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Free upgrade email from Tivo

Discussion in 'TiVo Series3 HDTV DVRs' started by robla64, Feb 28, 2014.

  1. steve614

    steve614 what ru lookin at?

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    May 1, 2006
    Dallas, TX
    That would be a waste of time. TiVo can see in their logs what software version any particular Tivo has, so if you call them hoping to get your DVR replaced, you better make sure you have the offending version of software on your DVR.
     
  2. jrtroo

    jrtroo User

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    Feb 4, 2008
    Due to the high praise for the Roamio, many are thinking that their Roamio is their last tivo box purchase for a long time, if ever....
     
  3. srjtr7

    srjtr7 New Member

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    Sep 9, 2002
    Tivo Executive team just helped me get new boxes.
     
  4. davemcs

    davemcs New Member

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    Tivo (S3) HD is being replaced by a Premiere 4. Called Saturday night and new unit is all ready on the way. Kudos to Tivo!!
     
  5. unitron

    unitron Active Member

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    Apr 28, 2006
    semi-coastal NC
    "Some other notes for what its worth: He mentioned that since my lifetime was converted as part of $99 promotion in Jan of 2011, I am still under the 36 month program for hardware replacement."

    So if they sent out the mistaken update and broke someone's TiVo who was no longer inside the 36 month window, those people would just be out of luck?

    Sounds like a good way to get hit with a class action suit.
     
  6. Phantom Gremlin

    Phantom Gremlin New Member

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    Jun 20, 2002
    Tualatin,...
    Okay, is this statement on the level or are you being sarcastic? I haven't been here in a while (everything has been working flawlessly), so I haven't followed the Roamio developments.

    The reason I ask is one of my working TiVo HD boxes got updated to this problem code, and TiVo sent me the email about giving me a replacement Premiere box for my broken HD.

    The problem is that my TiVo HD boxes work fine (or at least used to) so I don't want to change anything. The other problem is that Premiere boxes had a lot of ongoing teething problems that I'm never sure were fully solved. So I've avoided upgrades and just kept my working boxes.

    So what should I do:

    1) should I restore my HD to a version of the old software (copied from another HD I have)? Would that fix the problem? Would a straight "dd" copy from a good HD drive, followed by "clear and delete everything" work? Of course I would need to re-pair my CableCARDs.

    2) is the Premiere reliable?

    3) is the Roamio reliable (not sure if they will allow me to upgrade at extra cost, I haven't called Tivo yet)?
     
  7. jrtroo

    jrtroo User

    4,066
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    Feb 4, 2008
    On the level.

    I would go with the roamio before a HD, unless the HD was lifetime. It if were, I would do the minimum to fix, get the Roamio, and sell the repaired HD box.

    I wish mine were broken!
     
  8. srjtr7

    srjtr7 New Member

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    Sep 9, 2002
    Never got an email and mine are over 3 years old without lifetime on them and got messed up...I am now getting 2 new boxes.

    Very happy that Tivo is taking care of this issue.
     
  9. steve614

    steve614 what ru lookin at?

    10,722
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    May 1, 2006
    Dallas, TX
    1) If you are dead set on keeping the TivoHD, you could do this. I do not see any reason it would not work, I doubt TiVo will make this mistake again.
    I would suggest doing a back up and restore using WinMFS or MFSLive and retain the back up copy *just in case*.

    2) I think it is mostly reliable, but it is dog slow. If I had a choice, I'd get a Roamio.

    3) I don't have a Roamio but many people here will swear by it. If I were one of the affected, I would gladly pay the extra fee to get the Roamio over the Premiere.
     
  10. thalador

    thalador Member

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    Oct 25, 2007
    This is the main reason I went with the Roamio. My premier has been good but soooo sluggish. It will go in my kids room to replace my HD and the Roamio is all mine! :p
     
  11. Teeps

    Teeps Active Member

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    Aug 16, 2001
    Torrance,Cal...
  12. waynomo

    waynomo My One Time TCF Club

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    Seven...
  13. unitron

    unitron Active Member

    16,390
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    Apr 28, 2006
    semi-coastal NC

    Are there shows on that HD you want to save that you can't copy off to computer?

    There's a trick you might be able to try.

    Do you already have any experience with WinMFS?

    Do you have a (temporarily) spare harddrive around that's at least as big as the one in the HD?
     
  14. edso

    edso New Member

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    Mar 22, 2002
    The upgrade broke my ability to download programs from the tivo to any of my computers.
    I have a series 3 with a DVR expander.
    They think "Maybe" I can get the data to the new roamio with a crossover cable when the box arrives.

    Any suggestions? I stand to lose over 500 programs, some of which will not ever be on again.
     
  15. Wil

    Wil Senile Member

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    Sep 26, 2002
    I'm just amazed at the calmness with which this is being tolerated.

    You can't do MRV or Tivo to Go with most channels on the Premiers and Roamios, can you? On ANY channels with TWC right?

    Why would taking a box away from you that does these things, for one that doesn't, be tolerated? Maybe I've missed something?
     
  16. dlfl

    dlfl Cranky old novice

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    +1
    In general I scoff when someone proposes a class-action law suit but I wonder if this snafu might be a realistic candidate. I have a Tivo HD that fortunately hasn't been affected, but I wouldn't want to be forced to replace it with a Premiere or upgrade to a Roamio at additional cost. Neither option suits my usage as well as the THD. And there's the matter of the 1 TB internal upgrade I would lose. As I already stated, I'm amazed that the design of the HD is so bad that there's no acceptable way to undo the 11.3 error.
     
  17. Chris Gerhard

    Chris Gerhard Active Member

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    AR
    Even though I think TiVo is doing a good job addressing this mistake, a Roamio at a small price or Premiere for free, I am still happy with my TiVoHDs so I am grateful to not have to deal with the swap. Both of mine are still on 11.0.

    Mistakes are made but not all companies offer fair solutions like TiVo is doing here. After almost 14 years doing business with TiVo, I am impressed with how TiVo treats its customers, far better than most in my experience.
     
  18. jrtroo

    jrtroo User

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    Feb 4, 2008
    The treatment of TWC to its customers is the same with all digital programming. Now with a premiere/roamio users who were restricted for all but OTA content can at least stream (MRS). That was not possible before.

    How can an old S3 do these things?
     
  19. jrtroo

    jrtroo User

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    It may not be that there is no way to do this, but this may be the cheapest (for whatever reason) or offer the least impact financially (say there was a bunch of old P* that would never sell anyhow).
     
  20. dlfl

    dlfl Cranky old novice

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    If there is a way to do it, Tivo should offer that to those who would prefer to keep their THD's. I suspect there would be takers even if it meant shipping their THD back to Tivo for a week or two, with Tivo covering shipping both ways of course.

    There are good reasons some of us prefer THD's to the later models. Roamios won't mix OTA and cable, and Premiere's have slow UI issues and slightly poorer OTA sensitivity.
     

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