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FIOS CableCard Won't Pair

Discussion in 'TiVo Roamio DVRs' started by pbubel, Aug 30, 2013.

  1. Aug 30, 2013 #1 of 136
    pbubel

    pbubel New Member

    98
    0
    Jan 30, 2002
    Reston, VA
    Got my new Roamio and picked up a CableCard from the Verizon store today. Enter the Roamio's Host and Data ID into the online system and it activates without issue. Everything looks good expect none of the HBO and Cinemax channels work. Since they are the only copy protected channels in the lineup I call Verizon figuring the pairing process failed and they can fix it.

    Instead support tells me there is a known problem with pairing Tivo Roamio's and they are working on a fix but have no ETA. She promised to e-mail me some information on the problem but of course nothing has arrived yet.

    Anybody else have this problem? I'm planning to give them a call back tomorrow during the day.
     
  2. Aug 30, 2013 #2 of 136
    aaronwt

    aaronwt UHD Addict

    19,180
    23
    Jan 31, 2002
    Northern...
    Mine was fine at first but then HBO and Cinemax went out some time later. Then the tech support person screwed me a bunch of ways. Now I can't get HBO and Cinemax on my ELite that was working and I can't get anything but the local channels on my Roamio. It's like the CC was removed from my account. The As*H*** reset my connection so the phone dropped out, without telling me he was going to do that. And then never called me back. And of course I couldn't get a hold of anyone on their supposedly 24/7 number after that. I have to deal with the idiots in the morning. I might have to stop by the FiOS store and exchange cards.
    I do wish that guy would have never messed with anything since he apparently had no clue what he was doing or he just screwed me on purpose which could also be the case.
     
  3. Aug 30, 2013 #3 of 136
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
    0
    Feb 2, 2008
    Silicon Valley
    Take the FiOS CableCARD out of the Roamio, and look at the part number on the back, above the bar code.

    If that number is either one of these:
    514517-002-00 (MCPOD1)
    514517-006-00 (MCPOD2)
    we think you'll experience a problem.

    We believe CableCARDs with this number:
    514517-017-00 (MCPOD3)
    will work correctly.

    If you have an MCPOD1 or MCPOD2 card, call Verizon and ask them to swap your card for an MCPOD3 card.
     
  4. Aug 30, 2013 #4 of 136
    pbubel

    pbubel New Member

    98
    0
    Jan 30, 2002
    Reston, VA
    Hi TivoMargret, thanks for the info. I just checked and the card I picked up tonight for the Roamio is 514517-017-00 (MCPOD3). My Elite which I confirmed is still working uses an older 514517-006-00 (MCPOD2).

    I'm wondering if I'm just having a normal pairing issue and the rep found the knowledge article about Roamio's not pairing and stopped trying to troubleshoot it.

    Anything else I can try before giving them a call back in the morning?
     
  5. Aug 30, 2013 #5 of 136
    headless chicken

    headless chicken Member

    248
    2
    Oct 8, 2004
    Besides the exorbitant prices, this is another reason why I will never be an early adopter
     
  6. Aug 30, 2013 #6 of 136
    aaronwt

    aaronwt UHD Addict

    19,180
    23
    Jan 31, 2002
    Northern...
    If I have to swap the card I hope they don't try and charge me $4.99 for the new one instead of the current $3.99 I'm paying.

    I need to wait until I finish with chat tech support. I had taken the card out of my Roamio and put it back in my Elite so I could try and at least get my other channels back. I'm waiting on the tech to re-activate that card then he needs to repair both of my cards again to fix what the earlier tech screwed up.
     
  7. Aug 30, 2013 #7 of 136
    aaronwt

    aaronwt UHD Addict

    19,180
    23
    Jan 31, 2002
    Northern...
    I see I have 514517-002-00 for my newest card, the one that was in the Roamio, so I doubt my older card is the 514517-017-00 that I need. I'll need to try and exchange it in the morning.

    Thanks for the info
     
  8. Aug 30, 2013 #8 of 136
    pbubel

    pbubel New Member

    98
    0
    Jan 30, 2002
    Reston, VA
    Live a little my friend. I ended up getting my unit for 375 not 400 and it's the only way to get dynamic tuner allocation and the faster interface. Totally worth this minor issue. Not like I don't have HBO Go while we get this fixed.


    Sent from my iPad using Tapatalk - now Free
     
  9. Aug 30, 2013 #9 of 136
    pbubel

    pbubel New Member

    98
    0
    Jan 30, 2002
    Reston, VA
    Long as the one in the Roamio is the newest model you should be fine.


    Sent from my iPad using Tapatalk - now Free
     
  10. Aug 30, 2013 #10 of 136
    iadbound

    iadbound New Member

    12
    0
    Jul 30, 2012
    I had the exact same problem. I used the self-install process and it activated the card, but HBO/Cinemax didn't work at all (i.e., station not available message).

    Called Verizon at that point. The first CSR completely messed it up causing all channels to be lost. The second CSR, who had never activated a cablecard before, got the card working again (i.e., reactivated). Then he performed a "Reinit", his words, which got the cablecard to successfully pair/validate. After that, HBO and Cinemax worked perfectly. I'll note that the "Val" value showed "V" after the process rather than "?", which was the initial value after activating the card.

    Thus, I must have had the preferred series card, 514517-017-00 (MCPOD3), but it still comes down to the CSR's knowing had to properly pair the cards in the first place.

    Plainly Verizon needs to fix its cablecard activation process so that the automated process actually pairs the cards. From what I have read on this forum, this has been issue ever since the copy protection for HBO/Cinemax changed last summer.
     
  11. Aug 30, 2013 #11 of 136
    pbubel

    pbubel New Member

    98
    0
    Jan 30, 2002
    Reston, VA
    I think you're right, same exact thing happened to me when I got my media center PC. Nothing but a nightmare, Verizon just doesn't care about training.

    Better story was when I moved and the tech showed up and wanted to install two M cards in my old Tivo HD, he didn't realize the M card's support more than one turner. Said his entire shop tells people they need two M cards in a Tivo.
     
  12. Aug 30, 2013 #12 of 136
    iadbound

    iadbound New Member

    12
    0
    Jul 30, 2012
    I agree on the training point, but I get the feeling the average CSR rarely gets a call about cablecards.

    My thought is that Verizon needs to fix its automated activation so that it authorized and validates rather than just authorizing. This would reduce its cablecard calls and save the consumer a lot of headaches.
     
  13. Aug 30, 2013 #13 of 136
    pbubel

    pbubel New Member

    98
    0
    Jan 30, 2002
    Reston, VA
    YES! Completely agree with that. Why waste the money on paying somebody to take my call.
     
  14. Aug 30, 2013 #14 of 136
    aaronwt

    aaronwt UHD Addict

    19,180
    23
    Jan 31, 2002
    Northern...
    It's my newest card, which is the oldest on the list that TiVoMargaret had.

    I went by the FiOS store this morning and exchanged my card for a 514517-017-00 (MCPOD3) card.
    So hopefully this will work fine.

    Now I just need to see if the network issues(It kept losing it's Internet connection) I had with my Pro last night were somehow related to the cable card. Since they did not start until the FiOS rep had screwed up my card in the Roamio Pro. I initiated a clear and delete early this morning and then just unplugged my Roamio Pro before I went to work.
     
  15. Aug 30, 2013 #15 of 136
    aaronwt

    aaronwt UHD Addict

    19,180
    23
    Jan 31, 2002
    Northern...
    The thing is with their automated process there should be no need to talk to a person. In the past this has worked well for me, but not this time. I plan to use the automated process tonight with the new card. I'll be able to do it online(instead of the phone automated service) this time though since I have an activation number for the new card.
     
  16. Aug 30, 2013 #16 of 136
    NYHeel

    NYHeel Active Member

    1,906
    12
    Oct 7, 2003
    Let us know how it goes. This is one reason I'm considering getting a new card for my Roamio when it comes rather than deal with repairing one of the cards in my premieres.
     
  17. Aug 30, 2013 #17 of 136
    Bwatford141

    Bwatford141 Member

    109
    0
    Jan 5, 2012
    Raleigh, NC
    I don't have HBO or Cinimax anymore, but I didn't have to pair my cable card at all when I replaced my XL4 with the Roamio. All channels are working great. I thought for sure that I would be calling verizon...guess not.
     
  18. Aug 30, 2013 #18 of 136
    aaronwt

    aaronwt UHD Addict

    19,180
    23
    Jan 31, 2002
    Northern...
    All mine were working with just swapping the card except for HBO and cinemax which require pairing to work. If I had it over again I would have never called tech support. Since after he did some things the card would not receive any channels except the local ones.

    It would have saved me a lot of frustration. Plus after the tech screwed things up I started losing my internet connection every few seconds on the Roamio.
     
  19. Aug 30, 2013 #19 of 136
    uashruf

    uashruf New Member

    1
    0
    Apr 23, 2005
    I also had this problem with my Roamio and Elite. The cable cards went in and HBO and Cinemax went out. I was sent a new cable card but the same problem happened.

    However, I was lucky and got a CSR who really wanted to help. After about an hour and running up and downstairs between TiVos, everything is working. I spoke to his supervisor to compliment the CSR I was put in touch with (having worked with two others that were clueless) and the supervisor told me that they will make the fix known to all CSRs via an email.

    SO, I believe if you call Verizon customer service again, they will be able to get it sorted out. I didnt know it was a common problem since the device is still so new. I didnt ask what was done, but the CSR said he deactivated all of the cable cards I had an reactivated them one at a time with new Host ID and Data IDs.

    Dont give up, as I think you can have it working perfectly like me. Just call again.

    TiVo is really one of the best things ever.
     
  20. Aug 30, 2013 #20 of 136
    shamilian

    shamilian Member

    442
    0
    Mar 26, 2003
    NJ
    Don't worry as of Aug 1 Verizon raised all the cards to $4.99, just go my new bill.....
     

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