I recently bought a tivo on ebay--a series 2 with lifetime. There was a picture of the screen showing its TSN and that it had lifetime. When I got it, I started setting up, saw that it said lifetime and called tivo while doing guided setup. It then changed to 7: never set up. The tivo people said there was NO lifetime service on this box, but at one time it did have a plan. Any ideas? Tivo customer service was less than helpful. Thanks.