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FIOS CableCard Won't Pair

Discussion in 'TiVo Roamio DVRs' started by pbubel, Aug 30, 2013.

  1. Sep 9, 2013 #81 of 136
    JGC650I

    JGC650I New Member

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    Sep 1, 2013
    I had 006 cards and they paired ok (after a bit of back and forth with Verizon), but then had the pixelating issue with HBO/Cinemax and had to swap out for 017 cards to correct. If you don't have HBO/Cinemax, should be ok with 006 cards.
     
  2. Sep 9, 2013 #82 of 136
    rsnaider

    rsnaider Active Member

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    Apr 25, 2002
    Long Island, NY
    Thanks for the quick replies as I have both HBO and Cinimax I will plan to swap out one of the cards then.
     
  3. Sep 9, 2013 #83 of 136
    NYHeel

    NYHeel Active Member

    1,906
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    Oct 7, 2003
    So I just got my cable card paired by online chat support. It took 2 tries as the first person couldn't do it Saturday night. I tried again today and it worked perfectly. Took about 15-20 minutes on chat tonight.

    By the way, when I went to the store to pick up my new card (the 2 that I currently have are the 002 ones) the lady had no idea about different kinds of cable cards but just pulled one out of the box and it was the 017 one. Those must be the newest ones.
     
  4. Sep 9, 2013 #84 of 136
    NYHeel

    NYHeel Active Member

    1,906
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    Oct 7, 2003
    Why not just tell the store person that the card you have is defective and you need a new one? Why even bother getting into a whole song and dance with the guy. I usually find the minimum information necessary is most effective in these cases.
     
  5. Sep 18, 2013 #85 of 136
    aaronwt

    aaronwt UHD Addict

    19,173
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    Jan 31, 2002
    Northern...
    What a PITA. I got a replacement ROamio PRo today and have been in chat with a CSR for one hour and fifteen minutes. He still can't get the card paired. What a royal PITA.

    I t should not be this difficult to get the cable card paired.

    With my other Romaio, once I got the 017 card, it got paired rather quickly. Unless there is something wrong with the card. But it was working fine in the old box.
    And I get the other channels properly so it is activated.
     
  6. Sep 18, 2013 #86 of 136
    gsusser

    gsusser New Member

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    Jul 10, 2011
    Verizon's answer to TiVo problems is to send new cable cards. They avoid sending a tech out at any cost. That was my experience as documented in another thread. They ended up sending me 5 cards! It turned out the problem was that I wasn't getting enough signal strength. Perhaps it is the wiring in your house. The Roamio has greater power needs than its predecessors.
     
  7. Sep 18, 2013 #87 of 136
    aaronwt

    aaronwt UHD Addict

    19,173
    21
    Jan 31, 2002
    Northern...
    My signal strength is between 88 and 95 on the channels I checked. The feed from the ONT goes to an 8 way splitter and then the coax goes 50 feet to the Roamio PRo.


    They had me give them the ID info again. I typed in the same thing as before but now it magically worked. I'll bet they typed it in wrong before.

    HBO and CInemax is coming in now. Now I need to get 591, 596, and 597 working since they screwed up the sports channels. I really don't need them but since it's supposed to be part of the Ultimate package I expect to get them. But I'll probably let it slide for now if they don't get it in a couple of minutes because I need to get to bed soon.
     
  8. Oct 9, 2013 #88 of 136
    Tivogre

    Tivogre Active Member

    1,382
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    Jul 12, 2002
    Springfield, VA
    After a 2+ hour ordeal last night with no success pairing my CC to my new Roamio Pro, I cane here to search.

    I found this thread, leading me to go pick up the correct 017 model card from the Verizon store in Woodbridge, VA.

    After another hour on the phone (something about having to wait until my order fully processed - they can push it through - ...), they finally got the new card paired.

    I was able to verify all channels EXCEPT HBO.

    They updated the card to reflect that I was an HBO subscriber, and "re-hit" the card.

    Finally up and working.

    This shouldn't be this hard after YEARS of Cable Card support.

    It's clear that there is NO INTEREST in making the process easier.
     
  9. Oct 9, 2013 #89 of 136
    bradleys

    bradleys It'll be fine....

    3,687
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    Oct 31, 2007
    That is exactly why you will never see Apple touch cable cards.
     
  10. Oct 9, 2013 #90 of 136
    sac84371

    sac84371 Lost In Space

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    Jan 23, 2003
    Greater...
    I have the 514517-006-00 (MCPOD2) cable card and a Roamio Plus on its way. I don't subscribe to any premium channels so do I still need the 514517-017-00 (MCPOD3) Verizon cable card?
     
  11. Oct 9, 2013 #91 of 136
    aaronwt

    aaronwt UHD Addict

    19,173
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    Jan 31, 2002
    Northern...
    Your experience sounds a little better than mine. When I went to pair my card to my replacement Roamio Pro, I was on chat for over 90 minutes. Although I guess 90 minutes on chat is better than a hour on the phone. I try to avoid dealing with them on the phone.

    But chat seems to be the best thing anyway. You can get in contact with a tech in the middle of the night. While phone support ends early.
     
  12. Oct 9, 2013 #92 of 136
    aaronwt

    aaronwt UHD Addict

    19,173
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    Jan 31, 2002
    Northern...
    I had the MCPOD1 card and I had no problems with it viewing the channels that did not need the card paired. I only got the MCPOD3 card because I have HBO and Cinemax which needs a paired cable card to view.
     
  13. Oct 9, 2013 #93 of 136
    sac84371

    sac84371 Lost In Space

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    Jan 23, 2003
    Greater...
    Great, thank you. I pretty much stick to Netflix for the premium services and avoid HBO and the like. Even though I do miss out some of the original content on HBO and Showtime.
     
  14. Oct 9, 2013 #94 of 136
    sac84371

    sac84371 Lost In Space

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    Jan 23, 2003
    Greater...
    Also I wonder if a firmware upgrade will ever fix this issue?
     
  15. Oct 9, 2013 #95 of 136
    Tivogre

    Tivogre Active Member

    1,382
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    Jul 12, 2002
    Springfield, VA
    Hmmm....

    I guess my definition of premium is different (or my experience was).

    With an unpaired card, I couldn't watch anything but local networks. No ESPN, no HGTV, no HBO(expected), no Center Ice (expected).

    You may get lucky and have all the channels you want / need without pairing.... you may not.
     
  16. Oct 9, 2013 #96 of 136
    sac84371

    sac84371 Lost In Space

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    Jan 23, 2003
    Greater...
    And there is the caveat. Hmm only time will tell. Currently my Premier XL gets all of those channels and the card is not paired.
     
  17. Oct 9, 2013 #97 of 136
    aaronwt

    aaronwt UHD Addict

    19,173
    21
    Jan 31, 2002
    Northern...
    With an unactivated card, all I could view was the local channels. Once the card was activated I could view all the other channels except HBO, Cinemax and the test channels. And once the card was paired I could view those.

    With my first Roamio Pro I had a tech screw up my card activation. So when he deactivated my card, I could only receive the local channels. I was pretty pissed when that happened. That was the last time I talked to a tech on the phone. The idiot knew I was calling him on my FiOS landline and still reset my ONT trying to fix it(which made no sense but he wouldn't listen), which of course dropped the call and then never contacted me again. Of course when I tried to call back, the tech support on the phone line was closed. I ended up contacting support by chat at 3Am that night. So once I realized that chat support is open so late, that is now my first choice when I need tech support.
     
  18. Oct 10, 2013 #98 of 136
    BigJimOutlaw

    BigJimOutlaw Active Member

    2,779
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    Mar 21, 2004
    The Roamio update released tonight fixed the macroblocking issue. I have an MCPOD1 card and the macroblocking I was getting on channel 131 is now gone. So presumably we don't have to worry about the specific card anymore.

    But proper pairing of any cards might be Verizon's issue. If the automated phone system's pairing doesn't work, an online chat, phone call, or message to @verizonsupport on twitter to "reint" the card is necessary until they get that fixed (if ever).

    The keyword to support is to "reint" the card.

    (BTW, the @verizonsupport folks are superheroes compared to phone support. Follow them on twitter and if you send them a message they will follow you and get you squared away through Direct Messages.)
     
  19. Oct 10, 2013 #99 of 136
    sac84371

    sac84371 Lost In Space

    70
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    Jan 23, 2003
    Greater...
    Great news. Thanks for the info.

     
  20. jaylaw64

    jaylaw64 New Member

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    Nov 26, 2013
    Ok. 4 hours with FIOS phone support today.

    Rep must do "manual validation" to get copy written content.

    Another key ingredient is that the "data id" of the card may change. Mt rep got HBO working and then went to fix another issue. He could no longer hit the card and I lost HBO. I looked at settings, and the data id had changed. He redid "manual validation" withe new data I'd, and HBO returned.
     

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