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FIOS CableCard Won't Pair

Discussion in 'TiVo Roamio DVRs' started by pbubel, Aug 30, 2013.

  1. Sep 4, 2013 #61 of 136
    aaronwt

    aaronwt UHD Addict

    19,194
    27
    Jan 31, 2002
    Northern...
    Yes it shoudl work. It did with mine. I just couldn't view HBO and Cinemax until it was paired.
     
  2. Sep 4, 2013 #62 of 136
    pbubel

    pbubel Member

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    Jan 30, 2002
    Reston, VA
    Yes you can. You won't be able to get HBO and Cinemax until you pair it however. All of the other channels should work just fine.
     
  3. Sep 4, 2013 #63 of 136
    vurbano

    vurbano New Member

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    Apr 20, 2004
    it wouldnt work yesterday. But I tried today and it did.
     
  4. Sep 4, 2013 #64 of 136
    pbubel

    pbubel Member

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    Jan 30, 2002
    Reston, VA
    Run into the same problem. TiVo's website is always slow and sometimes just won't work. I was hoping when they relaunched it when the Roamio's launched it would improve, but doesn't look like it did.
     
  5. Sep 4, 2013 #65 of 136
    andrews777

    andrews777 New Member

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    Aug 22, 2007
    A possibly helpful note for people working through problems:

    I just spent an hour on the phone with a helpful Fios rep and only figured out right at the end that I had not hooked the coax up. Stupid user error, but everything showed "fine" on his end, which shows that they can't tell if you are really connected.

    I then ran guided setup again and I think reset the box. I called them and worked through the automated system to pair the cable card. That got my channels up (finally), but now I am not authorized to see any of them, even though the list of channels seems to indicate the ones you would expect (and is missing channels like HBO that I don't pay for).

    I will try to update this when I get done, but I would encourage everyone to double check connections, especially if your media area is as crowded as mine is and you are trying to keep an existing unit running while you setup the Roamio.

    EDIT: I called back in and somehow the card showed up as disabled in the view of another CSR. She ultimately went through the whole pairing and initialization process again and everything seems to be working. I still have a few channels that tell me "not authorized" like MGMHD, but that may be on a pay tier I didn't realize.

    I did notice that the CableCard Conditional screen (I think) showed 0 2 3 4 5. Does that mean that I only have 5 tuners working?
     
  6. Sep 5, 2013 #66 of 136
    cheeser

    cheeser New Member

    1
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    Sep 20, 2002
    I may have missed it but what is the process to swap cards from a Premiere to the Roamio with fios? I am guessing I need to call tech support since the card needs to be paired with the roamio but it should not need to be reactivated. Any thoughts?
     
  7. Sep 5, 2013 #67 of 136
    WRX09MD

    WRX09MD Member

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    Aug 24, 2013
    Was that free to transfer season passes or did you purchase the software?
     
  8. Sep 6, 2013 #68 of 136
    BruceShultes

    BruceShultes New Member

    406
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    Oct 2, 2006
    Albany, NY
    Late this afternoon, I received my Pro and started to connect it.

    It took close to an hour and a half before It had downloaded and installed all updates and I got it activated.

    Then I inserted the cable card.

    First I tried to activate it through the website. Although both the website and the Pro said the card was activated, I was receiving nothing other than local channels.

    I called verizon support and they got it working in about 20 minutes. From what I was told they had to de-activate the card and then activate it again.
     
  9. Sep 6, 2013 #69 of 136
    jdmass

    jdmass Member

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    Dec 1, 2002
    Westborough, MA
    Thanks to this site, I able to avoid most of the hassles with activating my Roamio Pro with FIOS. I was upgrading from my Tivo Premiere, and it turned out that I had an 006 Mcard. So I brought to the Verizon store and swapped it for an 017. I installed the Roamio and deferred the cable card installation until all updates were installed. I tuned to 131, inserted the card and did the online activation. It activated everything except Channel 131 and the HBO channels. I opened a chat in the Verizon In-home Agent, and the agent asked me for all my activation info (cable ID, host ID, data ID). He did a manual reset (his words) -- I was tuned to 131 -- and as soon as he was said it was done, the channel came in. Checked HBO, as well as some other channels and everything was fine. About 15 minutes total time in chat.

    One thing to note. Somewhere in this thread, there was mention of some values in the Condition Access menu in the Cablecard Menu. Specifically, the values:

    Conn: Yes EBCP: Yes Val: V 0x00 - the comment was that for HBO to work, V should be non-zero. This is NOT true in my case. All of my channels are functioning and the value on my Tivo is still 0.
     
  10. Sep 8, 2013 #70 of 136
    NYHeel

    NYHeel Active Member

    1,915
    16
    Oct 7, 2003
    How long does the cablecard activation process take online with Fios? I'm currently doing it and it's taking a while. Probably been at least 20 minutes so far. I just decided to move on and complete the rest of guided setup. I probably should have done that first anyway.
     
  11. Sep 8, 2013 #71 of 136
    DCIFRTHS

    DCIFRTHS I dumped SDV / cable

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    Jan 6, 2000
    New York
    I am in the same position as jdmass. My TiVo (premiere) shows the same value: Val: V 0x00 , and none of my channels are pixelated - including HBO, Cinemax, Showtime etc.

    Does anyone know what the 0x00 or 0x01 values mean? Are there other possible numbers that could appear in this field?
     
  12. Sep 8, 2013 #72 of 136
    pbubel

    pbubel Member

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    Jan 30, 2002
    Reston, VA
    I just used TiVo.com which is free.
     
  13. Sep 8, 2013 #73 of 136
    pbubel

    pbubel Member

    100
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    Jan 30, 2002
    Reston, VA
    The pairing process if done correctly takes a minute or two. You on the phone with verizon or trying the web based system?
     
  14. Sep 9, 2013 #74 of 136
    NYHeel

    NYHeel Active Member

    1,915
    16
    Oct 7, 2003
    I tried the web which didn't work. After about 90 minutes I called the automated phone system and that worked right away. Of course that was activating only and not pairing. I later tried the online chat and the technician seemed to know what he/she was doing but alas after they tried the card still wasn't paired. They fed me that BS about having a pending order on my account until Monday and that I should try again then.

    I want to see if I can find that letter they sent me about a year or two ago when they first started copy protecting HBO and Cinemax and cable cards had to be paired. It worked then when I used that automated phone system. Does anyone have a PDF of those instructions?
     
  15. Sep 9, 2013 #75 of 136
    aaronwt

    aaronwt UHD Addict

    19,194
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    Jan 31, 2002
    Northern...
    Yes it worked initially(I used it several times) but I used the same process with my Roamio and pairing did not work this time.

    Here is a link to the FiOS pdf for the cable card installation flyer they sent out.

    http://www.verizon.com/cs/groups/public/documents/onecmsresource/11047_ccf_crm_cable_d97e.pdf
     
  16. Sep 9, 2013 #76 of 136
    ciucca

    ciucca New Member

    270
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    Jun 29, 2004
    I've had the same pixelation issue on my Roamio Pro. I had to get the new cable card XXX-017-000. It took 4 calls to FIOS tech support to first pair the XXXX-006 card to the Roamio box, total about 3.5 hours. Once the last tech got it paired. He said, you know this cable card is not compatible with HBO on the TIVO Roamio. Why didn't they tell me that right away. He then said I would be shipped the right version card in 2 days. 4 days go by no card, I call back, no one knows anything about shipping a new M card to me. WTF?? I am then told to go to the FIOS store near my house and exchange the card. I go there and the dolts know nothing about new version of MCARDS. I argued with him and his imbecile lying manager for an hour that the cards are different , if they have different part number. I even showed him the number on my card and the one the store had was different, but he insisted there was no difference. Finally he agrees to call some number they have to FIOS support and he argues with the person on the phone for a half hour. Finally someone must have told him to shut up and humor the idiot customer and give me the card. All told I was there an hour and a half. I'm now down 4 1/2 hours just to get my new Roamio Pro to work with Verizon.

    Now I'm reading this thread and the pairing is not going to work through the net or on the automated phone system? My head is going to explode. I swear I think Verizon purposely hires morons to work in customer support. Not to be a conspiracy theorist, but I have to believe Verizon purposely makes activating cable cards on TIVOs frustrating on purpose , so the average non-geek will just give up and rent on of their POS overpriced DVR boxes.
     
  17. Sep 9, 2013 #77 of 136
    aaronwt

    aaronwt UHD Addict

    19,194
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    Jan 31, 2002
    Northern...
    All I did was go to the FiOS store and say I wanted to get a cable card with the specific part number. The lady went into the back and came out in a couple of minutes with a cable card that matched the part number I wrote down for her.
     
  18. Sep 9, 2013 #78 of 136
    ciucca

    ciucca New Member

    270
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    Jun 29, 2004
    It is very possible the state you live in is not full of morons! :)

    Anyway I just got home, activated online, pairing of course did not work. Tried live chat and the tech got it paired in 5 minutes. I am convinced the telephone tech support has a requirement that they hire only people with double digit IQs, if you know what I mean :rolleyes:
     
  19. Sep 9, 2013 #79 of 136
    rsnaider

    rsnaider Active Member

    2,693
    0
    Apr 25, 2002
    Long Island, NY
    Has it been confirmed that only 017 cards work and not the 006 cards at this time? I will eventually get one but only have 006 cards right now.
     
  20. Sep 9, 2013 #80 of 136
    aaronwt

    aaronwt UHD Addict

    19,194
    27
    Jan 31, 2002
    Northern...
    My 002 cable cards couldn't be paired. Well at least the tech that dealt with it couldn't get them paired.
     

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