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Done with TiVo

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Darichard, Jul 3, 2014.

  1. Jul 4, 2014 #21 of 453
    capriz

    capriz Member

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    OP - there is life after Tivo. I was a huge fan for years until I cut the cord 3 years ago.
    For me anyway MythTV has been more than up to the task. I still like to hang out at TC though :)
     
  2. Jul 4, 2014 #22 of 453
    dlfl

    dlfl Cranky old novice

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    You know it's going to be a "fun" thread when the OP includes "loyal customer for X years" in a long rant.

    Mediocre (at best) customer service for technically complex devices such as TiVo's is par for the course. I didn't start with TiVo until 2006 with a S2DT model. If there were "good old days" when their CSR's were above average, I missed them -- and customers who got that benefit should just count themselves as lucky.

    Good CSR's are like good teachers -- there are only so many of them in the world, no matter what you're willing to invest in pay and training. And for a cost-sensitive product like TiVo's they can't afford to make that investment, even if the right people were available in the labor pool (because they would have to increase the product price too much).
     
  3. Jul 4, 2014 #23 of 453
    Chris Gerhard

    Chris Gerhard Active Member

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  4. Jul 4, 2014 #24 of 453
    scandia101

    scandia101 Just the facts ma'am

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    link?
     
  5. Jul 4, 2014 #25 of 453
    scandia101

    scandia101 Just the facts ma'am

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    Saying you called on the 2nd of the month is absolutely meaningless.
    Tivo billing is according to activation date, what ever day of the month that is. It is not from the 1st to 30th/31st of each month.
     
  6. Jul 4, 2014 #26 of 453
    Chris Gerhard

    Chris Gerhard Active Member

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    I am a 14 year TiVo user and have no complaints about TiVo customer service, never have. In the last few years I have called three times when I purchased used unsubscribed TiVos hoping to get the $99 lifetime deals I see discussed here. Each time I got a very polite CSR and was informed the box didn't qualify. I gave up and purchased used TiVos with lifetime and called again, got very polite CSRs each time and service was quickly in my name and I was off the phone pronto, just the way I like it.

    Now I have unsubscribed back ups for parts and shouldn't have to call again for years, if ever. I can't recall a bad experience with TiVo customer service but I understood the terms of the agreements when I signed up. I even got to benefit from the single lifetime service transfer grandfathered in because some people somehow thought a single $200 lifetime purchase would apply to all TiVos for that person's lifetime. I knew better than that but I was happy to get the freebie because others somehow didn't know that was absurd and complained non-stop about it.
     
  7. Jul 4, 2014 #27 of 453
    davezatz

    davezatz Funkadelic

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    Been thinking more about this today... perhaps good customers are as rare as good support. :)
     
  8. Jul 4, 2014 #28 of 453
    lessd

    lessd Active Member

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    :up:
     
  9. Jul 4, 2014 #29 of 453
    scandia101

    scandia101 Just the facts ma'am

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    I'd say good customers are even more rare.
     
  10. Jul 5, 2014 #30 of 453
    unitron

    unitron Active Member

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    Please enlighten me as to the difference.
     
  11. Jul 5, 2014 #31 of 453
    Chris Gerhard

    Chris Gerhard Active Member

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    I don't know if the OP will be back to comment but I wondered about the claim:
    You can cancel something that was never activated and de-activation is a specific form of cancellation, only applicable to services that were activated.

    Assume you ordered a TiVo, changed your mind before it was shipped, you must cancel that, not de-activate the TiVo, it was never activated in the first place. A situation like the OP faced, a TiVo in service that he no longer wanted to use, he wanted that de-activated, something completely different.
     
  12. Jul 5, 2014 #32 of 453
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

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    Yes, but de-activating the hardware does not imply cancelling the service - they are separate things. For example, you can de-activate the old TiVo hardware and then transfer the monthly service to new TiVo hardware you are activating (and can do this transfer on-line, or at least you used to - I haven't checked lately).

    I have several service contracts with TiVo, a couple dating back to 2001. The original hardware is long gone, sometimes transferred twice.
     
  13. Jul 5, 2014 #33 of 453
    lessd

    lessd Active Member

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    With monthly TiVo service de-activation and cancel may be a good description, move the monthly to another TiVo you have de-activation a TiVo unit, cancel your monthly and you now are using one less TiVo. With Lifetime service non of this matters.
     
  14. Jul 5, 2014 #34 of 453
    Diana Collins

    Diana Collins Well-Known Member TCF Club

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    Well, since all TiVo service is associated with the box, it could be said that "deactivating" a box is synonymous with "canceling" service on that box. The service contract on a box is not the same as the person's account.
     
  15. Jul 5, 2014 #35 of 453
    lessd

    lessd Active Member

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    It is the same but some people want to make a distinction between the two words, I canceled TiVo A so now I have one less TiVo, I de-activated TiVo A by moving the monthly to TiVo B, in both cases the TiVo A has no service, but you do get into people ideas about the pro-rate of the service cost (that TiVo does not do) as de-activated TiVo A has no pro-rate issue as the service goes directly to TiVo B.
     
  16. Jul 7, 2014 #36 of 453
  17. Jul 7, 2014 #37 of 453
    Darichard

    Darichard New Member

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    Wow, you guys must be really unhappy with me to be parsing my message down to the word. It's like you're going to make me defend every point. I'm getting crap for claiming I've been a loyal TiVo customer? All I expected was to not have to pay for service for a TiVo that was dead, and that could very well have been dead for over a month. It's not like they don't have a way to easily check this I don't think that's unreasonable. You guys clearly do. So be it.

    De-activation vs. cancelling: the difference to me is "I'm done - cancel everything and stop billing me" vs. "I have a device for which I'd like to stop service."

    If you have 3 cable boxes and return one, is that cancelling your service?

    And assuming the "good customer" comment was targeted at me, why would you think I'm not a good customer? I buy the products, I pay my bill, and I never call them.
     
  18. Jul 7, 2014 #38 of 453
    dbattaglia001

    dbattaglia001 Member

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    You posted a link relevant to Australia users. It is not uncommon for different procedures to apply to customers of different legal entities...so even though owned by TiVo, I would never assume that the same procedure applies in the states as it does to Australian customers.
     
  19. Jul 7, 2014 #39 of 453
    spaldingclan

    spaldingclan Member

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    don't let the door hit ya where the good Lord split ya
     
  20. Jul 7, 2014 #40 of 453
    lessd

    lessd Active Member

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    You words are confusing because in TiVos case each TiVo unit stands on its own, you can't cancel all your TiVo boxes by calling TiVo and just telling them to cancel all your TiVos, it must be done one TiVo at a time, the TiVo CSR may do that for you on the single phone call, but you are talking about monthly service as you can't stop Lifetime Service on any TiVo (except within the first 30 days or an authorize TiVo exchange). All TiVo user are good TiVo customers, so the word loyal has no meaning when it comes to TiVo, all TiVo customers get what their are paying for, monthly or Lifetime, so again loyal customer means nothing. With cable it's a more total service that comes to your home via a cable, when one cancels their cable service the cable co comes and traps your cable line or if all the ch are scrambled they just turn off all your cable boxes (and or cable cards), TiVo is just a different type of service than cable, as most cable co will pro-rate your charges from the day you cancel, TiVo does not.
     

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