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Discussion in 'TiVo Coffee House - TiVo Discussion' started by Darichard, Jul 3, 2014.
My prediction back in post #22:
Has been fulfilled in spades.
Yes, that statement from the csr means that you were billed through the end of the billing month, not through the end of July. You've already been informed of this, so if this is any indication of your comprehension skills, what you say the csr told you could be very different from what the csr actually said to you.
Not knowing your billing date (and apparently refusing to look it up) does not make you a terrible person, it only makes what you're doing here uninformed whining.
Who pays $30/mo for a single tivo subscription?
A full price sub on an HD would be about $.86 for two days
The OP is just acting out. Tivo is his scapegoat.
All I know is I sure wouldn't give up my TiVos because of anything a CSR did. If I operated on that premise I wouldn't have Comcast, a Phone, a Computer, or Electricity. Giving up his Tivo will do nothing to change anything except he'll be giving up the best DVR there is for something less. Who is he hurting other than himself?
Maybe that why the OP is so upset, $30/month is a lot to pay for a TiVo.
Isn't the way TiVo wants this to work is that you move the sub to the new box, rather than de-activate a sub and active a new one?
I think my comprehension skills are above average. This doesn't mean I'm immune to making mistakes. Is this another personal attach? Kinda hard to tell.
Why does it matter? From the beginning I've saying saying it's the principal, not the money. Or is my lack of comprehension getting in the way again?
I probably forgot to mention that it's not about the money.
I appreciate your concern for my well being.
Are you sure? I think they're wavering.
I sincerely hope you're finding this entertaining.
Oh I am. I love the threads where someone has an issue and "The Crew" comes to the rescue to tell them how wrong they are and TiVo is the very bestest thing out there so stop trying to get sympathy.
Not understanding the terms of your subscription for years on end is not a mistake.
Why would I care? I gave them a cc # and they billed it monthly. You guys (yes, I'm generalizing) seem to think I live and breath TiVo. I can't say that I ever read those terms, and if I did if was years ago. I wasn't buying a car.
You really expect that the average person knows the terms of their TiVo agreement and on what day of the month it ends? I will happily confess that TiVo doesn't play that big a role in my life.
And for the 5th time (or maybe the 6th), what difference does it make. You guys don't seem to get (or care) that it's about the principle, not the money.
At this point I'm pretty sure I'm just writing to myself. For all practical purposes this has become a religious argument.
My personal favorite are replies that state "I don't have that problem", and nothing more.
Other than to ascerbate (make worse) the way the person with the problem feels, such posts read as utterly snooty/snarky/snobby to somebody having a problem, even if that somehow was not the intent. Silence by others implies they do not have the problem, and it doesn't take a genius to know that.
OTOH, if somebody says "I don't have that problem, have you tried (suggestion)?", or "(Suggestion) may be why you have your problem", that post is an example of a "community", rather than a group of mean-spirited and/or TiVo fanboys of the "TiVo can do no wrong" lynch mob mentality.
I am not implying sympathy to the OP's perception of being wronged by TiVo. I'm only commenting on the quoted member's post.
the billing cycle, sure, i know for every service provider i have, or know where to find the info.
the terms of every service provider? heck no, they change at the drop of a hat, i would have wasted days just reading. the only time to i even bother reading the terms is when i sign up, when there's a problem, or before ending the service. i don't commit them to memory.
that said, after thinking about your rant, i had a realization - i can't think of another service provider to which i have ever subscribed, when i was required to pay in advance, that failed to refund partial charges for unused services at the end of the relationship. that makes tivo's terms an anomaly for me, too.
considering the dollar amount in question, it wouldn't have been a deal breaker for me. plus, i generally end service in the last few days of the billing cycle, so i don't have to haggle for refunds.
Thank you for getting my point. I don't usually need to ask. It never occurred to me I would need ask (or haggle) given the conditions.
I don't think there's any more I can write to explain it. Communication is not my forte.
There's a right way to do business and wrong way. There are agreements, and there is treating customers the right way.
And to those of you who think I'm acting entitled, you're wrong. I'm not saying I deserve this treatment for some special reason. I'm saying we all do.
So that you understand what will happen when you end the subscription.
Nope, don't expect it at all from the average person until the issue actually comes up and they feel the need to whine about it. The information is easily obtained from two different sources.
The problem is that you are wrong on that front too. You were negligent in not understanding the terms of a tivo subscription. It's really a simple contract issue. if you understood it when you entered into it, you'd have no reason to make the claim you're making now.
No, it's become a logic (us) vs feelings (you) argument.