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Explaining Serial control in Cable company lingo?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by mojoTivo, Oct 12, 2003.

  1. PressureDrop

    PressureDrop New Member

    11
    0
    Sep 20, 2004
    Stone...
    I am in the metro Atlanta area and have Comcast digital cable. I have spoken with the customer service department and they are going to send a request to both engineering and billing for the 'app_if enable' command and then reboot my boxes. I'll post an update if anything happens :)


    -Zac-
     
  2. Mchero

    Mchero Almost old member

    241
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    Dec 20, 2001
    Concord, NH.
    Keep us posted Zac!


     
  3. drmike29

    drmike29 New Member

    12
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    Sep 21, 2004
    Owings...
    Zac,
    Where's the update? Does it work?
     
  4. Battery

    Battery New Member

    1
    0
    Dec 3, 2004
  5. xxxxxxx

    xxxxxxx New Member

    13
    0
    Aug 24, 2004
    Michigan
    I work for charter and I also have tried to get the serial port enabled. I have checked with the engineers in the headend. I was told that this was a feature on the dct but was never activated by motorola before shipping them out. We also have some dct's that have s-video ports that do not work for the same reason. I was told there was nothing they could do for me.
     
  6. unixb0y

    unixb0y New Member

    71
    0
    Oct 18, 2005
    Shaw customers can put in a "Voice of the Customer" request when contacting support.

    I created a website called shawenablemyserialport.ca

    Hopefully enough people will put in a "Voice of the Customer" request and shaw will enable the serial port.

    In the meantime, subscribe to the blog feed and every couple of months, we can bombrd shaw with requests.
     
  7. kinematic

    kinematic New Member

    1
    0
    Jun 27, 2006
    After going through Shaw's tech support and discussing it with Motorola I've decided to file a complaint to the CRTC about Shaw and the serial port.

    I'll post any results if I get any from them.
     
  8. dmdeane

    dmdeane sedentary adventurer

    2,372
    0
    Apr 17, 2000
    North...
    Odd. I just signed up for Comcast service last month, with digital cable box, the installer installed a Motorola digital cable box (I don't remember the exact model number, DCT 2000 or 2500; something like that) with serial port. I did a quick search on this forum, and discovered this model works perfectly with the serial port, so I attached the serial cable connecting the cable box to my TiVo, did guided settup with serial port connection, and it has worked flawlessly ever since, with no further effort on my part. If Comcast were trying to get rid of cable boxes with serial ports, why did they deliver a brand new one to my address last month?

    I guess a lot depends on your "luck" about what part of the country you happen to be in and what kind of infrastructure is being used there by the cable company.
     
  9. gonzotek

    gonzotek tivo_xml developer

    2,403
    3
    Sep 24, 2004
    Outside...
    I've had three or four of these (DCT-2000). All have had working serial ports. The high-definition boxes in this area (and all areas?) do not have serial ports. The local office people located a suitable serial-enabled box for me the last time I went in, with no complaints. My impression was that these boxes are being phased out for new models that mostly lack serial ports....dunno whether that is intentionally directed at DVR users or just a cost-savings technique .
    Comcast of Woodbury, New Jersey.
     
  10. petew

    petew Active Member

    1,446
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    Jul 31, 2003
    San Jose, CA
    In markets where Comcast are simulcasting all channels in digital they are rolling out the DCT 700 which is a digital only box and much smaller than the DCT-2000. I'm guessing that in these markets all new boxes will be the 700 with 2000's being replaced as they break.
     
  11. mbernste

    mbernste Member

    615
    0
    Apr 6, 2003
    Piscataway, NJ
    This is a really, really old thread, but nevertheless...

    About 2 years ago all Comcast systems enabled the serial ports on those Motorola boxes that have them. They wanted to be more competitive with DirectTV and Dish in offering features. While they won't advertise the fact that its turned on, the TiVo should be able to work with the serial port. Unfortunately the newer HD boxes don't have serial so its kind of a moot point. I've since not only switched to an HD box, I moved and switched from Comcast (Motorola) to Cablevision (Scientific Atlanta), but I've never had a missed channel change with the IR Blaster and the respective HD boxes and I don't have to use an IR fort. My parents on the other hand, have Comcast an the DCT-6200 and have to use an IR fort due to other IR interference, so your mileage may vary.
     

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