1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

"Failed" while loading seriesFIXED!

Discussion in 'TiVo Help Center' started by SanFranGun, Mar 9, 2013.

  1. SanFranGun

    SanFranGun New Member

    48
    0
    Jun 24, 2003
    Madison, WI
    My Sony SVR-2000 failed on attempting to load an update. Reading on this forum lead me to believe that it was a hard drive problem. However, on the advice of a Tivo tech, I corrected it as follows:

    (1) System Reset --- Reset Thumb Ratings and Suggestions

    (2) System Reset --- Clear Program Data & To Do List

    I first initiated #1. When that completed and the problem wasn't solved, I initiated #2 which took five hours to complete despite the message that it would take one. That took care of the problem.

    The tech's instructions were that it was a "cache" problem and that I should try the above fixes sequentially and then try "Clear and delete everything" for my third attempt if the previous two didn't work. That proved unnecessary.

    Note that it takes forever for the Tivo to perform these tasks and it is unresponsive while the 2nd is ongoing. (Don't know about the first since I started it and then left it unmonitored.) Don't get discouraged.

    Hope this helps someone avoid purchasing a new hard-drive unnecessarily.
     
  2. unitron

    unitron Active Member

    16,390
    2
    Apr 28, 2006
    semi-coastal NC

    And when you say "load an update", do you mean the usual daily call program guide data, or an actual update to the latest (for the Series 1s) version of the TiVo operating system?

    Was there a problem with the TiVo trying to call in to the servers and not being able to complete the call?
     
  3. SanFranGun

    SanFranGun New Member

    48
    0
    Jun 24, 2003
    Madison, WI
    to unitron:

    It was the usual daily call to update the program guide data. (I don't think that the software for the SVR-2000 has been updated by Tivo in years.) The modem completed the call, then the "Phone Set-up" screen showed "downloading, phone in use", then (after 20 or 30 minutes) it showed "loading data, 1%, 272 minutes, phone not in use", then (after a few minutes) after the percentage increased a few digits and the minutes decreased by a few tens, the message changed to, "Failed while loading series."

    I tried doing a "Guided Reset" but that didn't help.

    The referenced on-screen messages are paraphrases from memory.

    This incident occurred because I turned off the Tivo for about a week while my TV was in the shop thinking to save wear and tear on the hard-drive. Bad idea. It was working fine up until then. I will never again turn it off.

    (As an aside, as a result of the TV repair, I learned that there are no wires or stand-alone parts in the guts of my flat screen. It's one giant circuit board with inputs plugged right into the board. One of the HDMI ports wasn't working properly so their "fix" was to swap out the circuit board entire. But for lcd and speaker problems, I'll bet that that's the fix for everything.)
     
  4. unitron

    unitron Active Member

    16,390
    2
    Apr 28, 2006
    semi-coastal NC
    Is that Sony lifetimed?
     
  5. SanFranGun

    SanFranGun New Member

    48
    0
    Jun 24, 2003
    Madison, WI
    Absolutely. Were it not, I wouldn't consider buying a replacement hard-drive. I'd just buy a used Tivo w/lifetime service on eBay or from Weaknees.
     
  6. unitron

    unitron Active Member

    16,390
    2
    Apr 28, 2006
    semi-coastal NC
    Do you have any spare hard drives lying around available for temporary experimental use?
     
  7. SanFranGun

    SanFranGun New Member

    48
    0
    Jun 24, 2003
    Madison, WI
    No, alas!
     
  8. unitron

    unitron Active Member

    16,390
    2
    Apr 28, 2006
    semi-coastal NC
    Okay, let me try to sleep with my thinking cap on tonight.
     

Share This Page