1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Feedback to Netflix on the new app

Discussion in 'TiVo Premiere DVRs' started by sbiller, May 11, 2012.

  1. Drewster

    Drewster Shooting blanks

    10,752
    2
    Oct 26, 2000
    Costa Mesa, CA
    The problem with NetFlix' approach is that we've seen it before.

    Attempting to have the same UI, the same look and feel, across all endpoints results in a "platform" which is crippled by that constraint. Such applications never look "right" on any endpoint, always have limited functionality, and often perform poorly.

    But hey, that's their choice. I just think it's a louse one. In my opinion this choice has a high opportunity cost in that they forgo the opportunity for a truly outstanding experience. Effectively they force everyone to have a crappy experience instead of letting anyone have a great one.
     
  2. mikeyts

    mikeyts Stream Warrior

    2,390
    2
    Jul 10, 2004
    San Diego,...
    When you say "we've seen that before" to what specifically are you referring?

    They risk that some people might not like the common Netflix UI experience, who might prefer something customized to be extremely like the rest of the hardware platform's native UI, but they deliver what should be a experience with a reliable level of utility and functionality by taking all of that out of the hands of random hardware developer's firmware teams (who, I'm sure, appreciate being saved the expense of developing something custom). The common Netflix UI offers much improved capability over the original TiVo UI. With it, Netflix knows they've given the customer an ability to browse some subset of their library (including custom genres as chosen by the user at their website) and to search all of it, with an incremental search-term interface. They've also given them title sub-menus by to which to navigate television series by selected seasons.

    There are platforms which continue to have their own custom UI, like Roku and Xbox (apparently written by Netflix for the first time), but Roku's interface isn't that far different from Netflix's standard, and Microsoft largely gets what Microsoft wants, given 37 million units deployed in the US (67 million worldwide and Netflix streaming video is now available in Latin America, Canada and the UK). Besides being Metro-esque, the Xbox Netflix UI is adapted to Kinect vocal and gestural control, something present in most if not all the other myriad available Xbox streaming apps. I'm sure that they'd have produced a custom UI for the PS3 if Sony'd wanted one, but there are no third party PS3 apps which ape the XMB (thank goodness :D). Sony used to have a really horrible Netflix GUI on their BD players and streamers, but now have the common one no doubt the easiest way to get access to 5.1 sound, closed captions/subtitles and 1080p video (Sony's BD players and streamers continue to have a really horrible custom Amazon player).
     
  3. crxssi

    crxssi Veteran TiVo User

    2,791
    0
    Apr 5, 2010
    Using totally different remotes that have no analog to the TiVo's. And of the people I know with Netflix, every single one of the uses it almost exclusively with a single device, with the exception of also on Android or Apple tablets, which use very different on-screen controls, anyway.

    Fair enough. But my "broken record" comment was targeted at: every time someone has a valid complaint about the control inconsistency, the same people immediately say "cross-platform consistency", as if that is somehow going to solve the problem for the poster or make them feel better about how they don't like it.
     
  4. mikeyts

    mikeyts Stream Warrior

    2,390
    2
    Jul 10, 2004
    San Diego,...
    And I have the opposite experience--most of the people I know with Netflix and TiVo have family households with multiple televisions and Netflix running on multiple different platforms and they rarely chose to use the old brain-dead and featureless original TiVo Netflix player if they could help it.
    I haven't heard anyone put forth that explanation as a "solution" to anyone's distaste for the Netflix common UI--it's just an explanation, and many of the people who complain ask why the TiVo Netflix UI is like it is. On 98% of hardware platforms Netflix is going to look and work the same as this. Most if not all of those platforms have UP, DOWN, RIGHT, LEFT, SELECT, PLAY, STOP, PAUSE, FF and REW buttons on their remotes, which is what the common UI uses (unless you choose to control a player on a game console with a pad; I control the players on my Xbox and PS3 with a Harmony One--and a Harmony PS3 BT adapter--though I can turn my Xbox on to watch any of its many available streamers and control them with Kinect).
     
  5. chrispitude

    chrispitude New Member

    518
    0
    Apr 23, 2005
    Exactly - it's consistent for them, as a vendor of their service. It's not consistent for us, the owner of an end device used to (and expecting) a certain experience.
     
  6. Jackamus

    Jackamus New Member

    90
    0
    Sep 20, 2010
    FL
    I have to say the new Netflix app is not all that great. The streaming stops for no reason. The previous app worked well. I have a Roku and Netflix works with no issue on that device. All my devices are hardwired, so it's not a network issue. I just hope TiVo and Netflix can get together and get the app smoothed out.
     
  7. aaronwt

    aaronwt UHD Addict

    19,190
    25
    Jan 31, 2002
    Northern...
    The streaming part works fine here. A title starts streaming at 720P, in 20 seconds or so it switches to 1080P and stays there until the end of the title. I have watched many hours of Netflix now with the New Netflix app on TiVos and so far the streaming has been rock solid.

    Even the several hours I've streamed on a Premiere from my GFs slow DSL 1.25Mb/s connection has been rock solid.(of course it's not HD, but even with the slow connection there isn't even a hiccup.)

    I am using Google DNS on the router at home and on my GFs router as well.

    Even with the old TiVo Netflix app streaming was rock solid just like it is now.
     
  8. moyekj

    moyekj Well-Known Member

    11,148
    33
    Jan 23, 2006
    Mission...
    I've watched probably 15 titles with new Netflix application and haven't had any glitches. Once it settles in on a resolution it stays that way throughout for me. Got used to the unorthodox remote buttons after using it quite a bit so that doesn't bother me too much anymore, so all in all a huge improvement over the previous version.
     
  9. lujan

    lujan Member

    418
    0
    May 24, 2010
    So what is different about your hardware than mine where mine will just go to a blue screen as if there is no video source? It only works correctly when I uncheck 1080p in the video settings screen.
     
  10. morac

    morac Cat God

    8,954
    22
    Mar 14, 2003
    NJ
    Does your TV support 1080/24p?
     
  11. lujan

    lujan Member

    418
    0
    May 24, 2010
    Yes, I'm using 1080/24p through the Blu-ray and HD DVD players.
     
  12. aavi722

    aavi722 New Member

    26
    0
    Apr 23, 2010
    Why are companies always obsessed with messing with things that work for the most part and inevitably always make everything worse?

    Starting with having to re-log into my Netflix account again. When I turned the TV off, I was using Netflix. Now, when I turn it back on again, you don't know who I am?

    I hate everything about it. Before, I could quickly page through my titles of my instant streams downloaded and select the one I want. Now, I have to look at little thumbnails and crawl along one at a time using the right arrow to try to find what I want. Half the time I can never even find what is highlighted without searching around the screen. Then I have to try to read small print ten feet away from my television to figure out what I have highlighted.

    Before I could use the left arrow and immediately exit what was playing. Now, I have to fast forward all the way to the end of the movie to get the options of going back to my list or removing the title from queue which I could do instantly before.

    I hate it. This is like taking the tires off your car and hiring somebody to make you square ones.

    The more these companies "improve" things, the worse they get. Stop fixing things that aren't broke!
     
  13. MC Hammer

    MC Hammer New Member

    177
    0
    Jul 28, 2011
    Sounds like you need to upgrade your setup.
     
  14. mikeyts

    mikeyts Stream Warrior

    2,390
    2
    Jul 10, 2004
    San Diego,...
    Huh? The UP and STOP buttons on your remote don't work? (Also, though slower than the 8 titles at a time you can page through the old TiVo UI, you should be able to move 3 at a time with the FF and REW buttons; not trying to invalidate your criticism, just FYI :)).
     
  15. aavi722

    aavi722 New Member

    26
    0
    Apr 23, 2010

    My 50 inch plasma suits me just fine and has a beautiful picture. A faint color box highlighting selections, which this new "upgrade" now forces us to use, does not stand out at all.

    Even if it did, I still don't like having to troll for my selections and almost need binoculars to see title information. And up is back?

    Right. I wonder if their design engineers are wearing their shoes on the right feet.
     
  16. compnurd

    compnurd New Member

    1,011
    0
    Oct 6, 2011
    Couple of things. Just re signed up with netflix after reading alot about the new update

    First Quality is freaking awesome... really cant beat 1080p/24

    Second controls are really not that bad and 3rd i was watching a movie in under 30 seconds from launching the app. Nice work here
     
  17. Dr Strangelove

    Dr Strangelove New Member

    25
    0
    Sep 19, 2011
    Is anyone experiencing a problem where the movie plays full screen for a few seconds then the screen goes blank and now I am looking at 1/4 screen on the upper left corner? is this a resolution problem?
     
  18. moyekj

    moyekj Well-Known Member

    11,148
    33
    Jan 23, 2006
    Mission...
    Sounds like your display can't handle 1080p/24. Disable 1080p as a valid output on your TiVo to see if that fixes it.
     
  19. basscadet

    basscadet New Member

    25
    0
    Mar 21, 2003
    I use three separate boxes for Netflix (four if you count my PC). I have my TiVo, my PS3 and my Panny TV that all serve up Netflix, and I do use them all. If I have my PS3 running to play a Blu-Ray movie and my wife decides she just wants to check Netflix afterwards, then we usually just stay on the PS3. If we want to fire up Netflix from a dead stop, we use the TV itself - the interface is a bit faster than it is on TiVo and I know I have my picture settings set up right for it (I don't know where I can find test patterns to run through TiVo). But if we're watching TV already and we decide to just check Netflix, we usually use TiVo because it's easiest. (We're also planning to get a Roku box for our second bedroom, which has no cable box.)

    It's nice now that the interface is (mostly) consistent across all devices, because our usage pattern is pretty much device-independent, depending more on whatever's most convenient. There are still a few annoying differences, though - I'm actually here because I'm trying to find out how I can get stream info on TiVo, which both my TV and PS3 will show me if I just hit the info button. TiVo's Netflix does nothing when I hit the info button. I actually don't want the full TiVo-style info, I want what I have with Netflix on my other devices, which just shows time elapsed/remaining and which stream I'm being served.

    Based on the fact that TiVo's Netflix implementation is now so close to the others, it seems to me that any further changes you see will be to bring all versions more in line with each other rather than with TiVo's interface. You may not like it, but I think it's probably reality and it does reflect how at least a segment of their customers do use the service. Whether it's the majority, I don't know, but I'm sure they must have some research on that.
     
  20. L David Matheny

    L David Matheny Active Member

    1,589
    2
    Jan 29, 2011
    SE Ohio
    If TiVo could devise some way to make the Netflix menus behave more like they belong on a TiVo, they could then allow us to choose which behavior we want. That would be ideal, of course.
     

Share This Page