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External Modem on a Series 1

Discussion in 'TiVo Help Center' started by kdsnet3410, Jun 6, 2011.

  1. kdsnet3410

    kdsnet3410 New Member

    6
    0
    May 15, 2011
    I am trying to get my philips series 1 through guided setup. I know the modem is bad so I bought a cheep external modem.

    I followed the steps laid out on a tivocommunity forum

    When I connect the external modem dials and makes all the great dial up noises but I always get there error: "Failed. Service Not Answering"

    I tried to update the dialing number from tivo site with a local number but still no luck.

    my current dial prefix is: ,#319,,xxxxxxxxx,

    Where xxxxxxxxxx is a local dial upnumber from tivos site.

    Any thoughts would be very appreciated.

    ~Kevin
     
  2. unitron

    unitron Active Member

    16,400
    5
    Apr 28, 2006
    semi-coastal NC
    Perhaps the service really isn't answering. The past few months that's been happening off and on to people with good internal modems and people who connect via the internet.


    Can you actually hear the dial tone, hear the modem go off-hook at the TiVo's direction, hear the modem dial that local number, and then hear that rushy, swirly, beepy, chirpy sound modems make when they're handshaking?

    If so, try changing the 19 to higher or lower numbers, like 96 (which is actually lower) or 28 or33 or 56.

    And of course the prefix itself is only supposed to be comma poundsign number number number

    The local number you dial is entered separately on another line.

    That way it uses the serial port to external modem method even if it dials a toll-free number for something.
     
  3. unitron

    unitron Active Member

    16,400
    5
    Apr 28, 2006
    semi-coastal NC
    One other thing.

    You have to have version 3 of the S1 software for that external modem trick to work, but if the TiVo is getting the modem to dial out you probably do.
     
  4. bkc56

    bkc56 Designated Grunt

    775
    8
    Apr 29, 2001
    Santa Rosa,...
  5. kdsnet3410

    kdsnet3410 New Member

    6
    0
    May 15, 2011
    The reason for the extra local number at the end was because I read that the toll free numbers used for guided setup were discontinued... Perhaps that is incorrect.

    I can hear a dial tone, then dialing, and the modem is making what I think are typical modem sounds (It does seem to repeat the sequence a few times). After the modem shuts up for about 15 seconds it hangs up and the tivo gives me the error.

    I tried the other codes and still no luck. Maybe I should just keep trying periodically for the next few days to see if I get through.
     
  6. unitron

    unitron Active Member

    16,400
    5
    Apr 28, 2006
    semi-coastal NC
    When you go into Messages and Setup, Recorder and Phone Setup, Phone Connection, Change Dialing Options, the first line is Set Dial-In Number.

    That's where you put the local number, but don't do it first.

    Go down to the next line (Set Dial Prefix) and put in

    ,#319

    then make sure call waiting prefix is none, Tone/Pulse should be Tone, unless you're on the world's oldest phone system, Phone Avail. Detection should be off, and Dial Tone detection should be off.

    Then go back and hit Use these dialing options, no matter what number is in the top line.

    Then try Make Test Call.

    If you try to change the dial in number first it trys to dial up and get a list of local numbers, and if you can't complete a call, well you see where that's going.

    Also, read the various TiVo external modem tutorials/how-tos online and see what they say about how to set your external modem (you do that by hooking it to a computer's serial port, or with switches on the modem itself, depending)

    What's the brand and model number of your external modem and did you get any documentation with it?

    Also, are you using a "real" phone line, and not one of those over the internet or through your cable company deals?
     
  7. kdsnet3410

    kdsnet3410 New Member

    6
    0
    May 15, 2011
    Sorry, that last week was a little hectic and I did not have much time to fiddle with the series 1 TiVo.

    Because I am in guided setup I do not have he options for the phone number. So I will assume the default number is still workingÂ…

    I am using a trendnet tfm-560x and I sent all the AT commands that is recommended. There are not any switches on the modem, its all configurable via AT commands. I went through the manual and nothing stuck out. One of the tutorials told me I had to ignore RTS and that was not in the manual but it still accepted the at&r1 command. Also, I could not disable the TX and RX flow control individually so I used the at&k0 command to disable all flow control.

    I am on a fios connection. Faxes always send from the line without issue.
     
  8. Davelnlr_

    Davelnlr_ Member

    523
    0
    Jan 12, 2011
    North...
    Arent fax machines 9600 baud? Maybe try that speed.
     
  9. unitron

    unitron Active Member

    16,400
    5
    Apr 28, 2006
    semi-coastal NC
    Find a friend or relative nearby with a real phone line and go through Guided Setup there.

    If that works, take it home and play with the dial-up options until it works there.
     

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