Like some other folks, I had problems with my FIOS CableCARD. It was activated, but not paired with my TiVo. So channels which are copy protected wouldn't display. Today I found a customer service rep who was willing to do as I suggested. He did a "CableCARD reload", and almost instantly everything was fixed. I just thought I'd pass this along. This was mentioned here (http://www.tivocommunity.com/tivo-vb/showthread.php?p=9233875&highlight=cc+reload#post9233875), which is why I suggested it to VZ in the first place. Your mileage may vary.