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FIOS CableCard Won't Pair

Discussion in 'TiVo Roamio DVRs' started by pbubel, Aug 30, 2013.

  1. Aug 30, 2013 #21 of 136
    aaronwt

    aaronwt UHD Addict

    19,155
    19
    Jan 31, 2002
    Northern...
    Mine are still $3.99 but the lady at the store said it will go up in Dec
     
  2. Aug 30, 2013 #22 of 136
    sirkulation

    sirkulation New Member

    14
    0
    Aug 30, 2013
    aaronwt, please PM me about your tivo for sale. I just joined and the forum won't let me PM you (or anybody else) yet. Thx
     
  3. Aug 30, 2013 #23 of 136
    jasbur

    jasbur New Member

    17
    0
    Sep 15, 2006
    Got my new bill yesterday and cablecard is now $4.99.
    Last month's bill they started adding $2.42 for "Regional Sports Network Fee"
    I wonder what they're gonna try adding next month.
    I always hated Comcast for "bill creep" and after several years with Verizon, they are starting to do the same thing.
     
  4. Aug 30, 2013 #24 of 136
    aaronwt

    aaronwt UHD Addict

    19,155
    19
    Jan 31, 2002
    Northern...
    I got the new card up and working. I did the online activation and it did activate the card but it did not pair the card even though the info was entered. This time I used chat tech support instead of the telephone. It took almost half an hour but at least the tech got everything working. And i don't seem to be having any network issues with the Roamio either. At least not yet. Now I just need to see if I can transfer my SPs online.
     
  5. Aug 31, 2013 #25 of 136
    pbubel

    pbubel New Member

    98
    0
    Jan 30, 2002
    Reston, VA
    You got lucky by not having HBO or Cinemax anymore, you only need to pair CC's if you have those channels.
     
  6. Aug 31, 2013 #26 of 136
    pbubel

    pbubel New Member

    98
    0
    Jan 30, 2002
    Reston, VA
    Quick update for anybody that cares. I called Verizon back yesterday afternoon and worked with a tech. Him and his surpervior attempted to pair the card with no luck. I was in a hurry to get to dinner so at the end of the call I didn't think to check my regular cable channels which no longer worked. My locals did so I got fooled.

    Ended up calling back after dinner and another tech and his supervisor (a different guy) worked on it again with no luck. They were able to restore my cable channels, just not get it paired so I could watch HBO or Cinemax. They are now sending a tech out on Sunday to fix it. Not sure what a tech can do but at least they are trying.

    Anybody else have any luck? Any tips are welcomed. Thanks all happy long weekend to everybody!
     
  7. Aug 31, 2013 #27 of 136
    iadbound

    iadbound New Member

    12
    0
    Jul 30, 2012
    The CSR who got mine working said he performed a set top box refresh followed by a "reinit." After that the card was paired. I can't see any reason to roll a truck.

    I would note that the first CSR messed it up completely, and just like you, nothing worked after he tried to pair it. Not satisfied with the result, I decided to call back. The second CSR got the reactivated the card. At that point, everything but HBO and Cinemax worked. He then did the refresh and reinit.

    In any event, you might try calling back before the truck rolls.

    BTW--I see we are neighbors.
     
  8. Aug 31, 2013 #28 of 136
    innocentfreak

    innocentfreak Active Member

    8,950
    3
    Aug 25, 2001
    Florida
    I did the chat tech support on their website which I believe is 24/7 and they were able to pair it in about 3 minutes. The wait to chat took longer.

    I simply told them my card activated fine, but the pairing didn't go through since I couldn't watch HBO and Cinemax. He knew what I was talking about and asked me which card. He hit it again and 3 minutes later it was working.
     
  9. Aug 31, 2013 #29 of 136
    aaronwt

    aaronwt UHD Addict

    19,155
    19
    Jan 31, 2002
    Northern...
    The chat tech support person I was communicating with said he did a reload of the card. It took several minutes but once it was finished I had HBO and Cinemax coming in.

    After this experience I won 't be using phone support as my first choice in the future. That tech screwed everything up for me. And the chat tech support, at 3Am, got most of it working again. I just need to remember in the future to use the FiOS in Home Agent to access the chat tech support.
     
  10. Aug 31, 2013 #30 of 136
    Ferd57

    Ferd57 New Member

    2
    0
    Sep 9, 2008
    Have now spent four hours with five different Fios representatives and they all now seem to say this is a Roamio issue not a Fios issue. Any updates out there?
     
  11. Aug 31, 2013 #31 of 136
    aaronwt

    aaronwt UHD Addict

    19,155
    19
    Jan 31, 2002
    Northern...
    You do have the model card that TiVo Margaret says we need?

    Part number 514517-017-00
     
  12. Aug 31, 2013 #32 of 136
    innocentfreak

    innocentfreak Active Member

    8,950
    3
    Aug 25, 2001
    Florida
    If you follow the instructions several people have posted, you will easily get it working.

    Is your CableCARD activated but not paired? First verify you have the correct CableCARD. The CableCARD needs to have the part number with -017-00. Any other numbers won't pair.

    Do you have 017 on the back of your CableCARD and it isn't paired? Go to verizon.com and sign in. Go to support - contact us and select TV - setup and equipment - and then select chat with us. You will get a popup chat window where you tell the agent your CableCARD is activated but not paired. They will ask for the serial number from the CableCARD. You can get this by going to HBO or Cinemax so that you get the grey CableCARD screen saying this screen is for your provider. After you have given him the serial number, you may want to write down the CableCARD ID, Host ID, and Data in case they need to verify it matches what they have. Then hit clear to exit.

    They will then send the signal to pair the card which takes up to 5 minutes. Once the signal comes in you will see HBO or Cinemax come on. The grey screen won't clear if the signal comes in so unless you hit clear you won't know if it is working.
     
  13. Aug 31, 2013 #33 of 136
    gsusser

    gsusser New Member

    62
    0
    Jul 10, 2011
    My roamio will be delivered next week. I checked my Verizon cable card and it's 002. I called Verizon and asked for the new one. 017. As luck would have it, I happened to get a tech who just got the Roamio and his card hooked up ok. They're sending a new card. He offered some advice... tune to channel 131 after inserting the card. Apparently, that brings up the user info.
     
  14. Aug 31, 2013 #34 of 136
    Ferd57

    Ferd57 New Member

    2
    0
    Sep 9, 2008
    Yes, had the right card and had done all of the steps you mentioned. However, when I just chatted with my the most recent Fios person, they had me
    1) remove the cable card
    2) unplug the tivo
    3) reinsert the cable card
    4) plug in tivo

    This is the only time I was asked to do this by one of the fios tech support and it did the trick after he had reloaded the card. Thanks.
     
  15. Aug 31, 2013 #35 of 136
    aaronwt

    aaronwt UHD Addict

    19,155
    19
    Jan 31, 2002
    Northern...
    131 is just a test channel that requires CC pairing to view it. Just like HBO and Cinemax does. Tuning to HBO and Cinemax without a paired card also brings up the info.
     
  16. Aug 31, 2013 #36 of 136
    mbertrand

    mbertrand New Member

    1
    0
    Jul 31, 2009
    I received a replacement CableCard from FIOS; once it came I performed the on-line activation, and continued to have issues with HBO and Cinemax. Under conditional access in the CableCard menu, it showed:

    Conn: Yes EBCP: Yes Val: V 0x00

    My understanding is that Val: needs to be something other than 0x00 for HBO & Cinemax to work. Through Verizon's online chat, I asked a Verizon agent to send the "reload software" signal to the cable card. After a minute or two the Val: changed to 0x01 and I was able to tune to HBO. I encourage you to use the FiOS online chat option. So far HBO/Cinemax has worked with a -017 card; not with my -002 cards.
     
  17. Aug 31, 2013 #37 of 136
    innocentfreak

    innocentfreak Active Member

    8,950
    3
    Aug 25, 2001
    Florida
    Per TiVo only the -017 cards will work.
     
  18. Sep 1, 2013 #38 of 136
    pbubel

    pbubel New Member

    98
    0
    Jan 30, 2002
    Reston, VA
    I'm going to give the the chat option a try. Seems worth it at least, can always CANCLE the truck roll. I have no clue why they think they need to send a tech out here anyway.

    So I'm in Reston. You near by?


    Sent from my iPad using Tapatalk - now Free
     
  19. Sep 1, 2013 #39 of 136
    iadbound

    iadbound New Member

    12
    0
    Jul 30, 2012
    Just over the Reston line on the Oak Hill/Herndon side. Good luck on the chat.
     
  20. Sep 1, 2013 #40 of 136
    pbubel

    pbubel New Member

    98
    0
    Jan 30, 2002
    Reston, VA
    Oh yeah, you are really close then. I'm right near the North Point Giant which down Reston Parkway from Home Depot.

    Fingers crossed, I'm starting the chat now.
     

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