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Emergency Alert issue

Discussion in 'TiVo Roamio DVRs' started by Big Boy Laroux, Sep 19, 2013.

  1. Big Boy Laroux

    Big Boy Laroux New Member

    120
    0
    Oct 10, 2006
    Hey all, weird thing happened on my Roamio Pro last night.

    Emergency alert came for an amber alert and interrupted what I was watching. That's fine, expected behavior.

    However, when the alert was over, the TiVO went back to a basic channel (CSPAN in my case) and the TiVo became unresponsive. Would not respond to any commands from the remote.

    I pulled the plug on the tivo, and plugged back in. When it came back up, it was still on CSPAN and STILL unresponsive to remote.

    After about 2-3 minutes, the channel changed and i was able to use the remote again.

    I am on Comcast using a Motorola M-Card.

    Anyone else seen this or heard of it occurring elsewhere? Hoping it was just a one-time thing.

    Thanks!
     
  2. mr_smits

    mr_smits New Member

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    Dec 17, 2009
    This is an alert controlled by the cable company?
     
  3. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,464
    170
    Apr 17, 2000
    Nevada
    This is normal. You just have to wait it out. The cable company sends an OOB signal to the TiVo telling it when the alert starts and when it ends. Until it gets the end signal you can not press any buttons on the remote. The actual alert is simply played as normal video on CSPAN so it doesn't actually have anyway of detecting that the alert is done. It'll stay on that station until it gets the OOB end signal from the cable company.

    Unfortunately this alert thing is part of the CableCARD specification and there is nothing TiVo can really do about it.
     
  4. Big Boy Laroux

    Big Boy Laroux New Member

    120
    0
    Oct 10, 2006
    Thanks for the info. So you're saying that even if the actual video of the alert is over, there is something that the cable company sends to indicate when the tivo can become responsive again. Got it.

    I used to get alerts on my TiVo HDs quite a bit, but it would always be responsive once the alert ended and it went back to CSPAN. I guess the timing of the OOB end signal to the actual video of the alert was better. On this one last night, it was probably a good 5 minutes after the alert ended before it became responsive again.
     
  5. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,464
    170
    Apr 17, 2000
    Nevada
    OK 5 minutes is a long time. Perhaps your TiVo did lock up or the cable company forgot to send the end signal. Hopefully it was a fluke and wont happen again.
     
  6. mattack

    mattack Active Member

    20,743
    4
    Apr 9, 2001
    sunnyvale
    ...and if you are getting these alerts, you may want to put your Tivo(s) in STANDBY when not using them, because then your Tivo will IGNORE them and keep recording the show you intended to record..
     
  7. rainwater

    rainwater Active Member

    7,057
    1
    Sep 21, 2004
    I'm guessing it is just an issue with your cable company. I've seen the EAS alerts stick around for quite a while. In my case, I get to watch QVC for a few minutes.
     
  8. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,464
    170
    Apr 17, 2000
    Nevada
    Up until about a week ago I got to see a black screen. Always freaked me out when it happened because the TiVo would just go black and I could not push any buttons. The reason I got a black screen is because until a week ago CSPAN was an analog only station and my Elite and Roamio could not actually tune the channel. Finally last week they started simulcasting some, but not all, of the analog stations and CSPAN was one of them.
     

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