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Do we think updates are over for Premieres?

Discussion in 'TiVo Premiere DVRs' started by b_scott, Sep 26, 2013.

  1. Sep 29, 2013 #21 of 112
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    And the point of this thread is that those issues you have are more likely to get fixed on the Roamio then the Premiere. Any performance issues you have will be fixed immediately as the Roamio hardware more then makes up for any software inefficiencies. CableCARD issues might be another story, but the Roamio is running a slightly newer version of the software so it's possible your issue is already fixed. Or not. But if it's not it'll be more likely to get fixed in the Roamio first. They've already released two software updates for the Roamio and have another one planned for next week. They are frantically fixing bugs in the Roamio software while the best we can hope for on the Premiere is an aggregated update sometime this "fall".

    I understand you not wanting to give any more money to a company you feel didn't address your issues, but if you just want a working TiVo ASAP you're best bet it to buy a Roamio. Yu could always pick one up and if it doesn't fix your problem you could use the 30 day return period.
     
  2. Sep 29, 2013 #22 of 112
    timstack8969

    timstack8969 Member

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    We better receive a "Fall Update" so I can stop receiving "Channel not Available" message when tuning to channels.
     
  3. Sep 29, 2013 #23 of 112
    MeInDallas

    MeInDallas Member

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    I agree, but I think we might get some sort of small update and that'll be it. I dont think Tivo is going to work to fix the issues of the Premiere anymore. I even tried to Tweet and email Margret and asked her when possibly the fall update might come out, and its all been ignored. So glad March is just around the corner.
     
  4. Sep 30, 2013 #24 of 112
    tomhorsley

    tomhorsley Active Member

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    Heck, I'd be content with a "fall back" update that restored the old pre-20.3 software, but they don't seem to be interested in even providing that.
     
  5. Sep 30, 2013 #25 of 112
    b_scott

    b_scott TiVo Fan

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    I have comcast - what cable card issues are screwed up?
     
  6. Sep 30, 2013 #26 of 112
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    What changed in 20.3 for you?
     
  7. Sep 30, 2013 #27 of 112
    tomhorsley

    tomhorsley Active Member

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    Before 20.3 I'd get a black screen or unauthorized channel maybe once every one or two months. The rumor was this was due to a firmware bug in the antique scientific atlanta cable cards comcast uses in the Boca/Delray region which have never had a firmware update.

    After 20.3 I get the same errors if I channel surf through more than about 10 or 12 channels. It is incessant. I also get things like 1/2 second momentary blackouts in shows at random times. So 20.3 inflated the impact of this bug by a factor of about 1000.

    There is absolutely no signal problem because I can always go to the cable card diagnostic screen and use the test channel feature to see the picture and sound coming in perfectly for a channel it just told me I couldn't get a second ago.

    TiVo claims they have me on a priority update list to get the mythical update. Comcast claims they are going to roll out firmware updates in October. I'm anxiously awaiting whichever comes first to see if it has any effect :).
     
  8. Sep 30, 2013 #28 of 112
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    A firmware update would be the better option. Expecting TiVo to work around some flaw in your CableCARD or tuning adapter, even if possible, is not really reasonable. The "fix" they put in for your flawed card could negatively effect some other card. It's a vicious cycle. You should hound your cable company to fix their broken cards, not blame TiVo for not being able to work around it.
     
  9. Oct 2, 2013 #29 of 112
    kcossabo

    kcossabo Member

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    The incentive is my monthly subscription, or is TiVo giving away the new hardware like Verizon is? Cable Card + TiVo subscription is more than a multi-room DVR......

    Been a TiVo owner since 2000, love it, still do, but tiered of halves.....

    Amazon Video - Sorry not for Premier Amazon
    Netflix - Rather us my AppleTV or CromeStick
    New HD menus on the Premier, OMG no way I like to not wait that long between screens.
    and Little to no innovation (IMHO) on the web / iOS device front. Use iPad as a keyboard, is a plus, but why can I not just see what is new Series or 'subscribe to all premier episodes' .....

    I can renew my subscription, and I ASSUME that is to support R&D on MY PLATFORM, or give up on a non-supported box, and move to the one from the cable provider....

    My Premier is 2 years old, and if Factor the COST of the HARDWARE + Subscription + Cable card rental, I would GIVE UP on TiVo if the stopped developing for it.

    That would be In My Humble Opinion the incentive.
     
  10. Oct 2, 2013 #30 of 112
    atmuscarella

    atmuscarella Well-Known Member

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    I would suggest that you get ready to rent a DVR from your cable provider then. Sooner or later TiVo will stop development for Premiere DVRs that is a 100% given, just as it is a 100% given that TiVo will at some point also stop development for Roamio DVRs.

    We know there will be a fall update for the Premieres but after that I don't expect much except bug fixes. There is only so much they can do with the Premiere's hardware and I am guessing it is pretty much maxed out know (remember the processor and basic design is from 2009).

    The up side is your TiVo and every other older model will continue to function as intended for as long as the hardware lasts, so unless you want features that only new hardware can provide there really is no reason to stop using it.
     
  11. Oct 2, 2013 #31 of 112
    Eamus Catuli

    Eamus Catuli Member

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    Check her tweets around the 2nd week of September and you 'll see "we are preparing an update for TiVo Premiere. It will be released this Fall". I suspect the exact date is still TBD.
     
  12. Oct 2, 2013 #32 of 112
    tomhorsley

    tomhorsley Active Member

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    I would normally agree with that, but TiVo made things 1000 times worse with the 20.3 update, and I've seen reports in these forums of comcast customers who actually have gotten the new firmware seeing zero improvement in the way 20.3 behaves.
     
  13. Oct 2, 2013 #33 of 112
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    While I agree, one of the guys from RCN indicated that they had a meeting with TiVo and TiVo has promised to bring the Romaio UI design to their Premiere units in Q1 2014. There is no guarantee retail units will get the same update, but if they are actively working on the code there is at least a chance they will.
     
  14. Oct 3, 2013 #34 of 112
    atmuscarella

    atmuscarella Well-Known Member

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    That does make some sense, getting the Premiere, Mini, & Roamio to have the same HDUI makes allot of sense when you factor in TiVo's cable partners. I personally don't pay enough attention to how the UIs look to even notice the difference, but it is clear from many posts that many people do. However even if the UI"s appearance is updated I am not too sure it will result in any additional features being added to the Premiere.
     
  15. Oct 3, 2013 #35 of 112
    moyekj

    moyekj Well-Known Member

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    I think the final main feature that will be added is Dynamic Tuner Allocation (DTA) for the 4 tuner units and would expect that to be the last feature update for series 4 units. It could also mean HTML5 support via built in Opera browser but I have a feeling it won't be enabled on such slow hardware. Series 4 units getting the Roamio UI changes would actually be a negative in my mind if it happens.
     
  16. Oct 3, 2013 #36 of 112
    jrtroo

    jrtroo User

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    I believe we have also been promised some more HD screens, but I would not expect anything more than that.
     
  17. Oct 3, 2013 #37 of 112
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Yeah I'd think they would at least get the new Wish List screens as part of the DTA update. Beyond that I'm not sure.
     
  18. Oct 4, 2013 #38 of 112
    buscuitboy

    buscuitboy New Member

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    I recently got a 4-tuner Premiere and while I know they have said dynamic tuning for minis will arrive to these Premieres & would LOVE to see it, I have a bad feeling they will reverse their stance on this. Or at the very least, it will be delayed for 4-tuner Premieres & will come sometime in 2014. Just saying & PLEASE prove me wrong TiVo :p
     
  19. Oct 4, 2013 #39 of 112
    sharkster

    sharkster Well-Known Member

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    I know this is probably a massive understatement, but it doesn't seem right to sell the Premieres, extended warranties, lifetime service, and drop the whole thing in this short a period of time.

    I know they've been out a little longer, but I've only had my Premieres for a year and a half. I have extended warranties on both of them and lifetime service. I am not one who tends to have a blown out sense of entitlement (not even close), but I feel entitled to having up to date, operable, software for at least 3-4 years. Even Microsoft still updates their OS for several years after they have brought out newer OS.

    I get that they are just trying to sell Tivos, but it doesn't say much for their sense of customer care that they would completely drop one series in lieu of a new one, after people pay many hundreds of dollars for them.

    I don't think it's an unreasonable expectation that I should be able to take good care of my electronics and have them work at least long enough to pay for the lifetime service and get through the warranty. That would logically include up-to-date software.
     
  20. Oct 4, 2013 #40 of 112
    tigerspy

    tigerspy New Member

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    I agree, and another thing I haven't heard people mention much of is that DirecTV and maybe other collaborators selling customized Tivo solutions to their subscribers are all currently based on the Series 4 platform. I think it's in the best interest for Tivo as a company to keep those ties strong and keep customers with a pleasurable experience while Series 5 solutions get developed and trickle out, but that's a slower process than Tivo fanatics adopting new hardware. Tivo has to know this and knows they need to keep support for the Series 4 platform pretty solid for at least a few years.
     

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