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Done with TiVo

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Darichard, Jul 3, 2014.

  1. Jul 7, 2014 #41 of 453
    nooneuknow

    nooneuknow TiVo User Since 2007

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    Cox Cable...
    Where have I heard that one before?...... :D
     
  2. Jul 7, 2014 #42 of 453
    Darichard

    Darichard New Member

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    It means nothing? When DirecTV stopped supporting TiVo as their DVR guess what I did? I ditched DirecTV and got cable so I could still have a TiVO. The "loyal" work seems to be irksome to people for some reason. Perhaps the work "faithful" or "committed" would be better? Tell me what word you would use to describe somebody who stayed with TiVo for 13 years?

    If I recall Tivo peaked at ~4M retail subscribers. Last year it was below 1M. (This could be US only - somebody pls correct me if needed.) For a company with shrinking market share in a a market that's growing like crazy (worldwide) I would expect retention to be a priority.
     
  3. Jul 7, 2014 #43 of 453
    Darichard

    Darichard New Member

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    Amazing that I never noticed that it said Australia right there. Thanks for pointing that out.
     
  4. Jul 7, 2014 #44 of 453
    scandia101

    scandia101 Just the facts ma'am

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    Such a person would be a "subscriber" - nothing more.


    Australia :rolleyes:
     
  5. Jul 7, 2014 #45 of 453
    dlfl

    dlfl Cranky old novice

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    I would use "satisfied for 13 years". Surely you didn't use TiVo all those years just as a favor did you? Do you have a relative who owns TiVo stock or is on the Board or in top management? Is TiVo a mom-and-pop operation just down the street so you wanted to support the local folks you know and love?

    The concept of loyalty applied to business entities that we have no personal relationship with is ambiguous at best. To expect most businesses you deal with to value your loyalty is unrealistic although some of them may choose to do so for their own purposes.
    The stand-alone DVR business is growing like crazy? No it's been stifled by CableCARD and Tuning Adapters combined with poor support for same by the Cable Cos. TiVo has been forced to look in other directions for business potential.
     
  6. Jul 7, 2014 #46 of 453
    Bigg

    Bigg On the fence to being a cord-cutter.

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    TiVo makes no sense without Lifetime. And Lifetime units are far cheaper, and don't have problems with billing.
     
  7. Jul 7, 2014 #47 of 453
    Darichard

    Darichard New Member

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    No idea why you think that. Cable, satellite companies, and many other subscription-based businesses value long term customers. So do some hardware companies. Apple is probably the best example of this. People wait in line overnight to get products that are not in short supply. Why is that?

    Even if you keep your customer numbers flat, customer turnover costs money. I work for a large tech company that sells products (mostly to OEMs) and services to consumers. I suspect you guys want to think of me as somebody who is upset about losing $13 and doesn't understand business. I get business and understand the concept of customer affinity.

    Short story: A couple of years ago two of my kids broke their iPod Touch devices. (Skipping that part to keep this short.) I went to the Apple store with the old devices to see what they could do. The damage wasn't covered by Apple Care (or whatever it's called). The guy decided to sell me a refurb one with something extra (don't recall what) and I newer upgraded iPod touch for the price of a refurb. Why? Because they wanted to keep my business and not have me replace them with other devices. I had no sense of entitlement and didn't demand anything. I didn't even ask for anything. They had no obligation to do anything for me.

    I don't particularly like Apple products and don't use them myself. But that's a company I'll continue to do business with. That's an example of getting loyalty and affinity.

    I meant the cable market, not specifically the DVR market. I haven't checked those numbers. My point was that TV service is is a growth market globally.
     
  8. Jul 7, 2014 #48 of 453
    Bigg

    Bigg On the fence to being a cord-cutter.

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    Apple is sometimes really good. I have had extremely mixed experiences, and as a result of Apple flat out refusing to stand behind their defective Early 2011 Macbook Pro's, I am moving away from all Apple devices other than the iPad, although to be fair, I was thinking about doing that anyways due to the price premium over PCs getting a lot larger over the past 5 years, and the form factors available.

    Apple flat-out refused to repair my Macbook Pro free of charge when it was their known defective logic board that caused it to fail. I should have sued them, but I had better things to do than to figure out how and spend a lot of time and money suing them for $300, even though it would have been the right and just thing to do.

    Then, Apple refused to replace my MBP battery after it completely failed after 196 load cycles. Although normally I wouldn't expect the manufacturer to cover consumables like batteries, Apple specifically made the claim that the MBP batteries would retain 80% charge capacity at 1000 cycles. I believe that they made a stupid and erroneous statement, as I don't think any battery chemistry and controller in the world can guarantee performance like that over a wide variety of usage patterns, but they made a hard, factual statement, and refused to stand behind it. Here also, it was impractical to sue them for a $100 battery, although it would have been the right and just thing to do.

    I am mostly done with Apple. I'm not paying a huge price premium for products that they aren't going to stand behind. If I'm going to have a computer that the manufacturer won't stand behind, then I'll get a cheaper Windows machine that has more features, or I'll build a desktop as my main machine and then I can replace parts myself.

    The DVR market has grown massively over the past 8-10 years. 10 years ago, it was a small niche, today it is a major differentiator between MSOs. It's just that relatively few of those DVRs are retail devices like TiVos.
     
  9. Jul 7, 2014 #49 of 453
    nooneuknow

    nooneuknow TiVo User Since 2007

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    Anybody else find it amusing that a thread titled "Done with TiVo", which begins with a post that clearly states the OP is done with the company, just keeps going, and going...

    I don't see anybody saying "Please stay" or "Please reconsider", etc.

    Heck, I don't even see much pointing out of the pro's of having a subscribed TiVo.

    I spotted a few other posts in other threads about people bailing because TiVo wouldn't give them $99 lifetime on an old Premiere. Nobody is even saying anything to them, and <poof> there goes a TiVo sub.

    It's like people who talk about suicide... The ones that really do it just do it and might leave a note. The ones that just keep talking about it just keep living to talk about it more, and bask in all the attention they are getting...

    BTW: The Summer update is rolling for those who were first on the priority signup list. I've never seen any TiVo operate so fast.

    TiVo finally got something right: Instead of pumping everybody up for some big deal update, only to underwhelm us, they surprised most everybody I've seen report in so far.

    Of course, still no android streaming, and no amazon prime. But, I don't want or need those things.

    I'm still trying to find the first flaw, and I'm only finding more changes that I actually like, and many fixes and improvements.

    I guess the OP wouldn't care, though. They are "done with TiVo", so I don;t know why we are wasting perfectly good keystrokes on a deserter.
     
  10. Jul 8, 2014 #50 of 453
    lessd

    lessd Well-Known Member

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    I assume you stayed with TiVo for 13 years as I did because I though it was the best DVR solution for me and I assume you also, you might stay with you wife out of a sense of loyalty but you stayed with TiVo because you though is was the best DVR alternative for you. If you though the another DVR was much better, say from your cable co., and stayed with TiVo only because you wanted to be, as you said above faithful, loyal to TiVo I will take back what I said.
     
  11. Jul 8, 2014 #51 of 453
    Chris Gerhard

    Chris Gerhard Well-Known Member

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    Yes, that would be cancelling your service on that cable box only or deactivating service on that cable box only, either would be fine with me. When I walk up to a cable company customer service rep window, handing a cable box to that person and getting a receipt for that return, I expect that particular box to no longer be on my bill. If it is on my bill, I am going to call and refer to the return receipt and cancel the service on that box a second time, retroactive to the return date.

    I am assuming of course there is no contractual commitment on the box beyond the date of return. If there is, the cancellation may result in an early cancellation fee.
     
  12. Jul 8, 2014 #52 of 453
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

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    Absolutely. You may notice in the user agreement that YOU agreed to, TiVo talks about both cancelling your account (all boxes) and cancelling service (one box).
     
  13. Jul 8, 2014 #53 of 453
    Darichard

    Darichard New Member

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    No question I stayed with TiVo because I liked the product. As i said, the work "loyal" seems to be getting peoples panties in a knot. I wish I has used a different one.
     
  14. Jul 8, 2014 #54 of 453
    Darichard

    Darichard New Member

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    I'm being criticized for engaging in a dialog(?). Ummm... ok. No doubt if I didn't you'd criticize me for flaming TiVo and then leaving. I'm listening, admitting when I made mistakes, and trying my best see all sides and be reasonable.

    I'll point out that some of you seem to be taking this a little personally. Just my opinion. I could be wrong.
     
  15. Jul 8, 2014 #55 of 453
    Darichard

    Darichard New Member

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    Sorry to hear this. I too would be done with them given the condition. An editorial comment: I never understood the appeal of Apple PCs. Until recently I could see a MacBook, but now other laptops have more than caught up (imo). Their other PCs are way overpriced relative to others. And the ironic thing to me is that it seems like most people who run install Windows anyway. However they are generally much nicer looking boxes.

    Same thing - I'd be done. fwiw, Lenovo has taken really good care of me with warranty issues. Once that's gone, don't expect much help from them.
     
  16. Jul 8, 2014 #56 of 453
    dlfl

    dlfl Cranky old novice

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    Wanting to "keep your business" is not the same as valuing your loyalty. The iPhone is losing market share (to Android phones) despite the customer loyalty you claim exists, which I think is actually mostly sheep wanting to be part of the in crowd.

    Good luck with your loyalty card. I'm still wondering why you thought it was important to play that card in your original post. It suggested to me and others here that you were making an emotional (and bogus) bid to get sympathy for your complaint. If you actually stuck with TiVo for 13 years out of loyalty (i.e., not because you thought it was the best choice for your DVR needs) then that was dumb.
     
  17. Jul 8, 2014 #57 of 453
    Darichard

    Darichard New Member

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    Good point: worldwide Apple is losing market share. I believe it's gaining in the US. My point was about loyalty to a product or brand.

    For the 3rd time, I wish I has used a different word than "loyal." It seems to be emotionally charged. I mentioned it because I thought (and think) it's relevant. It's clear that you don't.
     
  18. Jul 8, 2014 #58 of 453
    aaronwt

    aaronwt UHD Addict

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  19. Jul 8, 2014 #59 of 453
    aaronwt

    aaronwt UHD Addict

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    how are the transfer rates? Are they back to normal speeds?
     
  20. Jul 8, 2014 #60 of 453
    nooneuknow

    nooneuknow TiVo User Since 2007

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    I've seen reports of speeds getting as high at 170Mb/s, on the gigabit models, using ethernet. I don't recall what the speed record for them is.

    So far it seems the sluggish UI performance and corruption of recordings is fixed.

    Although, as it happens with every update, I'm seeing the snappiness of the UI return back to what it was, on my Roamio basics. Initially I was blown-back by the latency-free UI. I'll make a declaration on the transfer related issues after allowing a couple more days for things to settle back in.

    Posting something is "fixed" or "better", only to have to take it back is a mistake I'm learning not to repeat. But, I'm cautiously optimistic at the moment.
     

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