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FIOS CableCard Won't Pair

Discussion in 'TiVo Roamio DVRs' started by pbubel, Aug 30, 2013.


    DCIFRTHS I dumped SDV / cable

    Jan 6, 2000
    New York
    Did you mean copy protected content? If not, what did you mean?

    The Data ID changing can be easily overlooked during the paring process, and something that everyone should be on the lookout for.
  2. Dec 7, 2013 #102 of 136

    wmhyland New Member

    May 3, 2008
    Got a Roamio basic delivered a few days ago, after 30 minutes with Verizon support got all channels including HBO to work. I decided to return the basic, upgrade to the Roamio +, received today, Verizon phone support got all channels except HBO to work. After an hour of phone support Verizon gave up, said they'd send me a new cable card to arrive next Tuesday. I've had the same Motorola M card for the past 3 or 4 years.

    Thought I'd give the In-Home Agent support a try -- I passed along a few of the suggestions from this forum, they had it fixed in 5 minutes. Solution was a manual validation. Same old card, works fine, all six tuners. Be prepared with the CableCard ID, Host ID, Data, and Card S/N from channel 131 or any non-working HBO channel.
  3. GTXgp

    GTXgp New Member

    Oct 19, 2012
    Dallas, TX
    Manual validation did the trick for me too, to get HBO & Cinemax working after the online activation missed em.
  4. headless chicken

    headless chicken Member

    Oct 8, 2004
    What do you mean by manual validation? Calling in and speaking to tech support?
  5. rsnaider

    rsnaider Active Member

    Apr 25, 2002
    Long Island, NY
    Yes, you need to talk to someone who can run the process to Manually Validate Set Top Box.

    That is the term I used to pair my card on 3 different Roamio's over the past month.
  6. headless chicken

    headless chicken Member

    Oct 8, 2004
    Gotcha. That's what I thought but I wasn't certain.
  7. sangs

    sangs Member

    Jan 1, 2003
    New Jersey
    Hit a couple of speed bumps along the way to getting HBO & Cinemax to work on my new Roamio today, but as suggested above, I used the online chat option and they got it working within 20 minutes or so. Thanks for tips.
  8. deaddeeds

    deaddeeds Go Hokies

    Sep 19, 2008
    Annandale, VA
    +1 for Solution was a manual validation.
  9. NobleHeretic

    NobleHeretic New Member

    Dec 29, 2004
    Pasadena, MD
    I went round and round with Verizon FIOs and TiVo Tech Support on Authorizing AND Pairing a MCard in a new Roamio Plus. At first I could get everything EXCEPT HBO and Cinemax. It would have all the values correct except the VAL: was a ? not a V when looking at Settings & Messages/Settings/Remote, CableCARD, & Devices/CableCARD Decoder/CableCARD options (for Installers)/CableCARD Menu/Conditional Access.

    I contacted Verzion FIOs through the Live Chat Tech Support and told them this:

    I need you to "Manually Validate Set Top Box" for an M Stream Cablecard in a TiVO Roamio Plus device that is not tuning/decoding the copy protected HBO and Cinemax channels but is working for all other channels. The card seems to be authorized but not properly paired. The proper Cable Card Info is: CableCARD ID: XXX-XXX-XXX-XXX-X, HOST ID: XXX-XXX-XXX-XXX-X, Data: XXX-XXX-XXX-XX, Card S/N: MTXXXXTMAXXX

    The X's above are all the proper numbers found in the "CableCARD(tm) Pairing" screen on your TiVo.

    He did as I asked and also indicated that there may have been an error in the Data: #.

    Not sure if it made a difference, but the Motorola CableCARD part number is: 514517-017-00.

    All is good now and I have ALL my Premium Channels.
  10. sangs

    sangs Member

    Jan 1, 2003
    New Jersey
    So I think FiOS must have changed something with their cable card pairing/activation process. This week I activated two cable cards and neither had to be manually validated to receive HBO and Cinemax. I simply activated them online following the instructions and all channels were available from the get-go. (Unlike previous attempts, when manual validation was a necessity in order to receive HBO and Cinemax.)
  11. rlcarr

    rlcarr Member

    Jan 18, 2003
    Arlington, MA
    If they changed anything they changed it REALLY recently. I activated a card a week-and-a-half ago and it did not get paired from the get-go.
  12. sangs

    sangs Member

    Jan 1, 2003
    New Jersey
    Maybe. I activated one last Thursday and again yesterday. Could also be area-specific too I guess. I was all prepared for the manual validation dance and was pleasantly surprised it wasn't necessary in either case.
  13. wkearney99

    wkearney99 Bill Kearney

    Dec 5, 2003
    Be forewarned if you call Verizon for support they're likely to reset your actiontec modem settings, even when it's entirely unrelated to the router. Idiots have reset mine twice; once during cablecard pairing (for a new Roamio Pro) and another during a voice line problem.

    So I'm about to replace the modem with one they can't access remotely. Likely a new Asus.
  14. sangs

    sangs Member

    Jan 1, 2003
    New Jersey
    That's never happened to me. No reason for the router to have anything to do with the cablecard. Be forewarned though, you get rid of the Actiontec and they won't be able to troubleshoot, if the need occurs.
  15. mae

    mae member

    Dec 10, 2001
    I called in to have my card re validated the other day when I replaced my Premier with a Roamio. First words out of the CSR were, you must be having internet problems, I'll reset your router.

    I said no, the card receives signals on the OOB channel, not TCP/IP, PLEASE do not touch my router. She argued a little, put me on hold (probably checking with someone) and came back and told me I was right. She then re paired the card.

    As is said here constantly, it is the luck of the draw who you get on the phone, online chat or Twitter. At least this one listened, admitted I knew something and didn't pull the trigger on the router reset (although I did have the config backed up).
  16. JZ1276

    JZ1276 Member

    Aug 20, 2008
    This is an absolute nightmare. I actually just upgraded to the Roamio because my TivoHD stopped receiving Fios's MPEG4 channels (MGMHD, SonyHD, etc). Now, after getting the Roamio connected all HBO's and Cinemax channels arent coming in. I called Verizon to order the correct model M card and he said I had to go to the Verizon store to get one. I actually get less channels now than I did with my TivoHD!

    So basically, bottom line is...
    I have to get the correct M card and then call Verizon and hope I get someone on the phone the knows how to pair it correctly??

    By the way, I think it's pretty fkin sad that both problems I've had so far with the MPEG4 channels with TivoHD and the HBO/Cinemax channels with the Roamio I had to find answers to the problems on this forum because Verizon is totally clueless.

    UPDATE: I actually disconnected the Roamio and checked the card and had the correct one in there already. Guess I'll try the online support.

    UPDATE: OK just called them and asked them to manually validate the M card. Took a minute, HBO and Cinemax are now working.
  17. HarperVision

    HarperVision TiVo's Italian Cuz!

    May 14, 2007
    Yeah I heard with Comcast and Verizon that when you put the card in you'll get most of your channels except premiums until you actually pair the card with the DVR. Glad you got it all working!
  18. caughey

    caughey Member

    May 26, 2007
    Orange County
    These seem to be the magic words. Also, TiVo made an update some months ago, so there shouldn't be a special version of card required for FiOS anymore.
  19. GmanTiVo

    GmanTiVo give me more options

    Mar 8, 2003
    Ridgewood, NJ
    as I mentioned in another thread, my interaction with FIOS was minimal and smooth last Saturday (3/22). :cool:

    I did not have to call in this time around (new Roamio Pro), the new Mcard from the VZ store (with the correct manufacturing part number: 514517-017-00 from post above).
    As soon as I activated the Mcard online my Roamio Pro received HBO fine.

    I can confirm that in the past, whe i had to, calling FIOS works.

    Call FIOS CableCard activation phone # and skip through all the requests and just say "agent/representative. When you speak to the tech rep ask them Kindly to do a Manual Validation.... even if they see ithe Mcard properly paired. Go to channel 901 (HBO) while on the phone and read off the various #s the Tech person asks (Host ID, Card ID, Card SN & Data ID).

    HBO, Cinemax, Showtime, Ch 131, etc will come alive as soon as the tech person says "done".

    Keep in mind that I was told and can confirm that occasionally there is a total signal loss from the ONT and the Mcards re-set themselves (or better deactivate/un-pair). No channel Signal.... all channels are black.... FIOS will give you the whole shpiel about COAX connection, Cards Unseated, blah blah, just read them the data from ther CC info screen and have them do a manual validation... all goes back to normal.
  20. HarperVision

    HarperVision TiVo's Italian Cuz!

    May 14, 2007
    I'm so happy everything worked out for you! :)

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