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Feedback to Netflix on the new app

Discussion in 'TiVo Premiere DVRs' started by sbiller, May 11, 2012.

  1. b_scott

    b_scott TiVo Fan

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    Nov 27, 2006
    chicago, il
    yeah i've never understood that about this version of the NF client.
     
  2. mikeyts

    mikeyts Stream Warrior

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    Jul 10, 2004
    San Diego,...
    I'm assuming that you're talking about an information overlay that you can bring up in the upper lefthand corner like this:
    [​IMG]
    It's actually rare--of the 7 devices I own with embedded Netflix players (TiVo, PS3, Xbox, Roku 2 XS, Panasonic DMP-BDT220, -BDT110 and Sony BDP-S390), only the Sony ones (PS3, BDP-S390) have that feature. It's a cool feature that I really like--it tells you exactly what video encoding you're currently receiving (Low/SD, Medium/SD, High/SD, Medium/HD, High/HD or X-High/HD), which soundtrack you're playing and what subtitles/captions are being displayed, as well as that timestamp. You say that your Panasonic television has it (the 2011 and 2012 Panasonic BD players do not, AFAICT)? Does it look like the shot above?

    Both the PS3 and Sony BD player can also turn subs/captions on and off with a SUBTITLE remote button, which I don't think any of the others which support subs can (Xbox, Roku 2, BDT220).
     
  3. aaronwt

    aaronwt UHD Addict

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    Jan 31, 2002
    Northern...
    I don't know. For 1080P24 output from the TiVo Netflix app I've used it on a Samsung LED DLP, a Samsung LCD, and a Toshiba DLP set. None of them have had any issues with the 1080P24 video.

    Have you gone through the normal troubleshooting, like changing the HDMI cable? Even though it might work fine with one device it could still have an issue with another device. Over the years I've had a few cables like that, mostly from Monoprice. It's not the norm bit it happens occasionally.
     
  4. MadPiper

    MadPiper New Member

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    Jan 13, 2009
    I HATE that they changed Netflix to an App! I want the old Netflix experience back, where it was just like a folder on my Tivo, and my Tivo controls worked just like they are supposed to. What were they thinking?
     
  5. CharlesH

    CharlesH Member

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    Aug 29, 2002
    Sacramento...
    I guess it is just reality that Apple has the clout to dictate that apps on their platforms will conform to their UI conventions, but TiVo does not have that clout. Whether or not it makes the majority of Netflix users happy, it sure makes the implementation easier. It is still not clear to me where users are supposed to find out the various gestures (such as button-up = exit current stream) if you don't already know them from the Netflix app on other platforms.
     
  6. crxssi

    crxssi Veteran TiVo User

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    Apr 5, 2010
    I am not sure I would totally agree with that. In the case of key bindings, it is no more effort to bind exit to the left arrow than it is to bind it to the up arrow. Where keys are double used (like play/pause) it might be more tricky.

    True that
     
  7. mikeyts

    mikeyts Stream Warrior

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    Jul 10, 2004
    San Diego,...
    The problem is that, in the Netflix common UI, LEFT is not BACK and is bound to another function (a sort of one-at-a-time scroll through frames clip navigation using LEFT and RIGHT).
    That doesn't just go for this app or this platform; there should be some formal instructions for how to use any app, but there never seems to be. What would be the harm in having some kind of help function in the app with a page or two of instructions? It's not that hard to intuit basic operation--I start the app and find myself presented with a grid of cover thumbs, so I'm gonna guess that I can navigate that grid with UP, DOWN, LEFT, RIGHT and choose one of them with the OK/SEL/whatever's-in-the-center-of-the-directions key and maybe start it immediately playing with the PLAY buttom. As it happens, FF and REW will move right and left through the thumbs faster, but how should I know that? While playing one of the titles, I'm gonna guess that the STOP remote button will get me out of it (weirdly, STOP doesn't work in the old TiVo Netflix app, though it certainly does work when playing a TiVo recording :rolleyes:). UP also works to get out of playback, but how I am supposed to know that?
     
  8. stealingrockstar

    stealingrockstar New Member

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    Jan 15, 2012
    Muncie, IN
    I have this issue also. I happens frequently enough to effect my viewing experience. We should have the ability to set the highest quality so it can stop this from happening.
     
  9. sammydee

    sammydee New Member

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    Sep 24, 2006
    Just got the update. Had to fight for an hour to get logged back in to Netflix. Between the new app not recalling the id/password and the Netflix site being down, this was pointlessly annoying.

    The fact that the buttons are utterly in-TiVo like is a serious problem. My wife knows how to use TiVo (having had one since '99), but has no knowledge of or interest in how Nerflix works on an Xbox or anything else. The fact that most buttons don't work and the rest aren't documented is a major issue.

    Navigating the instant queue is pretty and horrible. Slow and squinty. I'd rather see the text names of items.

    I'm sure someone in Los Gatos is patting themselves on the back. They shouldn't be. And the folks in Alviso should be quite sad. If my wife has to learn new UI, her allegiance to TiVo will fade. Why TiVo thought enabling this dilution of their brand is amazing to me.
     
  10. jrtroo

    jrtroo User

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    Feb 4, 2008
    Trust me, after a few days its not too bad to pick up the new navigation while in the UI (I'm not saying I like it). The hard part is adjusting while watching content. Its easy to forget its Netflix vs another source, and then you end up pausing unexpectedly or worse, clearing yourself right out of the app.
     
  11. astrohip

    astrohip Well-Known Member TCF Club

    10,052
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    Jan 6, 2003
    Houston &...
    Forgive me for jumping into the middle of this thread, it seems like the best place for a couple of Netflix questions. I have never used NF before, don't even have an account yet.

    [I have an Elite, and I have the latest update]

    1) Can I use NF with the SDUI? I prefer SDUI over the HDUI, and am hoping I can use NF in either UI.

    (and this is really the reason I've never used NF)
    2) I heard that (finally) captions are now available in the NF app on TiVo. Can anyone confirm this? Are most NF shows captioned?

    Thanks!
     
  12. moyekj

    moyekj Well-Known Member

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    Jan 23, 2006
    Mission...
    1) Yes. You can launch new Netflix using SDUI from TiVo Central->Video On Demand->Netflix
    2) Yes, with this updated Netflix captions are now available. You can't toggle them on/off dynamically while watching but you can turn them on before starting to watch on a per show basis. I use it all the time and it works great.
     
  13. astrohip

    astrohip Well-Known Member TCF Club

    10,052
    37
    Jan 6, 2003
    Houston &...
    Thanks! I watch 100% captions, so toggling is not an issue.

    I guess it's time to join the streaming era... :rolleyes:
     
  14. TerpBE

    TerpBE Go Terps!

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    Jan 23, 2003
    Philly 'burbs
    Is there any way to remove the progress bar when Netflix is paused? I tried showing my son something yesterday, hit "clear" out of habit to remove the progress, and ended up exiting Netflix.
     
  15. Jeff_DML

    Jeff_DML Member

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    Mar 2, 2009
    With the new netflix client, I started a kid video for my son and video just froze. I waited for a few minutes but eventually pulled the plug. Sadly I was hoping this would allow me not to power up my PS3 to watch netflix but I guess not.

    Couple of other complaints:
    1. Video quality is terrible when videos start and for a long time. I understand that is trying to figure out your bandwidth but my PS3 is not as bad and seems quicker to ramp up.
    2. PS3 has a nice kidzone option


    anyone know what internet speed you need for 1080p24? I only get 720p with my 6Mpbs DSL connection.

    TIA
    Jeff
     
  16. gteague

    gteague golftango

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    Apr 1, 2007
    dfw (euless)
    i only went into netflix once (since the update) to make sure it works and several more times when i inadvertently knocked myself out of the app, but ii didn't see an option to turn captions on and i'd like them on permanently. i'm at the 'search' screen with my instant queue and recently watched items, how do i get to the captions option from here?
     
  17. moyekj

    moyekj Well-Known Member

    11,140
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    Jan 23, 2006
    Mission...
    You have to select a particular show and then enable it for that show. There is no global (every show) option. For episodic shows if you enable it for 1st show and then within same Netflix session you continue to watch next episode then it remembers you have CC on. As soon as you exit Netflix then you will have to re-enable CC for a show again.
     
  18. gteague

    gteague golftango

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    Apr 1, 2007
    dfw (euless)
  19. razor237

    razor237 New Member

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    Feb 1, 2002
    Jackson, NJ
    hey , is there any place to find a list for the remote commands for navigation when using the new netflix app ..... I was having trouble exiting out of a show to get back into the show list without exiting the entire app

    thanks
     
  20. mikeyts

    mikeyts Stream Warrior

    2,389
    2
    Jul 10, 2004
    San Diego,...
    Nope, there isn't (AFAICT) and as I was saying up above there should be a page or two of instructions accessible from the app.

    Either STOP or UP will stop playback and return to where you were in the UI when you started it.
     

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