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FIOS CableCard Won't Pair

Discussion in 'TiVo Roamio DVRs' started by pbubel, Aug 30, 2013.

  1. GmanTiVo

    GmanTiVo give me more options

    135
    1
    Mar 8, 2003
    Ridgewood, NJ
    Nope, thank you Dave !! :up:
     
  2. Apr 1, 2014 #122 of 136
    miketx

    miketx New Member

    112
    0
    Sep 22, 2005
    Quick note for Fios customers: Verizon has closed all their "Fios enabled" stores in the Dallas area, and maybe the nation. You can no longer go pickup a cablecard at the store....you have to order it online and pay $19 (shipping/handling). I just found this out this morning.
     
  3. Apr 1, 2014 #123 of 136
    JacksTiVo

    JacksTiVo TiVo User since 2001

    451
    0
    Jan 7, 2006
    New Jersey
    The store in my location in central NJ is still open based on the FiOS Web site listing and a quick telephone call to the store. I would suggest calling the nearest store to you prior to making a trip to it.
     
  4. Apr 4, 2014 #124 of 136
    GmanTiVo

    GmanTiVo give me more options

    135
    1
    Mar 8, 2003
    Ridgewood, NJ
    Part of VZ's upcoming move to merge all FIOS stores with the Wireless stores after having sold the FIOS biz division and purchasing Vodafone's stake in VZW ...... which will really suck cuz the VZW stores up by me in north NJ are always packed with long wait times. :(:thumbsdown:
     
  5. ducker

    ducker New Member

    456
    0
    Feb 21, 2006
    MA
    Is this still a problem? Or has this been resolved via software updates? I just upgraded my premier box to a Roamio and I don't want to go through the hassle of pairing my 006 card only to find out I don't get HBO in.

    Thank you!!!
     
  6. BigJimOutlaw

    BigJimOutlaw Active Member

    2,782
    10
    Mar 21, 2004
    Any card can pair, but pairing still doesn't always work through the automated methods.

    Easiest thing to do is follow @VerizonSupport on twitter, ask them to follow you back, then Direct Message them the card's serial number, CC ID, Host ID and Data ID and request a manual validation on your cablecard.
     
  7. matk123

    matk123 New Member

    29
    0
    Aug 23, 2015
    Im new to TIVO and setup two new Roamio DVRs on FIOS yesterday. I installed the CableCards and called the FIOS automated CableCard activation line. I had to type in the CC Id, Host Id, and Data Id of each card before the automated operator said activation was successful.

    Of course, after about two hours, I still had no TV and both boxes were stuck at 72% updating. I went to the FIOS website and the support page suggested I start an online chat with an agent. This was at 12:45am EST, so I figured Id be waiting until the next day. To my surprise, they were still "open" and a very helpful online agent named "Baghleendgha" helped me out.

    She asked for the S/N, CC Id, Host Id, and Data Id of each card and shortly thereafter, my TIVOs sprang to life! Before leaving the chat, she wanted me to ensure all my channels were there and patiently waited while I checked.

    I have Ultimate and HBO and noticed a bunch of the premiums were missing. However, it turned out to be a TIVO issue. They were ommited in the TIVO channel list during the initial scan it seemed. I quickly added them back and everything works -- so far.
     
  8. ducker

    ducker New Member

    456
    0
    Feb 21, 2006
    MA
    But can ANY card provide premium stations - even going through non-automated methods?

    Or are there 2 older versions of the M-cards that do not work with the Roamio for premium stations with Verizon.
     
  9. ducker

    ducker New Member

    456
    0
    Feb 21, 2006
    MA
    Want to supply this data point. my cable card:
    514517-006-00 (MCPOD2)

    Successfully paired and I can view all my HBO channels.

    Woo! Don't have to do a card swap!
     
  10. aaronwt

    aaronwt UHD Addict

    19,194
    27
    Jan 31, 2002
    Northern...
    The only premium channels you need a paired cable card for on Verizon FiOS are HBO and Cinemax. Showtime, Starz, Epix, and The Movie Channel don't need a paired cable card to be able to view them.
     
  11. lew

    lew Active Member

    3,965
    3
    Mar 12, 2002
    I think you need a paired card to view the fox channels. I wouldn't call them premium channels.
     
  12. rtoledo

    rtoledo New Member

    44
    0
    Feb 18, 2008
    Los Angeles...
    I see this is a 3 + year old post , but going through Hell , with Frontier , and my new Tivo Bolts, the old cards I had in the Homerun PRIME , are now in the Bolt's and all I get are some of the package, I do not HBO , but some HD channels do not come it. anyways the sent me new cards and after 3 hours on the phone last night and a massive headache, the new cards are even worse than the old ones

    one of the old cards is a Motorola brand from Verizon Fios

    514517-006-00 these used to work without problems until 8 months ago when the premiums would not come in , but i never did anything about it. am I sorry

    one of the new cards still not in my second Bolt is

    Arris brand

    514517-019-00 would either of these cards have a problem in a Tivo Bolt ?

    *************************************************************
    EDIT: after reading ALL the posts , it seems I can retract my question as my old and new cards are NOT 017-00

    just for kicks I'm going cut and paste some of the informational post here and send them to the VP , that called me this afternoon and let her know, maybe , she can disiminate this info in Frontier and help her customer Support improvement numbers.
    **************************************************************


    I keep telling them it has to be a authorization problem at the headend / CO but I just got off the phone with a VP , and she told me she's sending a " super tech " in the morning.

    he better walk on water if this does not get corrected tomorrow, as I just spent a month arguing with them , that Verizon sent me the last pair of card via UPS , I plugged them in and then called them and voila.

    well in their world the answer was NO. until last week I got lucky with a retention dept, person that actually sent me the cards.

    wish me well, my Xanas is running out. as is my patience
     
    Last edited: May 26, 2016
  13. rtoledo

    rtoledo New Member

    44
    0
    Feb 18, 2008
    Los Angeles...

    you are a GOD send. success Frontier tech showed up with a new set of the 017 cards , my new BOLT's are back in Action I LOVE these boxes , will be buying a third one soon . plust more external AV drives as big as I can find them .:D
     
  14. baldonetoo

    baldonetoo New Member

    1
    0
    May 27, 2016
    rtoledo. I just wanted to confirm that even though your Arris card is newer, you still needed to swap it out for the 017 cards? I'm having a tough time with my Arris 019 to authorize basic cable channels.
     
  15. BigJimOutlaw

    BigJimOutlaw Active Member

    2,782
    10
    Mar 21, 2004
    This was a temporary issue that only mattered for the first 2-3 months of the Roamio's life in 2013.

    Replace/swap the card if you need to, but don't worry about the part #.
     
  16. rtoledo

    rtoledo New Member

    44
    0
    Feb 18, 2008
    Los Angeles...
    the tech came out with the 017-00 cards, and they worked 100%. so there's still something about that version 03 that seems to do the trick.


    now all I have to do is fix a signal issue to the Bolt in my bedroom , but I think it's a cable issue, just replaced the coaxial splitter with a new Verizon 2gig splitter , adn that helped a lot.

    weird thing last night the BOLT in my room was 100% clear and this morning ALL channels where 100% pixelated I took a video with my phone showing the channel strength which read good. so I'm at a loss could this Tivo be defective ??? had it 3 weeks now :rolleyes:
     

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