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Done with TiVo

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Darichard, Jul 3, 2014.

  1. Aug 6, 2014 #381 of 453
    trip1eX

    trip1eX Active Member

    2,767
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    Apr 2, 2005

    Were you born yesterday?

    Because, unless you were, you knew the alternate way to get things done was to actually ask for the refund you wanted. OR ask to talk with a manager to resolve your issue.

    But instead you ask for nothing. You play the passive aggressive game with the minimum wage CSR. And then quit over ~$10.

    Then profess how much you loved Tivo and think they are the best and it wasn't about the money.
     
  2. Aug 6, 2014 #382 of 453
    lessd

    lessd Active Member

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    Jan 23, 2005
    CT
    Yes !! But almost 12,000 views and getting close to 400 posts, only 20 more to go to get to the 400 mark, over a $10 to $12 dispute.
     
  3. Aug 7, 2014 #383 of 453
    Darichard

    Darichard New Member

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    Dec 31, 2002
    Have you ever seen the Abbot and Costello bit called "Who's on First?" I feel like we're having the conversation. It's not about the $10. I could care less about the $10. If I cared about the $10 and really wanted it back I of course would have talked to a manager.

    My issue is not about me being charged. It's about how TiVo does business. I get that you don't get it (and won't).
     
  4. Aug 7, 2014 #384 of 453
    trip1eX

    trip1eX Active Member

    2,767
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    Apr 2, 2005

    Talk about having conversations over and over. You just told me it isn't about the $10 in response to me saying that's your position.

    But if there was no money involved there wouldn't be an issue now would there be? No.

    Have you heard of the river in Egypt that's the longest river in the world? You're in that river.
     
  5. Darichard

    Darichard New Member

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    Dec 31, 2002
    What are you blathering about (again). It's not about me getting charged $10. It's about their business model and they fact that the charge people for two TiVos when they're using only one. If this didn't happen to I'd still have an issue with it. What about this do you not get?

    Already mentioned this, but will do so again to try and make a point (not sure why, since you're clearly incapable of getting it): I refused to ever shop at Walmart based on their treatment of Vlassic as a supplier. I don't even eat Vlassic pickles. Based on your responses here you would seemingly argue that I have some some of pickle issue, or some other nonsense. It's not about Vlassic or the pickles I eat. It's about their business practices.

    Last word can be yours. Done trying to communicate with you.
     
  6. aaronwt

    aaronwt UHD Addict

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    Jan 31, 2002
    Northern...
    I'm sure an issue could be found with a very large percentage of businesses. I'm personally not going to stop doing business at every one because of it. Especailly for a large company like Walmart. Walmart saves me too much money to stop doing business with them because of how they treat one company. Besides doing that will make absolutely no difference in the big picture. And in the end it would only hurt me. It certainly would not hurt Walmart.
     
  7. lessd

    lessd Active Member

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    Jan 23, 2005
    CT
    The issue is sometimes called economic warfare and it usually does not work if done by individuals, sometimes it does not work even if done by countries, but if it makes someone feel better the extra money it may cost them may be OK.
     
  8. trip1eX

    trip1eX Active Member

    2,767
    3
    Apr 2, 2005
    If there wasn't money involved there wouldn't be an issue.

    Your issue is the amt of money they billed you for your last month of service. You thought it should have been about $10 less.
     
  9. Arcady

    Arcady Stargate Fan

    3,960
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    Oct 14, 2004
    Philadelphia...
    If I broke my cellphone, I wouldn't go buy a new one, set up new service on it, and then complain that I was paying for service on two phones a couple months later.

    I would transfer the service to the new phone when I bought it, and be done.

    Why would a monthly subscription on another device like a TiVo be any different?

    And you claim you don't want to do business with a company that would do something you agreed to in 2008. So you did do business with them.

    Whatever.
     
  10. Darichard

    Darichard New Member

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    Dec 31, 2002
    Another person who apparently has not read my posts. You really expect me to have anticipated that TiVo would charge me for a month of service on a device that was disconnected (and dead)? And you expect to me to have remembered the details of that from 2008?

    I don't get your cell phone analogy at all. Last year I broke my cell phone. I bought a new one on Amazon. When it got here, I went online and transferred the service to my new phone. So no, I would not have expected to be charger for both phones.

    The only exception to this would be if I was getting service from two different companies and I didn't inform the first one.

    If you're implying that you would pay for service for two phones on the same account when one was dead and you had replaced it, that's an absurd assertion.
     
  11. Krandor

    Krandor Member

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    Jun 9, 2004
    Just found this thread. geeze. Since this is such an epic thread need to throw in my 2 cents.

    So based on what I've head the basic policy of TiVo is to not pro-rate refund after cancellation but the customer still gets the use of the subscription for the time they have paid for. However, the CSRs can override that policy on a case-by-case basis and I think a dead TiVo that can't use the service for the rest of the billing period would certainly be a case where that should be applied. IMO, The OP got a bad CSR who didn't override the normal policy in a situation where they should have due to the TiVo being bad. I personally wouldn't blame the whole company for that, but the bad CSR who had the power to do something in a special case and didn't.
     
  12. Banker257

    Banker257 New Member

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    Aug 4, 2014
    After spending WAY more time than I care to admit reading this thread, let me be the first to say you ae NOT going to make anyone understand or agree with your principles.

    I get it, I really do, I too have left for greener pastures, just don't expect to get any sympathy from the regulars here. It should be obvious by now.

    Flame away!
     
  13. daveak

    daveak Series 3 Novice

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    Mar 23, 2009
    And yet another page. :)
     
  14. lessd

    lessd Active Member

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    Jan 23, 2005
    CT
    AH yes!! :eek:
     
  15. Darichard

    Darichard New Member

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    Dec 31, 2002
    You're not the first to say this, and I get it. This is a mob mentality and I'll keep answering questions and responding to comments as long as they keep asking.

    Thanks for the note, and I get that they don't get it or just disagree. That's fine. I am somewhat amused with the lack of logic demonstrated and the red herring arguments being used to disprove my point (most recently the mobile phone example).
     
  16. timchi29

    timchi29 New Member

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    Feb 25, 2005
    Is there really 395 posts on this topic!
     
  17. shwru980r

    shwru980r Active Member

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    Jun 22, 2008
    There are many reasons other than hardware failure for a tivo be disconnected. Tivo had no way of knowing that your Tivo died, unless you notified them and cancelled your service.

    Had you followed the same process with tivo you would have had the same result. I'm sure the phone company would not have resolved this issue any differently if you left your broken phone active and activated your new phone.
     
  18. lessd

    lessd Active Member

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    Jan 23, 2005
    CT
    This Thread is like the energizer bunny, but it has to run out of power sometime as we get to the 398th post.
     
  19. aaronwt

    aaronwt UHD Addict

    19,167
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    Jan 31, 2002
    Northern...
    Well Stream is finally coming to Android so that will be one less reason to be "Done with TiVo".
     
  20. caughey

    caughey Member

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    May 26, 2007
    Orange County
    Guinness World Records called and said this thread has beat the world record--both in duration and number of posts--for a "don't let your ass hit the door on your way out" thread.

    Also, PETA is protesting that we are still beating this dead horse.
     

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