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Drive Expansion and Drive Upgrade FAQ

Discussion in 'TiVo Series3 HDTV DVRs' started by bkdtv, Oct 19, 2007.

  1. Oct 30, 2007 #181 of 10248
    richsadams

    richsadams Active Member

    8,893
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    Jan 4, 2003
    Whadya mean the left hand doesn't know what the right hand's doing?!

    IIRC TiVo's web site instructions say to unplug TiVo before connecting or disconnecting an eSATA drive.

    I'd say you're safe either way. Plug and pray should work without powering TiVo off, but it will surely work if you do...that's the way it's been done for quite a few months now.

    Good stuff! Either way, enjoy the new real estate! ;)
     
  2. Oct 30, 2007 #182 of 10248
    rbf2000

    rbf2000 New Member

    3
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    Sep 5, 2007
    I just successfully installed a seagate db35 750GB drive with the Antex MX-1 via eSATA using the method posted in the first post. Aside from getting the drive out of the TiVo HD it was a piece of cake.


    119 Hours of HD 1127 Hours of SD, I thought you might want to update the list of hard drive sizes/recording time.
     
  3. Oct 30, 2007 #183 of 10248
    jazzsax

    jazzsax New Member

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    Feb 22, 2006
    I tried to add my new official Tivo expander HD to my already upgraded 500GB TivoHD, and though it recognized the drive and asked me to use it and restarted, it did not actually pick up the extra space. It still said I had 63 hours. I had to pull the drive and run WinMFS on them to add the drive. I wasn't really expecting it to work out of the box, but was hoping.
     
  4. Oct 31, 2007 #184 of 10248
    dsm363

    dsm363 New Member

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    Jun 25, 2002
    Alabama
    I tried to add my TiVo Expander to my S3 using the instructions in the box. After 2 attempts, then a reboot with the drive attached, it is not recognizing the drive. Maybe a bad cable? This kind of bites.
     
  5. Oct 31, 2007 #185 of 10248
    bkdtv

    bkdtv New Member

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    Jan 9, 2003
    DC Metro Area
    I assume you have a stock Tivo? And not an upgraded unit? As per the FAQ, the "plug and play" eSATA expansion does not work on upgraded TiVos.

    I don't know what instructions are included with the drive, but the following instructions are correct and verified to work:

    If the eSATA cable is loose on either end, it will not work. Make sure you don't accidentally unplug the eSATA cable when you reconnect power to the TiVo. [I've done that.]
     
  6. Oct 31, 2007 #186 of 10248
    dsm363

    dsm363 New Member

    87
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    Jun 25, 2002
    Alabama
    Sorry, yes my S3 TiVo is a stock TiVo and those are the steps I followed. The cables seem firmly connected and I have software version 9.2J (noticed people are talking about having 9.2 and not 9.2J). I'll keep working on it but the drive is powered on and seems to be connected properly but the S3 does not recognize it. Thanks for the advice, I'll have to dig a little deeper. I guess it's possible the drive is bad.
     
  7. Oct 31, 2007 #187 of 10248
    bkdtv

    bkdtv New Member

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    Jan 9, 2003
    DC Metro Area
    The drive could be bad.

    I assume you see a light glow on the front which confirms that it has power.
     
  8. Oct 31, 2007 #188 of 10248
    dsm363

    dsm363 New Member

    87
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    Jun 25, 2002
    Alabama
    Yeah, there is a light on the drive to confirm power. Doesn't really seem to make much noise when it powers on too. Guess I'll give TiVo a call.
     
  9. Oct 31, 2007 #189 of 10248
    c3

    c3 TiVoholic

    3,067
    0
    Sep 8, 2000
    Silicon...
    I would recommend the WD10EACS instead. Same 3-year warranty, better RMA process, cooler, quieter, and lower power.
     
  10. Oct 31, 2007 #190 of 10248
    dsm363

    dsm363 New Member

    87
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    Jun 25, 2002
    Alabama
    Just an update: Looks like my drive is DOA. I've spent over 2 hours on the phone so far. I bought the My DVR Expander from TiVo.com but called Western Digital first per TiVo's instructions. They said this is an OEM drive and to call TiVo. After 20 min on hold and over 30 minutes of trouble shooting and being put on hold multiple times, I was told 'this is a WD drive, we can't accept a return. You have to talk to WD'. I called WD back and am told 'this is an OEM drive'. The confusion about what TiVo even was led me to ask what country they are based out of. Looks like WD has outsourced their tech line to India so now I'm waiting for a call from a manager since 'they are all busy on another line at the moment'. Very frustrating. I don't see how TiVo call sell a product (even if it isn't their product) then won't accept a exchange for a DOA product.
     
  11. Oct 31, 2007 #191 of 10248
    fred2

    fred2 New Member

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    Jan 20, 2006
    Does the drive have alternative connections, like usb or firewire? Can you test it on a computer?
     
  12. Oct 31, 2007 #192 of 10248
    dsm363

    dsm363 New Member

    87
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    Jun 25, 2002
    Alabama
    It only has a eSATA port on it so I have no way to test it unfortunately.
     
  13. Oct 31, 2007 #193 of 10248
    dsm363

    dsm363 New Member

    87
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    Jun 25, 2002
    Alabama
    Well, saga complete. TiVo.com is finally accepting the drive back after 4 hours on the phone. What an ordeal. Sorry to tie up this thread with this.
    According to a manager at TiVo: For defective drives, WD is supposed to handle that but TiVo can help with setup and troubleshooting.
     
  14. Oct 31, 2007 #194 of 10248
    cgfrendly

    cgfrendly New Member

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    Oct 31, 2007
    Last weekend I ordered one from WD online store; it didn't ship and so I called today to find out what happened. I was told the product was discontinued and no longer available but that replacement design would be released shortly.

    Does this make sense to anyone?
    Now I see that TIVO site has it as available, it was 'backordered' the when I checked a while back.

    Anybody know what is going on?
     
  15. Oct 31, 2007 #195 of 10248
    dsm363

    dsm363 New Member

    87
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    Jun 25, 2002
    Alabama
    Really? I just ordered my replacement drive from TiVo (since I couldn't even figure out where the 'add to cart' button on the WD store was). Wonder what the deal is.
     
  16. Oct 31, 2007 #196 of 10248
    andrews777

    andrews777 New Member

    248
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    Aug 22, 2007
    They removed the "add to cart" button on that page. It was there a few days before the "official" announcement from Tivo. I suspect Tivo got all their stock.

    Brad
     
  17. Oct 31, 2007 #197 of 10248
    andrews777

    andrews777 New Member

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    Aug 22, 2007
    And this is the reason Tivo had to limit it only to a supported drive! This is a great level of support, NOT!

    Brad
     
  18. Oct 31, 2007 #198 of 10248
    toolkit

    toolkit New Member

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    Jan 10, 2002
    Northern...
    Sorry if this has already been addressed. I tried several searches and couldn't find anything related....

    If I add an external drive to increase the storage on my (stock) TiVo S3, there will surely be a lot more programs in the "Now Playing" list. Will that cause a noticable slow-down in UI speed?

    A few years ago when I significantly increased the storage in my old DirecTiVo, the speed was impacted a bit - but it was acceptable.

    I like the current speed of my S3 and to be honest, 250GB isn't that limiting. But more space would be nice, as long as the UI doesn't get impacted too much.

    Thanks in advance!!
     
  19. Oct 31, 2007 #199 of 10248
    bkdtv

    bkdtv New Member

    7,902
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    Jan 9, 2003
    DC Metro Area
    I'm sure at some point there might be a slowdown with the Now Playing list.

    I can say there is no significant slowdown with ~150 recordings.
     
  20. Oct 31, 2007 #200 of 10248
    sirius

    sirius New Member

    16
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    Sep 9, 2007
    I have had my e-sata drive up and running now for a couple of months. Is there any benefit for me download the latest (9.2) software?

    Thank you in advance
     

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