Well that didn't help at all. First chat session seemed to be going well, rep said he would init my card and asked me to hold on for a minute. Two minutes later the internet connection dropped(I have FIOS internet also) and didn't come back online for 10 minutes by then the chat session had closed. So I started a chat and spent over and hour while the rep and her supervisor tried everything they know how to. Nothing. So now I wait for the tech. Oh Verizon, why must you make it so hard.