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Duplicate OTA Channel/Guide Data Problem - Any Ideas

Discussion in 'TiVo Series3 HDTV DVRs' started by Dajad, Jan 31, 2008.

  1. Dajad

    Dajad New Member

    1,534
    0
    Oct 7, 1999
    Toronto
    I've mentioned this problem in a few threads before, but I thought I'd finally take some pictures to better explain it. If anyone can help figure out what's up here, or how I can resolve this, please let me know.

    I live in Toronto. I subscribe to Guide Data from neighboring Niagra Falls New York ( zip code 14305) because TiVo/Tribune does not yet provide OTA digital guide data for Canadian postal codes.

    I purchased my S3 in November of 2006 and from day 1, I've had this dual channel 5-1 problem. As you can see from the attached pictures, there are TWO entries for channel 5-1 (CBC) below. Specifically:

    1. 5-1 ant *CBC Toronto High Definition Television; digital frequency 20; (I'll call it the "DF20" version) - see first attachment Channel_5-1_a.jpg.
    2. 5-1 ant CBLTDT; digital frequency 5 CBC Affiliate; and (I'll call it the "DF5" version) - see third attachment Channel_5-1_c.jpg.

    As you can further see from second attachment, Channel_5-1_b.jpg, if I tune to the DF20 version, my TiVo tunes into the channel's programming just fine (in this case a weather forecast) but, if you look at the Guide grid, there is no programming information available.

    If, however, I tune to the DF5 version (see the fourth attachment Channel_5-1_d.jpg) I get a blank screen BUT I get the full programming guide.

    The net effect of this is twofold:

    1. I cannot automatically record from the DF20 version, where the content exists, because there is no guide data for it,

    2. I CAN set TiVo to record shows from the DF5 version, BUT when I do the TiVo recording is empty.

    I have tried removing each of the DF20 and DF5 versions from my Channel list and that does not solve the problem. Doing so just removes one or the other. It does not align the content from the DF20 version with the guide data for the DF5 version, under any scenario

    Does anyone have any ideas?

    I'll add the pictures in the posts below:
     

    Attached Files:

  2. Dajad

    Dajad New Member

    1,534
    0
    Oct 7, 1999
    Toronto
    And the next two pictures showing the DF5 situation:
     

    Attached Files:

  3. vstone

    vstone New Member

    1,235
    0
    May 11, 2002
    Martinsville...
    Well, it's hard for us YANKs to figure out our own ATSC requirements, so I don't expect you'll find a lot of folk willing to wander thru CANUCK telecom regulations.

    What happens when you ask channel 5 about this?

    Sorry, but good luck!
     
  4. Feb 1, 2008 #4 of 28
    TolloNodre

    TolloNodre En Fuego

    563
    0
    Nov 3, 2007
    I don't think you have to wonder through anybodys regulations or contact the CBC, it seems like just a strange error in the Tribune database with dual entries for the same channel. If you do a forum search about how to contact Tivo/Tribune for channel lineup errors, I think you'll find there's a way to do that.

    EDIT: Here's the link to contact Tivo about lineup problems:
    http://customersupport.tivo.com/Lineupform.aspx
     
  5. Feb 1, 2008 #5 of 28
    Dajad

    Dajad New Member

    1,534
    0
    Oct 7, 1999
    Toronto
    Thanks TolloNodre:

    I did fill in the TiVo Lineup problem form yesterday and I'm delighted that they have responded to me, given me a case number and are proceeding. This does suprise me because in the past when I did the same thing I got no response.

    Vstone, this is not a "Cannuck" regulatory issue. Niagra Falls New York residents trying to access and record from this channel will, of course, have the identical problem as I do across the lake. So, there is a state-side interest in TiVo solving this one - and happily it seems like they are taking a shot at it. I'll update this thread when/if this is resolved.

    ...Dale
     
  6. Feb 1, 2008 #6 of 28
    rainwater

    rainwater Active Member

    7,057
    1
    Sep 21, 2004
    The case # is automated. I have received several of these and months would go by with no response. I would give it a week or so and call TiVo with your case # if you don't get a response. Although because of your unique circumstances, TiVo might give you the cold shoulder.
     
  7. Feb 1, 2008 #7 of 28
    Dajad

    Dajad New Member

    1,534
    0
    Oct 7, 1999
    Toronto
    Thanks rainwater, but the email I received was not an automated email. It was from a real person and she discussed my specific issue in the response. So, I have some high hopes. And, as I mentioned, if this was purely a Canadian issue, yes, I'd expect the cold shoulder as I've gotten in the past. But because this affects their U.S. border state customers equally, I presume they'd want to fix it for them as well.

    One thing to mention that I haven't here, but did in this other thread, is that earlier this week TiVo/Tribune added another Canadian OTA station (CFTO - part of the national CTV network) to the U.S. 14305 line-up. So it does appear that they are gradually extending the Up-state New York lineups to include the cross-border digital transmissions. And why wouldn't they? The analogue guide data for Niagara Falls New York includes ALL the Metro Toronto analogue stations. It's only a matter of time before they include all the digital stations - and there are almost a dozen Metro Toronto and Golden Horseshoe area digital stations broadcasting into up-state New York, that U.S. TiVo users could access if/when TiVo/Tribune make the guide data available for them.

    ...Dale
     
  8. farlz00

    farlz00 New Member

    18
    0
    Nov 17, 2007
    I am having the same problem. While i am not an expert, it sure seems like a simple problem, the frequency is incorrect, it really is frequency 20 not freq 5. The guide data is there and it is correct, just the wrong channel #. If only it were such a simple fix. I have contacted TiVO numerous times regarding this, with no luck.

    Anyone out there got any suggestions on how to escalate this issue to someone/some dept to get this fixed?

    Thanks for any and all help!
     
  9. kb7oeb

    kb7oeb New Member

    490
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    Jan 18, 2005
    Phoenix,AZ
    What does it do if you clear out the scanned channel?
     
  10. farlz00

    farlz00 New Member

    18
    0
    Nov 17, 2007
    Thanks for the reply! If I were to clear out the scanned channel, we would be left with just the "df5" verison, which has the correct guide info, but there is no picture, seemingly because it map's itself to frequency 5, instead of the correct freq 20.
     
  11. farlz00

    farlz00 New Member

    18
    0
    Nov 17, 2007
    well, still having the same problem, I just got off the phone with tivo and they say I should fill out another lineup discrepancy form, in a previous email they (not sure if they means tivo or tribune) have said they can't edit the frequency of a channel in the lineup. So at this point I'm not sure if they are getting the wrong frequency data for CBLT-DT from the station itself or if the problem is with tribune. Does anyone out there have any contact phone numbers for tribune? Also does anyone actually get CBLT-DT (CBC out of toronto) with accurate guide data? Thanks!
     
  12. Dajad

    Dajad New Member

    1,534
    0
    Oct 7, 1999
    Toronto
    I prompted TiVo today and got an email back that says, in part:

    This frustrated the heck out of me because I'm not asking for them to create two channels on the same channel number. Ugh!!!! I just responded with this message....

    hopefully they'll understand and try again.

    ...Dale
     
  13. Dajad

    Dajad New Member

    1,534
    0
    Oct 7, 1999
    Toronto
    One thing to note. I followed farlz00's recommendation in this thread:

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=383177

    and changed my zipcode for the lineup in Youngstown New York (14174). I still get guide data for all the other U.S. stations and CFTO (9-1), but for the first time I also get guide data for City TV 57-1. So now I have guide data for two Canadian digital OTA stations. Yeah!

    Still waiting for (proper) guide data for these Canadian stations:

    5-1 (frequency 20) - CBC
    36-1 - CTS
    25-1 - CBLFTDT (CRT - CBC French)
    44-1 - Omni 2 (CJMT)
    64-1 - Omni 1 (CFMT)
    66-1 - Sun TV

    though the OMNI stations keep moving around and I'm not even sure where they are at the moment.
     
  14. Dajad

    Dajad New Member

    1,534
    0
    Oct 7, 1999
    Toronto
    OK, within minutes I got this short answer back:
    So, I guess that's that.

    I don't understand how their data provider is not able to update the digital frequency data. How the heck do they do this for the thousands of other stations around the U.S.? Is the CBC the only station in all of NOrth America that broadcasts on a different frequency for what TiVo/Tribune has data for. None of this makes sense. You'd think the stations provide Tribune with the station and frequency they are broadcasting on along with the guide data and Tribune just pushes that along. I'd think they'd just need to type the number '20' into a database frequency field where a '5' currently resides. Argh!!!!

    ...Dale
     
  15. farlz00

    farlz00 New Member

    18
    0
    Nov 17, 2007
    Wow, this is insane! Thier database is simply showing the wrong frequency. When they say "they" can't fix it, I guess they mean tribune. I guess the next step is to somehow verify if CBLT is providing tribune with the incorrect frequency data. Wish me luck!
     
  16. kb7oeb

    kb7oeb New Member

    490
    0
    Jan 18, 2005
    Phoenix,AZ
    Tivo has this problem with a local phoenix station, the station recently flash cut from analog to digital. Because its a translator they map their channel to match the out of town full power station. So instead of being analog 27 they are digital 7.1 RF channel 27. Tivo CS said because the station is not using the channel number they should be (27.1 I guess) they can't provide guide data for it. The odd thing is they still have guide data for 27 and nothing for 27.1 where they seem to think it should be.
     
  17. farlz00

    farlz00 New Member

    18
    0
    Nov 17, 2007
    Well, still having the same problem. It boils down to the guide data listing the acutal channel number/frequency incorrectly. TiVO customer service says they can't change it and they say that supposedly Tribune can't change it either. They are saying the incorrect info is coming from the station itself, CBLT, and suggested contacting them. I did that, and it was basically useless. The rep at CBC actually told me that I should "do like the rest of us and pay big bucks for cable". Also she said that OTA won't last for much longer. At that point, I realized how futile it was dealing w/her.

    Does anyone have any ideas/contacts for verifying if the data tribune has regarding CBLT-DT (frequency 20) out of Toronto? And does anyone have any ideas on who can actually make the change in the databases so that the guide data corresponds with the correct channel?

    Thanks for any and all suggestions!
    Brian
     
  18. kb7oeb

    kb7oeb New Member

    490
    0
    Jan 18, 2005
    Phoenix,AZ
    Tivo is annoyingly dependent on Tribune. I went ahead and emailed the station to see if they would try and resolve the problem. Not sure if they will care about a DVR viewer
     
  19. TolloNodre

    TolloNodre En Fuego

    563
    0
    Nov 3, 2007
    I think this is the right "Tribune":
    http://tms.tribune.com/contacts.html

    You could start there.

    Or as a recruiter once told me, find the nearest bar to their office and hang around at happy hour. You're bound to find someone that works there! :D

    Of course, that's a long drive from Toronto.
     
  20. jdlyall

    jdlyall nevsky user

    25
    0
    Feb 12, 2007
    New...
    Well, here in New Orleans the NBC station changed their signal. There are now two 6-1 stations found by scanning. One has guide data associated but nothing is on it. Full signal, just nothing broadcast. The other, new 6-1 has the programming, but TIVO knows nothing about it. This is the SNL channel, and the thursday nite channel.

    This digital change over is getting pretty confusing. Why are they changing to duplicate channels? A normal person just wanting to watch TV with an antennae wouldn't have been able to figure this out.
     

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