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Epic Fail!

Discussion in 'TiVo Roamio DVRs' started by Marconi, Nov 21, 2013.

  1. Marconi

    Marconi TiVo Junkie

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    Sep 8, 2001
    Page, AZ USA
    My Roamio came with a document "Installing a CableCARD". I've installed many, had a card ready to go and was going to install it before first powering up the new Roamio. BUT the Instructions say: "Before installing the CableCARD decoder...
     
  2. rainwater

    rainwater Active Member

    7,057
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    Sep 21, 2004
    Installing the cablecard first wouldn't give you guide data for missing channels. It sounds like you selected the wrong lineup during setup.

    I believe the reason they tell you to setup the box first is because initial setup usually downloads a software update and having a cablecard installed could cause issues. Personally, I don't think it really matters but I think they are trying to just be on the safe side. Also, they may be encouraging you to do it so you will set it up before an installer comes. Because if you don't, most will just leave before it is working if they have to wait and hour or two.
     
  3. Marconi

    Marconi TiVo Junkie

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    Sep 8, 2001
    Page, AZ USA
    You can't get a channel list until the card IS installed. Install, pair, activate, get channel list. Then do Guided Setup. The first guide data connection will then load data for all channels. And you only need run Guided Setup once. The instructions are flawed.

    It sounds like you think I've never run guided setup before. Besides, there is just one lineup with the option for premium channels. There is no wrong lineup to select.
    set up http://www.otfb.com/blog/?p=907
    I really don't think the manual writers at TiVo are worrying over some cable guy's time (at my expense). Besides, I'm the installer. I just put it in, emailed the pairing data to the office and they activated it.

    Once activated, however, it only "knew" about the channels active before the pairing when Guided Setup was run. It REQUIRED running Guided Setup again. That seems stupid when I could have run it just once and had it work right off. At the very least, the instructions should note that if you run Guided Setup before installing/pairing the card, you'll need to run it again afterward.
     
  4. c3

    c3 TiVoholic

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    Sep 8, 2000
    Silicon...
    You should select the option that you'll install the CableCARD later. It will download the proper guide data, and you do *NOT* need to re-run the setup after the CableCARD is installed. That's how I set up my Roamio, and that's how I set up a TiVo HD for my relative a week ago.
     
  5. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,465
    170
    Apr 17, 2000
    Nevada
    That's how I've setup every single CableCARD TiVo since my first S3. (10 in total) Back in the old days it could take days to get an appointment scheduled to have a tech come install the card. These days I always do it that way because it's easier to verify the card is working when you have full access to the TiVo.
     
  6. jrock

    jrock New Member

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    Aug 27, 2002
    Connecticut
    I followed the TiVo instructions for both my Premiere and Roamio and did the setup first and then installed the cable card. I didn't have to rerun guided setup or anything. As soon as I installed the cable card both times it had all my channels and worked fine.
     
  7. Marconi

    Marconi TiVo Junkie

    444
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    Sep 8, 2001
    Page, AZ USA
    And you're not alone. It sounds to me like rainwater may have nailed it with the "wrong lineup" diagnosis. My apology to rainwater.

    I'm going to remove the paired card and repeat Guided Setup just to see if more than one lineup is available. (There has only been one in the past.)

    When my 3TB drive gets here I'll be repeating the whole process anyway.

    One thing that remains is this: When all those channels didn't show up, I went into the Channel List and checked/updated the "Channels I receive" but it made no difference. Further evidence, I suppose, that I had some minimalist lineup selected. This is so embarrassing...
     
  8. ScaryMike

    ScaryMike New Member

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    Aug 23, 2002
    Madison, WI
    Don't be embarrassed. I'm impressed anytime someone has the guts to admit a mistake. Seems so rare these days.
     
  9. chicagobrownblue

    chicagobrownblue Active Member

    2,284
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    May 29, 2008
    Chicago, IL
    Thanks for all the comments on this thread. I was an early adopter with the Premiere. Learned my lesson; will be a late adopter of the Roamio. The above helps a lot.
     
  10. Marconi

    Marconi TiVo Junkie

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    Sep 8, 2001
    Page, AZ USA
    I so seldom make mistakes, when someone catches me in one, I consider it a good day, as I've learned something, improved myself (he says, humbly).
     
  11. generaltso

    generaltso Member

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    Nov 3, 2003
    Vermont
    I'm not sure that's possible. In order to pair the cable card, you typically need the Host ID. Is there a way to get the Host ID before starting the first Guided Setup?
     
  12. rainwater

    rainwater Active Member

    7,057
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    Sep 21, 2004
    Not true. You don't need the channel list from the cablecard to get the correct channel lineup and guide data. The channel list provided from the cablecard does not affect which guide data is loaded. When you run guided setup it should ask you if you are going to install a cablecard later and you say yes. Then it will give you the digital lineup by default.
     
  13. WhiskeyTango

    WhiskeyTango New Member

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    Sep 20, 2006
    New Jersey
    There was definitely and EPIC FAIL here, but it wasn't by Tivo.
     
  14. c3

    c3 TiVoholic

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    Sep 8, 2000
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    I consider that behavior to be a bug. If TiVo allows a user to select a channel, then it should be able to download the guide data for that channel. I have Limited Basic with Comcast, and Discovery HD is included. If I choose the Limited Basic lineup, then I don't get the guide data for Discovery HD. I have to choose the full lineup instead.
     
  15. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,646
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    Feb 28, 2001
    North...
    That's a Comcast bug, not a TiVo bug. The easiest way to fix it, though, is to report it to TiVo (who will report it to Tribune who will verify with Comcast.): http://www.tivo.com/lineup
     
  16. ltxi

    ltxi New Member

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    Feb 14, 2010
    Colorado
    Hey, he manned up. Let him off the hook.
     
  17. Marconi

    Marconi TiVo Junkie

    444
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    Sep 8, 2001
    Page, AZ USA
    My original premise when starting this thread was that TiVo's instructions to do Guided Setup (GS) before installing my CableCARD are flawed, that it resulted in missing channels, lack of program guide info for those channels and so on. The only way to get the missing channels was to run GS again once the card was installed. It would therefore have been better, I opined, to simply install the card, then run GS.

    Several people disagreed with this premise, each saying the card is not necessary to get all channel data. One suggested a plausible explanation for my problem: that I had chosen the wrong lineup. With everyone in agreement against my premise and an alternate, plausible explanation proffered, I'd have to be an idiot not to re-examine my original premise. I became convinced I had screwed up. I no longer believe this.

    As it happens, I'd intended from the start to put a larger drive into my Roamio and did so this morning. In so doing, all settings were, of course, lost, including the CableCARD pairing data. This time, however, I left the CableCARD in the Roamio while doing GS.

    At the point in GS where previously it asked me if I had a card and I selected NO, choosing to follow the instructions, this time it recognized that a card was present and displayed pairing data, which I dutifully noted and emailed to my cable provider. (On Monday morning, they will doubtless activate the card.) The screen also noted: "Getting channel list".

    At the point in GS where the lineup is chosen, I was asked two questions: 1) What programming do I received on channel 7; 2) Do I receive any premium channels? As before I answered: TVGN and, no, I do not receive any premium channels. Based on my answers, a lineup was chosen for me. I never had a chance to select a lineup. This is as it was the first time I ran GS on the Roamio. I could not have selected the wrong lineup because I made no such selection. As I contended earlier, there is just the one lineup.

    This time through GS, all channels showed up in the list of Channels I Receive. In fact, owing to the presence of the card, even though it is yet unpaired, all the channels I should receive are being received. None are copy protected. The mere presence of the unpaired card is sufficient to deliver all channels I will get. Pairing of the card will add nothing, or so it appears.

    So, I am back where I began. GS without a card installed resulted in missing channels and the need to run GS again. GS with a card made all channels available straight-away with no second GS required. I suspect that, without the card's channel list, the list is limited to those channels that do not require authorization -- a subset of the complete lineup.

    For the fact that others' experiences may be different, I have no explanation.

    But following TiVo's instruction to complete GS before installing the card resulted in missing channels. Ignoring TiVo's instructions and running GS with the CableCARD present made everything work fine first time.

    I have confirmed my original premise.
     
  18. c3

    c3 TiVoholic

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    Sep 8, 2000
    Silicon...
    If you tell TiVo that you do NOT receive TVGN, then you will get only a subset of the guide data.
     
  19. Marconi

    Marconi TiVo Junkie

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    Sep 8, 2001
    Page, AZ USA
    The question asked is do I get TVGN on channel 7? If I say I do not get TVGN on 7, the next question will likely be: What DO you get on channel 7?

    Thing is, there's only one lineup here locally and it gets TVGN on 7.
     
  20. rainwater

    rainwater Active Member

    7,057
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    Sep 21, 2004
    Most likely it will let you select which lineup you want if you say no. In most areas there is a digital basic and digital extended lineup.
     

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