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Discussion in 'TiVo Upgrade Center' started by ggieseke, Apr 13, 2013.
I also need a 746320 image please.
I sent you a PM.
Thank you very much! The rebuild seemed to go very well on a WD20EURS drive, (expanded and then supersized with jmfs tools). But, I'm stuck on acquiring channel information in that the Tivo can't. No Live TV at all. Have tried re-pairing the cable card with Comcast. Then did a Tivo clear and delete everything. Then a re-pair card with Comcast again. Repeat Guided setup (many times actually) Tivo says the lack of a "Auth: S" on the Conditional Access cable card info screen seems to indicate a cable card issue. Tell comcast to do a complete clear and delete, and then re-pair again. Asked comcast to do that. Not positive they did as they seem to really stick to canned script. They did disable and re-pair and all indications were the re-pair commands were good. allowed another hour or so for all updated, still no channels, restarted tivo and did yet another repeat guided setup. Still no luck. Any ideas?
It is a pairing issue with the cable company. It seems like all cable companies have the same issue. Most of the time you need to go to a higher tiered support as it requires a delete of the previous pairing before it can be repaired. When they pair they need the serial number, data id, and host id. If they don't ask for all three they do not know what they are doing. Either get them to get someone else or hang up and call back. Once that is done, they need to get the correct channel map assigned to the card so you can get all your channels.
Many times all they try to do is send hits to the card to "re pair" the card. When it does not work they want to send a truck out.
Try removing the cablecard, leaving it out, and selecting the lineup you'd get without it, preferentially by repeating guided setup. If no joy, try leaving the card out, disconnect the cable input as well, and say antenna ONLY, even if you don't have one. If on the latter, you get hung-up on the same spot, it's NOT your cableco - it's the TiVo, the image, or the drive. If the former works, then it's indicative of the cablecard.
Please report back on exactly what happens, so I can try to advise on further possibilities or things to try.
This was posted as I was typing up my own reply. It's true. The cablecos have many ways they can go about working with the cablecards. They are trained to spend the least time on the phone, by doing to least amount of work. So they'll often leave data in, rather than take it ALL out and then put it all back in again.
I often ask them to unpair (or if I have already tried that, I ask for full deletion from the account), then INSIST they leave the system in that state, pull the card out, wait a few minutes, re-insert, then have them re-pair, or re-enter all the data.
They hate doing this, because it takes time for the TiVo to receive the updates for all the cablecard tables, due to it being in one-way mode, which puts it into "slow boot mode" (the cablecard itself).
Once you have tried every way, make sure to ask them to send some "EMMs" to your card. After a re-pair, I always ask them to "chase it with some EMMs (sometimes called "addressable hits"). If they do not register under EMMs received, in the CableCard screens (NOT the same as the DVR Diags Screen), there is a problem with its communications from the cableco.
Thank you both. O.k. I took the cable card out, then took a digital converter box from another room and put it between the cable and the tivo and repeated guided setup. When done, I could finally see some live t.v. on the TIVO. So...hopefully that means the rebuilt drive is good and it's the cable card. th Now, If I can just get them to fix it without a truck roll. (Yes they suggested that in an earlier call.) I'll try to convince them again to start from scratch remotely.
In my experience (although my provider is Cox), it's been, if at first they don't succeed, they'll aggressively insist on a truck roll. You need to be just as aggressive in saying there's no need, without any proof the cablecard is defective.
I've spent hours on the phone with one rep, just to hang-up, call back, and have the next rep fix the problem in five minutes. It's usually the mangers or supervisors that tell the rep to roll a truck, just to get you off the phone.
With Cox, if they so much as see a splitter, or ANY piece of equipment, that isn't right off one of their trucks, ANYWHERE in sight, or realize it's a TiVo, they'll falsely blame your equipment, then bill you for the truck roll.
Ever since the FCC laid down the law with CableCards, I've NEVER once required a truck roll. I just needed the right person on the other end of the phone. Sometimes it took waiting for a shift change, and a fresh ear and rested mind, to get the matter resolved.
That's good advice.
I don't know jack (or Jill) about CableCARDs but I've read the new regs. Make them fix it WITHOUT a truck roll.
Sill trying to get this going. One thing I just noticed in comparing my HD Tivo (working) and the Premiere I just rebuilt is that the HD says Tuning Adapter: Not available. Whereas the Premiere says: Switched Digital Video: Tuning Adapter. I do not have a tuning adapter. Any chance this was a setting from the rebuild image that is retained (even though I did a clear and delete command in Tivo?) I've been poking around other posts that led me down this path.
As an update, I failed to get them to fix over the phone although after a couple attempts I did get someone to clear and rebuild from scratch (and I removed the card for a few minutes as suggested, then rebuild.) Still no good. (FYI, first Comcast rep said, we can't delete anything remotely. Second one said sure, I'll delete it.) Anyway, truck roll was suggested, but it was a long ways out so...I decided to pop over to Service office and get a new card, thinking that would force a real rebuild. But even with new card, same problem trying to acquire channels. That's my update.
any clue on Tuner. Does the above mean Tivo thinks I should have one? And if so, how can I get rid of that. Or am I way off.
If I need to get out of this post, just let me know. Thanks again for all the help.
The C&DE on the TiVo should wipe any previous settings, and AFAIK the TiVo that the 746320 image came from was never run through Guided Setup.
The difference in the menus between the HD and the Premiere is probably just due to the difference in their respective menus.
Has it upgraded to 18.104.22.168?
Actually, it's upgraded to 20.3.1-01
Go into the diagnostic area and run the tuning adapter diagnostic and see what happens.
I have a TA with my TiVo Premiere XL. If I unplug the TA I lose my SDV but can see other channels that don't require it. (usually ones under 100)
The acquiring channel map message is a CableCARD message. It can take awhile to download the map. Need to make sure your working CableCARD and non working have the same map. I cannot see why they wouldn't. Stranger things have happened.
If you haven't yet, disconnect the good unit from the cable drop and hook up the unit you are working on. Start it up and see if you have the same problem. Sometimes splitters in the circuit can cause problems especially older ones that don't have a broad enough frequency range.
While I'd like to keep trying to help, those of us that have been helping, have pretty thoroughly cleared the problem from being related to the utility this thread is for. No offense, but there are many threads that are tailored to problems like yours.
So, I feel the right thing to do, for you, is to move the problem to one or more of those other threads, give us a heads-up on where you've posted, and then this thread can get back on topic, while you can still get help, perhaps even better help than here.
Also, you may be being a bit impatient. As I've said, a cablecard in one-way mode, runs in slow boot mode, and you may not being giving it enough time to download ALL the data it needs before you force it to have to start all over again by all these things you are trying. Best of luck.
I have been wanting to produce a backup drive for my Premiere XL.
1. The original stock drive that was used for about 6 months.
2. A WD20EURS created with JMFS. Currently in use with about 30% used.
3. A new WD20EURS.
How would you proceed?
If it's easily accessible I'd pull the running WD20EURS, make a truncated backup, and keep the VHD file on your computer or restore it to the spare drive. You could also use Modified Full to keep the recordings, but in that case you'll need enough temp space on your computer to handle the image until you write it to the new drive (about 2.5GB + recordings).
You can do the same thing with the stock drive but you would have to restore the image to the new drive and use jmfs to expand it.
I'd probably use the truncated backup method, keep the backup file somewhere safe, and use the new WD20EURS for something else until you actually need it. Who couldn't use another 2TB for something?
None of that seems to matter. I've just spent the better part of a day trying to do that, and neither WinMFS nor MFSlive can do what they claim with regard to a dual drive 648 S3 with the original 250GB internal and 1TB external.
Despite what it says on the help pages, neither can combine two into one, and they cannot even copy dual drives to two new dual drives of the same size. WinMFS dumps out after drive selection in either scenario with "Error #1 - Unknown Error" (so helpful) and MFSlive went for 10 hours then dumped pages of errors followed by an "out of memory" message.
So my question for you is: can DvrBARS copy drive A, restore to a new drive of the same size, then copy drive B, restore to a new drive of the same size, and leave me with a working two drive system, all shows and settings intact?
And if that does work, any idea if it's possible to copy the original 250GB internal A drive, then restore it to a new 1TB, then use WinMFS to expand the A drive to full 1 TB size and still have it married to the B drive?
At this point I've given up on the merge idea because it seems unworkable, but I'd like to refresh the two drives in my 648 S3, and perhaps increase the capacity of the internal one.
DvrBARS will backup and restore at this time but does not do a drive to drive copy. For what you want to do use the full backup option on each drive. Then do a restore to the drive of your choice for each of the backups.
One thought that I have but have not played with yet to verify if it works on combining two drives into one is to first copy the main drive to a larger drive that is greater than the two drive setup. Then copy the first two partitions of the extender drive onto the extra space of the main drive. Physically add the information of those partitions to the APM. Go into the MFS superheader and change the references to the partitions to the external drive to the new partitions on the main drive. There are several places that this could fail. Nothing ventured nothing gained.
On another note, it may be possible to do as you mentioned. I have seen it done where you expanded the main drive then add an extender drive. Each step has to be done with WinMFS. You can expand an original image twice with WinMFS. The order is different but the expected result is the same.
Once I have a set of working clones, I'm going to try restoring the A image to a larger drive and see if I can expand it.
Does it seem to you like I need both A and B drives connected for WinMFS to expand the A drive properly?
Or should I try it with just the A drive connected?
In the past, when I had only the A drive hooked up, WinMFS complained that I only had the A drive hooked up (knows there's a B drive somewhere).
I want to retain all my shows and settings, otherwise I'd just divorce the B drive, do a truncated backup of A, and dump a 2 TB drive in there .