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Free upgrade email from Tivo

Discussion in 'TiVo Series3 HDTV DVRs' started by robla64, Feb 28, 2014.

  1. ncbill

    ncbill Member

    363
    0
    Sep 1, 2007
    Western NC
    Thanks for the info!

    IIRC, I can just clone the original drive from my working S3 OLED via MFS/JMFS and do a "clear & delete everything" when I drop the cloned drive in the non-working S3 OLED?

    Or if anyone has an old working 648 drive they want to get rid of please PM me!

     
  2. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    I just thought of something.

    If that 648 has been unattended, then maybe the 11.0k to 11.0m update from last year is responsible, and the drive isn't actually bad.

    Can you hook it to a PC, fire up WinMFS and take a look at it with

    mfsinfo

    ?
     
  3. ncbill

    ncbill Member

    363
    0
    Sep 1, 2007
    Western NC
    The other 648 I have has 11.0m w/ no problems.

    The drive tested fine & I loaded a truncated backup, but still couldn't complete guided setup.

    I replaced it with an original Premiere drive (via the above backup) & now everything seems fine.

    So ss another poster notes, if your S3 OLED stops working & there isn't anything obviously wrong on a visual inspection of the power supply just go ahead and replace the drive.

     
  4. osterber

    osterber Active Member

    2,055
    0
    Feb 13, 2001
    Watertown, MA
    So my TiVo HD box is part of this problem. I didn't realize it until a week ago when it stopped working completely. I had been on the phone with TiVo support a long time ago about this box acting up, but they just kept telling me to reboot it.

    So TiVo today admitted that they should have called me back in 2014.
    They admitted that I'm running a version designed for Australia, through no fault of my own.
    They admit that they dropped the ball when I contacted them several times with problems, and they basically brushed it off.
    They admitted that I have a lifetime unit, and I did absolutely nothing wrong, and in fact tried to fix it, and that TiVo failed me several times.

    Their best offer? They will give me a Premier with lifetime service, and charge me $349!! Which they tell me is a big discount.

    To say I was flabbergasted after reading this thread is an understatement. I told them to take a hike, and after four TiVos since 2001, I'm done.

    -Rick
     
  5. lew

    lew Active Member

    3,952
    3
    Mar 12, 2002
    Either take tivo to small claims court or give notice of intent to arbitrate. Tivo gave you the wrong software. Failed to identify the issue after numerous support calls. Is refusing to offer the solution s offered to other customers. Demand a working tivo and compensation for the months of substandard service. JMO, I'd ask for somewhere between half and 100℅ of what a monthly subscription fee would be for the months in question.

    edited to add:
    An alternate would be to demand a full refund of the price you paid for your tivo and service.
     
    Last edited: Oct 9, 2016
  6. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC

    Do you have an Australian model TiVo, or a US model that somehow wound up with Australian software on it?


    If it's a 652160 or a 658000, those are the US models of which there were similar Australian ones, apparently the TCD663160, TCD663320, and TCD661000.

    If it is a US model, regardless of what software is currently on it, do you want to sell it while it's still lifetimed?
     
  7. osterber

    osterber Active Member

    2,055
    0
    Feb 13, 2001
    Watertown, MA
    I was apparently one of a handful of US devices that accidentally got Australian software in 2014. Haven't decided what to do yet. But may be looking to offload my lifetime HD and my lifetime Premier XL box.

    -Rick
     
  8. dianebrat

    dianebrat I refuse to accept your reality TCF Club

    10,114
    73
    Jul 6, 2002
    boston'ish
    If it were me I'd just dump a copy of the proper US software on it, it's really NBD to reimage a THD.
     
  9. lpwcomp

    lpwcomp Active Member

    8,075
    2
    May 6, 2002
    John's...
    What I don't understand is why TiVo can't force it to d/l and install the latest U.S. s/w.
     
  10. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC

    And I wonder if it's can't, or if it's won't.
     
  11. dianebrat

    dianebrat I refuse to accept your reality TCF Club

    10,114
    73
    Jul 6, 2002
    boston'ish
    Maybe there's something broken in the ways the wrong software was applied that prevents that?
    Yeah, I'm not sure either, but what I do know is that I'm perfectly capable of fixing it in under an hour and if it happened to me, after they identified it I'd already have it fixed.
     
  12. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Agree, osterber has nothing to lose by doing a clean US market image.
    Could be both; we'll never know...
     
  13. lew

    lew Active Member

    3,952
    3
    Mar 12, 2002
    The tivo terms and conditions has an email address used to give tivo required 15 day notice prior to filing for arbitration. Assuming you don't want to go to small claims court send the email. Stare the facts. Tivo download the wrong software to your unit back in xxxxx. You made several calls to customer service over the past few years. Tivo failed to identify the problem. You discovered the problem after troubleshooting the failure of your unit to accommodate Rovi guide data.

    Specifically ask for the solution you want.

    Refund if the purchase price if your tivo and subscription cost.

    Replacement unit at no cost to you. Indicate this was done for other customers. If you're asking for a replacement unit I'd also ask for compensation for the months your unit wasn't fully functional. Maybe the monthly service fee starting from the date tivo took care if other customers to the present. I assume you have LS. Give them the total. I don't know how else to value the months if deficient service

    I'd assume you're entitled to premiere, if available. I might try and negotiate the compensation as an upgrade a 6 tuner Roamio or 4 tuner Bolt.

    I can't see tivo letting this go to arbitration.
     
  14. osterber

    osterber Active Member

    2,055
    0
    Feb 13, 2001
    Watertown, MA
    I keep trying to get back in touch with Tivo about this, but get lost in their phone maze. Today, returning a call from a "Zach" in their esclation department, they basically told me that I wasn't in the right department.

    -Rick
     
  15. osterber

    osterber Active Member

    2,055
    0
    Feb 13, 2001
    Watertown, MA
    I have a lot to lose. As it stands right now, my Tivo went from working to not working exclusively due to Tivo's actions. As soon as I tinker, then it's my fault, and I have zero leverage.

    -Rick
     
  16. lew

    lew Active Member

    3,952
    3
    Mar 12, 2002
    Tivo "screwed" up. Tivo failed to identify the problem. (I don't) think you're asking for more then what tivo offered to other customers.

    I'd, politely, ask if I can be transferred to someone who can help me or should I give notice to arbitrate.

    https://www.tivo.com/legal/terms



    Alternately take tivo to small claims court.
     
  17. shwru980r

    shwru980r Active Member

    1,893
    1
    Jun 22, 2008
    You already have a record of the tivo downloading and connecting with the wrong software for a period of time and their refusal to resolve the issue.

    How does resolving the issue yourself years later affect compensation for a prevously documented defect?
     
  18. lew

    lew Active Member

    3,952
    3
    Mar 12, 2002
    Tivo wasn't giving customers a replacement unit as compensation. Customers were given a new unit because their unit wasn't able to download the correct software.

    Poster fixes the problem then tivo doesn't have a problem to solve.
     
  19. shwru980r

    shwru980r Active Member

    1,893
    1
    Jun 22, 2008
    Right, but they won't give in a new unit. He has to pay. So the discussion changed to requesting arbitration or going to small claims court and requesting compensation for every month the problem occurred.
     
  20. osterber

    osterber Active Member

    2,055
    0
    Feb 13, 2001
    Watertown, MA
    Request for help from people who went through this in 2014. I've sent a few private messages to people who appear to still be active here.

    Based on posts above, for people in this situation in 2014 (the accidental 11.3 software upgrade), it appears that Tivo offered:

    * Free Premier hardware replacement, and free transfer of lifetime
    * Roamio hardware replacement for $99, and free transfer of lifetime
    * Roamio Pro hardware replacement for $199, and free transfer of lifetime

    I'm stuck in this situation now (and Tivo admits that they blew off my support calls about it, and never notified me in 2014 like they should have). Tivo is offering me, at best (they claim they are breaking the bank for this):

    * Free Premier hardware replacement, $199 fee to transfer lifetime

    They claim that this is the best offer that anyone received in 2014. Based on above posts, that's not true. I'm trying to gather evidence that I can provide. If anyone has any evidence that is stronger than a pseudo-anonymous post on TivoCommunity about it, please let me know. PM is cool.

    Thanks!

    -Rick
     

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