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Feedback to Netflix on the new app

Discussion in 'TiVo Premiere DVRs' started by sbiller, May 11, 2012.

  1. aaroncgi

    aaroncgi New Member

    Apr 13, 2010
    1. How about a user guide? I just noticed this update, and it's no longer logical which button does which function - ie not consistent with other Tivo functions. We need to know which buttons do what, particularly for exit, back, etc.

    2. I still haven't found any way to exit a Netflix program without going all the way back out to the Tivo main menu. This is maddening and needlessly time wasteful when trying to watch multiple episodes of a TV series.

    3. When viewing a selection with multiple episodes (ie a TV series), the first selection no longer brings up a list of episodes. There's yet another step where you have to select 'more episodes', pointless. The list should come up when you first select the show.

    4. The channel down/up and skip forward/back buttons no longer function. Now I have to scroll through our entire list of 90+ selections ONE AT A TIME, or use a clunky search, instead of scrolling a page at a time or to the start/end of the list. This is ridiculous. And there are only four selections of the list shown on the screen at a time, instead of the 15+ that were on the previous version. What is this, 1995?? And despite only having four selections showing at a time, they're much harder to read than a simple text list.

    5. To top all this off, the new application is at least twice as slow to load initially and to start a program once you hit play. And the old application was no speed demon already. Plus, the quality for everything so far is no better, and often much worse.

    So to me, this is the definition of an epic fail. How do I revert to the old application?
  2. Drewster

    Drewster Shooting blanks

    Oct 26, 2000
    I find the on-screen keyboard to be excessively slow. Both the keyboard itself (physical key press to on-screen movement if the cursor) and the delay of the live-search results for EVERY key press.

    And the keyboards for user/pass login vs search are different. I struggle to think of how that was a good idea.

    I would appreciate heavier fonts.

  3. GoEagles

    GoEagles New Member

    Dec 2, 2006
    I found this odd but, when you search for content on TiVo and then click on an item to view a specific episode, it doesn't play that episode directly, you have to search for that specific episode. That isn't intuitive at all.
  4. rogmatic

    rogmatic New Member

    Sep 17, 2009
    I don't have the Netflix folder in my Now Playing list in SD menus buy I do in HD. I can't add it because when I go to video on demand there is no option to do so. Any ideas?
  5. morac

    morac Cat God

    Mar 14, 2003
    Press up.
  6. mrsean

    mrsean New Member

    May 15, 2006
    Does anyone know how to reset the Netflix app? Everytime I start it, I see the "Are you a member?" screen in gray and then it immediately asks me for my credit card info as in for a new signup. I am already a Netflix subscriber.

    So far, I've tried all of the arrow keys and clear. I've also removed Netflix and re-added it but that did nothing.

    Update: I found out that I improperly entered my username the first time. So how can get back to the "Are You A Member?" screen.
  7. gteague

    gteague golftango

    Apr 1, 2007
    i'm not a programmer, and i can prove it! but for the life of me i can't see why tivo can't map the button presses on their end. in other words, if netflix requires a given signal to exit, why can't tivo map the left arrow button to perform whatever netflix thinks is an 'exit' code while the tivo user is in the netflix app?

    am i over-simplifying the problem here? or perhaps when we enter the netflix module there is no tivo control whatsoever and tivo cedes all button control. but even then it would seem to me that netflix could do a simple 'tivo overlay' layer on top of the application software to remap the buttons.

  8. moyekj

    moyekj Active Member

    Jan 23, 2006
    Mine shows up in both, however the SD My Shows launch point doesn't work while the HD launch point does. I can launch from SD Showcases though. The option to add/remove Netflix from My Shows is gone probably because that was an SDUI relevant option and TiVo is slowly crippling SDUI more and more to get remaining stragglers over to HDUI.
  9. crxssi

    crxssi Veteran TiVo User

    Apr 5, 2010
    Margret explained this in another thread:


    "If you find movie in TiVo Search, we can take you directly to that movie in the Netflix app.

    If you find a specific episode of a series in the TiVo UI, we can tell that Netflix has that episode, but there is no way for us to take you directly to that episode in the Netflix app. (They don't have an API to support it.) The best we came up with was to take you to the Netflix app and execute a Search for that series. "
  10. crxssi

    crxssi Veteran TiVo User

    Apr 5, 2010
    This needs confirmation and rewording- sounds like it should be in the changelog... (I do not have Netflix, so I cannot test/experiment).
  11. L David Matheny

    L David Matheny Active Member

    Jan 29, 2011
    Good point. It does seem like some TiVo driver subroutine would have to map hardware codes received from the remote control to some kind of logical button codes. Maybe they could just swap in a different mapping table before entering Netflix mode and then switch back to the normal table when exiting Netflix mode.
  12. b_scott

    b_scott TiVo Fan

    Nov 27, 2006
    I like it, it's the same as the PS3 app which I always used because of the PQ and the 1080p/5.1

    My only issue other than the non-intuitive exit controls, is that once it switches to 1080p my Tivo freaks out and blacks out for a moment. This should be seamless like on PS3, a graduated change.

    I only have 1080i/p selected in my Tivo settings, and I don't think I can ONLY select 1080p upconversion. So this will happen every time.

    edit: new issue. If you rewind and then play, the audio un-syncs and you have no audio until you go back to the menu and hit play again.
  13. moyekj

    moyekj Active Member

    Jan 23, 2006
    I don't think it's a bug. It's intentional. Netflix launch point from My Shows in SDUI is no longer intended to be available, so you have to use HDUI if you want this. Else just go to Showcases in SDUI to launch it.
  14. moyekj

    moyekj Active Member

    Jan 23, 2006
    BTW I haven't seen much mention of this but having working captions in Netflix is a significant feature IMO and I will use it all the time. One small issue with it is with captions enabled when there is music but no dialog all you see is a box with an X in it for a caption (instead of ideally no caption or a music symbol). Like other remote functions for Netflix it's not the easiest thing to toggle on/off and you have to enable it separately for each show you play back but it's still great to have something available.
  15. aaronwt

    aaronwt UHD Addict

    Jan 31, 2002
    The only way to avoid this is to only select one resolution output like 720P or 1080i. SInce the TiVo cannot scale to 1080P, any time it switchcs between resolutions it is going to have to re-sync the HDMI input, just like every HDMI device has to when it switches output resolutions

    Other devices like the PS3 can be set to scale everything to 1080P output so this never happens. If the TiVo could scale to 1080P60 like the PS3 it would not happen with this. But just switch to one output resolution of 720P or 1080i if you want to avoid it.
  16. jrtroo

    jrtroo User

    Feb 4, 2008
    So, does anyone know how to show progress without pausing? I'm tired of guessing. Does it even exist?
  17. aaronwt

    aaronwt UHD Addict

    Jan 31, 2002
    You pause. Just like on most of the Netflix Apps on other devices.
  18. JfNebraska

    JfNebraska HD Initiate

    Oct 2, 2001
    I just want to weigh in again that the picture quality of this app is very, very good. I don't use Hulu or Amazon, so I can't compare those, but this Netflix app has better picture quality than Comcast HD, Dish Network HD (which is inferior to Comcast HD), or AppleTV.

    Personally, I will sacrifice a large amount of convenience and gladly climb a non-intuitive learning curve to get the best possible picture. Put another way, if something is available on Netflix (a fairly paltry selection to be sure), I will watch it there, even if it's also available on my other sources.
  19. Larry in TN

    Larry in TN New Member

    Jun 20, 2002
    Has anyone put together a summary of what the remote buttons do in the new Netflix app?
  20. aaronwt

    aaronwt UHD Addict

    Jan 31, 2002
    Play is play/pause
    FF is FF
    REW is REW
    Pause will pause/play during playback

    Right on the D pad is FF
    Left of the D pad is REW

    Select or Play will start a title
    Pause/Play/Select will pause and play the title during playback

    Up on the D-pad exits to the Netflix app while playing a title.

    And of course Live TV, the TiVo button, etc will completely exit the App and take you back to the normal TiVo menus and TV playback etc.
    (And I think someone mentioned the clear button will exit out of the Netflix App too, but I've never tried it since I don't use that button since you only need the upper two thirds of the remote when using the Netflix app)

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