynomo

    waynomo My One Time TCF Club

    12,057
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    Nov 9, 2002
    Seven...
    Maybe threaten to switch to FiOS. I'm in NoVA and have FiOS. I don't know if it is available in your neighborhood, but I'm not sure if they can tell. FiOS is running a great half of deal for all the premium channels right now.
     
  10. Rich Gibson

    Rich Gibson New Member

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    Apr 29, 2004
    FIOS is in our neighborhood; I watched as they dug up my front lawn. I'll be straight forward. I've heard horror stories about FIOS on many sites. In fairness I've seen horror stories about COX as well. My wife is leery of integrating two disparate companies. At least we know COX; if we went to FIOS we'd be dealing with two unknowns and trying to tie them together.

    I think the best approach is to buy the Roamio itself and get it up and running for a while and then go from there after working out the kinks. The box in the bedroom is my wife's domain; the family room is mine.

    For COXinPHX, where did you see a 30 day return? I looked at the TIVO site and didn't see that.

    Rich
     
  11. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    What do you mean "My wife is leery of integrating two disparate companies."

    If I had the opportunity I would go with FiOS for all services TV-Internet-Phone. And possibly switch back and forth every 2 years to get the best new customer promos.

    TiVo 30-day Money-Back Guarantee
    https://www.tivo.com/legal/terms#moneyback

    I would purchase the TiVo from Amazon, better price, and also so you can take advantage of the $100 Off of Lifetime Service with promo code PLSR, when activating online. The code PLSR only works when you purchase the TiVo from a 3rd party.
    http://www.tivocommunity.com/tivo-vb/showthread.php?p=10063218#post10063218

    BestBuy only has a 15 day return policy unless you are an Elite member, so I would avoid them if you want the full 30 day test drive.
    http://www.bestbuy.com/site/help-to...cy/pcmcat260800050014.c?id=pcmcat260800050014
     
  12. Rich Gibson

    Rich Gibson New Member

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    Apr 29, 2004
    1. Changing from COX to TIVO is one and from COX to FIOS is the second; two new, different systems to deal with. Running TIVO off a FIOS system is a bit much to ask of her.

    2. The 30 day guaranty at TIVO says you have to buy it from TIVO; I assume that means if you get it from Amazon TIVO won't cover the 30 day guaranty, or did you mean Amazon also has a 30 day?

    I have to shed some camera equipment before I can make the move. Thanks to all for your helpful information.

    Rich
     
  13. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    If the TiVo was purchased from Amazon, Amazon has a 30 day return policy, where Amazon is the Seller, (Ships from and sold by Amazon.com), also many sellers on Amazon also abide by the standard Amazon Return Policy, but some do not, so you should always check when purchasing from a 3rd party seller on Amazon.
    http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=15015721

    The TiVo 30 day refund policy would be a refund for the cost of Service only.
    ..."we offer a 30-day money-back guarantee on all purchases from tivo.com and on all newly-activated TiVo service subscriptions. Return any item you purchase from tivo.com within 30 days of the order shipment date, or cancel any newly-activated TiVo service subscription within 30 days of the activation date, and we will give you a full refund (with no early termination fee)..."
     
  14. Rich Gibson

    Rich Gibson New Member

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    Apr 29, 2004
    Thanks very much for the explanation and advice. Once I sell my camera equipment I'll move on it.

    Rich
     
  15. jcaudle

    jcaudle Member

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    Aug 16, 2004
    Fairfax, Va
    I did switch to Fios. I have fewer internet problems, I don't have to use those silly converters due to Switched Digital Video (SDV). They have faster internet speeds and less problems.
     
  16. AZrob

    AZrob Member

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    Mar 31, 2002
    Phoenix, AZ
    I just noticed in my latest bill from Cox in Phoenix that they are planning to switch over 32 more channels to SDV after June 25th - but they don't say which ones will be changed. If this means that the above list will get 32 rows longer, does anyone know what channels will be affected?

    Rob from AZ
     
  17. Diana Collins

    Diana Collins Well-Known Member TCF Club

    2,642
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    Aug 21, 2002
    New York...
    I have never heard that about COX, and I can tell you for a fact that you can watch and record HBO and Showtime on FiOS. On FiOS HBO is copy protected, so the Cablecard has to be paired, not just activated, and that can cause some confusion with the Verizon techs but, at least here in NJ, they have CSRs that seem to know what needs to be done.

    Because it is copy protected you can't transfer a recording from one DVR to another, but you can watch it (i.e. stream it) without difficulty. Showtime is watchable and copyable.

    In many ways, FiOS is the ideal service to use with TiVo...it just works.
     
  18. Tiresius

    Tiresius New Member

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    Mar 22, 2004
    Mesa, AZ
    So I notice CoxInPHX posting here may be a Cox employee or rep.
    I just bought a TiVo Roamio Plus(already had Series3, TiVoHD & a series 2 dvd burner model.
    Primary reason for the upgrade was I travel a lot and wanted an easier way of getting all the shows we watch onto my iPad to watch on the plane and in the hotel. This means download no streaming, since I'm offline, or hotel bandwidth is unreliable.
    I did a careful comparison of the cost of staying with Cox vs switching to Dish with Hopper.
    For the channels we watch, and the number of TV's we have, the pricing came out to be within $10 a month. So, as a longtime Cox customer and big fan of TiVo, I chose to stick with Cox.

    Then the Roamio arrives, and I figure out really quickly that EVERYTHING except broadcast networks is flagged by Cox.

    I knew this, but did not know that this meant no copying to iPad and not even streaming to iPad out of home.

    Well if I'm in my home, I'm going to watch the damned show on the 73" tv not my iPad.

    Finally to the question: Why should I stick with Cox, when I can switch to Dish, get all the same programming for roughly the same price, AND I can download or stream all the shows I watch to my iPad?

    Please help me out with this. How do we get Cox to unflag all the non-premium channels that shouldn't be flagged? (SyFy, TNT, AMC, FX, etc.)

    I have about 15 more days to return the TiVo and make the switch away from Cox to Dish.
     
  19. ajwees41

    ajwees41 Active Member

    2,010
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    May 7, 2006
    Omaha,NE

    he's a customer not an employee.
     
  20. Tiresius

    Tiresius New Member

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    Mar 22, 2004
    Mesa, AZ
    Ah, OK thanks.
     

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