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Discussion in 'TiVo Coffee House - TiVo Discussion' started by Darichard, Jul 3, 2014.
I believe I've already answered. I'm sure I would have.
It's an easy question. You say it is about principle so I ask, what if you happened to call towards the end of the month instead of the beginning and were only double-charged for 1-2 days of service instead of 29 days. Would you still be returning your new Tivo? Yes or no?
..unless you plead the fifth.
Or you could start by just simply asking for what you want rather than expecting them to automatically change the terms of your service agreement.
Bull crap. If you knowingly called to cancel on day 29 of your billing period, you would not have any issue with not getting a $0.45 refund or the policy that says they get to keep the $0.45.
It's also bullcrap that you expect tivo to apply a partial month of service that you simply chose not to use, to an existing subscription that is billed at a higher rate.
I believe I already answered this multiple times. It's a principle issue, not an monetary one. It would not have mattered.
I've asked similar questions to rest of you about similar situations and none of you have answered. You're demanding of answers from me (except the person who just wants me to leave).
I'm doing my best to answer direct questions. I believe they've all been answered. Many of them them more than once.
I just did an online chat with TiVo. I explained the situation and asked if I could have transferred service. The answer was no. "A new requires a new subscription..." to the TiVo Service." When I asked why I would need to continue paying for another TiVo that was dead, the answer was essentially because that's how it works. "The TiVo is cancelled at the end of the billing cycle, we cannot close service in the middle of the billing."
Once again, I'm sure if I made enough of an issue about it I could get a refund. My issue is the policy, not the money.
I accept your claim it's about the principle of the policy now, but it wasn't at the beginning, according to your original post. You've said a lot of things in this thread that weren't true; most through ignorance. You've changed what you're upset about several times, as you discovered you were incorrect. You would have been content to continue with a current TiVo sub if TiVo had caved to your demands and given you $10 before your first message here.
All evidence is you continue to feel entitled to the money even now, despite your denials. I think very few readers of the thread think otherwise. That's the base cause of your disagreement with TiVo's policy.
So your answer is yes?
I've directly asked questions that you've ducked and haven't answered. I still don't have a clear notion of what you think your principle is here. You claim it's not the money, you claim it has nothing to do with TiVo's policy.
Several of you seem to be hard to communicate with. Please tell me where I've ducked your questions and I'll try to give a more direct answer.
I don't know how else to say it. I've been direct and used example. I've asked how some of you would feel in similar situations (ex: mobile phone) and haven't gotten answers.
I don't see any point in restating what I've already said multiple times. A had a device that died. I replaced it with a new device. I am having to pay for service on both devices for a period of time. This makes absolutely no sense. A company that does this is not one with whom I want to do business. It's not about me getting the money back. It's about the policy.
I don't know how to state this any more clearly, and there's nothing new in what I just wrote.
You guys are wearing me out. If you don't agree with my disagreement of TiVo's policy, that's fine. I don't see the point in continuing to badger me.
You're really not getting it. I made no demands. How could they have "caved" to them? I never asked for any money.
Please tell me where and how I've changed what I'm upset about (excepting the Australia site item). In my very first post I said the issue was the policy, not the money. In every post where it's come up since I've said the same thing.
But when you answered my question that if you did understand TiVo's T&C before your first TiVo purchase you still most likely would have purchased your first TiVo (post 239 and post 241), just saying.
Really? 3rd post in the thread.
That's not entirely true. Initially you said you bought the new Tivo and that you'd fix the old one when you had more time so you bought the Roamio as a second tivo, not a replacement.
Only because you chose not to fix the old Tivo.
Again, the no refund policy has been in existence since before you ever subscribed your TivoHD. In fact it was in effect for every Tivo you've ever subscribed. If what happens at the tail end of the subscription is so damn important to you, you should have been paying attention to what you were agreeing to so that you could have puffed out your chest then and not subscribed at all. It's your own damn fault. You were too self important to be bothered with the terms and when you could have used the service that was already paid for you chose not to fix the Tivo.
and again - you never even asked for any kind of compensation so you don't know how willing they'd be to make things right for you or for anyone else that simply asks. Instead of actually acting on the issue, you just blow up on a public forum.
Good catch. And poor choice of words on my part. There I was talking about policy meaning contract. Later I used the same word regarding their policy of not giving back any part of a month for an unsubscribed TiVo. Same word which meant different things in my head.
Note that their policy is completely consistent with their contractual language. I'm not debating that. I am saying it's bad business and have given example of where other companies do the right thing despite having contracts that allow them to do otherwise. This is my issue.
Thanks for pointing out my discrepancy with the facts only and without name calling or hostility. I appreciate it.
Please see my reply to Crispy...
Ah well I'm bored now. OP is ducking too many questions.
I'm concluding he already had one foot out the door with Tivo because he hadn't used his old HD in months and that's why him minor beef with the CSR was enough to make him return his new Tivo.
It's pretty easy to return something when you hadn't been using your old one for months.
The principle thing is just how he wants to rationalize it all in his mind. The reality is he was no longer invested enough in it to care whether he has a Tivo or not. So a slight breeze was enough to push him away.
Please tell me what questions I have "ducked?" I believe I've answered every question, excepting the "when are you leaving" question which I'm ignoring. I get that you're bored with this topic. I am too. Don't put your leaving on me not answering questions. I'm here and responding to questions as well as I can.
Once again, you're playing psychologist and trying to ferret out my motives and intent. They are exactly as I've described them here.
You've ducked my question about when you're leaving this forum since you no longer own a Tivo.