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Downloads from Amazon, now impossible

Discussion in 'TiVo Series3 HDTV DVRs' started by Reuse, May 17, 2013.

  1. Reuse

    Reuse New Member

    6
    0
    Mar 27, 2012
    From the beginning. A few months ago, I attempted to send a purchased episode of a cable show from amazon to my Tivo. First, amazon sends an email stating that the episode is available, I then log on to amazon. Alternately, I click on the link of the episode in the email which sends me straight to the page where I am able to choose which device to send the episode to (PC or Tivo DVR). I choose Tivo and it tells me that the episode will be downloaded to it. A few minutes later, the blue light on the front of my Tivo lights up and stays on for about 22 minutes while it downloads a 44 minute episode.

    I digress. A few months ago, all the steps were done or followed except that the video never made it to my Tivo. I contacted Amazon.com in "chat" mode. They solved that by telling me to simply reboot my Tivo. Voila! That worked. A few days later and another episode download attempted, same thing. This time, rebooting once did not do it, so I rebooted again (probably not a good idea), but it worked. Great!

    A third time, a couple of weeks later, same thing, no downloading. When rebooting didn't work, I contacted amazon again and they responded with something different. The had me check my internet speed (23Mbps), and then had me de-register my tivo from amazon.com, then re-register it. THAT worked. A couple of times more, same thing, except amazon also had to force the download from their end, which worked those two times.

    This week is quite different. Reboots and de-registrations did not work. Enter amazon.com help. This time, they had me have my Tivo do a connect (Messages & Settings > Settings > Phone & Network > "Connect to the TiVo service now:). We tried that 3 times and each time, my Tivo successfully connected (over the internet). The rep then tried to force the download, but this time it didn't work. I now have 3 episodes (and a free movie provided by amazon) that won't download to my Tivo.

    By the way. I dumped Cable TV almost a year ago and have enjoyed HD Antenna with the occasional downloads from Amazon.com, along with my Roku and Netflix streaming to fill in some of the missing blanks. Netflix and Roku works great and I can view any of my amazon.com library from the Roku in low def. Episodes downloaded from amazon in low def look fine and are much better quality than watching on Roku.

    What worries me is that amazon.com may come back to tell me that there isn't a problem with them, but with my Tivo. I wouldn't know what to do about that. At this time, amazon says that they are looking into it. Add on: Amazon just announced that they signed a contract with (?) that will allow them to be the sole conveyors of certain shows for the next several years (for instant downloads). Some of those shows are about to become available once aired this summer.

    Sorry for the huge post. I'm hoping there is a good solution out there.
     
  2. rcr2

    rcr2 It's you, not me.

    104
    0
    Feb 3, 2007
    Monmouth...
    The Amazon service seems to be having issues of all kinds.. maybe it's neglect on the part of Amazon and TiVo. For example, my 'Most popular...' lists haven't changed in a month. 50% of the time I get the 'cannot connect to Amazon' error. It all seems very random.

    Series 3 and HD TiVo's.
     
  3. Reuse

    Reuse New Member

    6
    0
    Mar 27, 2012
    Today, my husband says we should try disabling the sharing videos/music over the internet (via Tivo). Tivo sent us this email last week that talked about sharing from Tivo to PC. He downloaded it, couldn't get it to work (easily), so he deleted it off his PC. I just went to my account online at Tivo and also deactivated "sharing", saved, then reset and re-polled my Tivo. I went back to amazon to try to download something else I had in my video library, still no good :confused:

    Went to amazon.com also, to unregister, then reregister the tivo, ack! Thought that would work, didn't.
     
  4. Reuse

    Reuse New Member

    6
    0
    Mar 27, 2012
    I thought that all would be OK if I contacted Tivo. But, alas, if you manage to get to a certain level of experience, it all falls apart. I tried the chat with Tivo service and after trying a few things, I hit a wall and was told to contact amazon about it. (As if I hadn't).

    Tivo doesn't believe that this has anything to do with the "free" software download that I got last week. The software was for PC and would allow music and other programs to be shared between the Tivo and a PC or PCs. I get the feeling that amazon may have noticed that download and due to rules of some sort, doesn't allow that sort of thing (copyrights).
    So, I went online to my tivo account and turned off "sharing" (between the tivo and other devices at home). My husband deleted the software from his PC and we also disabled sharing on the Tivo as well. Downloading is still checked "on". When will this ever be resolved???
     

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